{"id":2560984,"url":"https://alion.io/job/toppan-holdings-customer-service-representative","title":"Customer Service Representative","company":{"id":50546,"name":"TOPPAN Holdings","domain":"toppan.com","url":"https://alion.io/company/toppan-holdings","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":20,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":27,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Charlotte, United States","United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":61000,"max_usd":131000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":768},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-14T20:36:32Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-29T12:43:40Z","board_verified":true,"closed_at":null,"days_open":14,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":14},"description":"TOPPAN Packaging Americas specializes in designing and manufacturing sustainable, high-performance flexible and thermoformed packaging solutions for the food, beverage, medical and consumer goods industries. We offer products like transparent high barrier films, pouches, clamshells and trays, utilizing advanced technology to enhance product safety, visibility and environmental sustainability.\nTOPPAN Packaging Americas operates as part of the global TOPPAN group, with 22 manufacturing facilities across North America, Latin America and Europe.\nWant to learn more? Visit us at packaging.toppan.com\nSummary Description:\n The Customer Service Representative is responsible for providing exceptional customer support and ensuring customer satisfaction. This role involves handling complex customer inquiries, resolving issues, and providing guidance to junior team members. The ideal candidate will have strong communication skills, a customer-centric approach, and the ability to work in a fast-paced environment.\nWhat you'll be doing:\nListens attentively & is able to communicate effectively via various communication channels.\nAttention to detail & Organizational skills are critical to the success of this role\nManaging customer requirements and respect timelines\nWell-polished written communications and verbal skills\nStrong accuracy working with numbers, and MS Office skills\nAbility to multi-task in a fast paced and vibrant work environment with fast moving deadlines\nSupport developing & Initiate Process Improvements\nParticipate on Special Projects as needed\nBuild positive functional working relationships with all internal & external stakeholders\nOrganized, able to plan and prioritize workload. \nTakes decisive action to address problems, following up with relevant team members\nProficient in speaking and writing in Spanish\nThis is an onsite position located out of either our Charlotte (South End) Office or our Elk Grove Village, IL Facility\nWe’d love to hear from you if:\nBachelor Degree or 5+ years of Customer Service Experience\nProficient in MS Word, MS Excel\nProficient in speaking and writing in Spanish\nAt TOPPAN Packaging Americas, We offer a comprehensive Total Rewards package designed to support our employees’ overall wellbeing. This includes competitive pay, robust benefits, and programs that help you thrive both personally and professionally. Specific benefits and wellbeing programs may vary based on your work location, employment classification, or collective bargaining agreement.\nBenefits\nMedical, dental, and vision coverage for you and your dependents, including FSA and HSA options\n401(k) retirement plan with company match\nWellbeing tools and resources to support holistic health, including an Employee Assistance Program with a variety of services\nPaid time off and holidays to recreate, rejuvenate and care for the health of yourself and family\nVariety of company paid and voluntary employee-paid insurance plans including life, personal accident, and disability insurance\nTuition reimbursement\nWe are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, national origin, ancestry, ethnicity, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), gender identity or expression, sexual orientation, age, disability, genetic information, marital status, veteran or military status, citizenship status, or any other characteristic protected by applicable federal, state, or local laws.\nWe are committed to providing a workplace where everyone feels respected, valued, and able to contribute to their fullest potential. We also provide reasonable accommodations to individuals with disabilities throughout the application and employment processes. 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