{"id":2439155,"url":"https://alion.io/job/toppan-holdings-senior-client-service-representative","title":"Senior Client Service Representative","company":{"id":50546,"name":"TOPPAN Holdings","domain":"toppan.com","url":"https://alion.io/company/toppan-holdings","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":20,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":27,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":34000,"max_usd":80000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1466},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-06-11T00:00:00Z","employer_posted_date":"2026-06-11","last_verified_at":"2026-10-30T01:02:35Z","board_verified":true,"closed_at":null,"days_open":141,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":140},"description":"Working within the Client Service team, the Senior Customer Service Representative is responsible for ensuring Trident are delivering against the agreed commercial contractual requirements whilst constantly seeking opportunities for continuous improvements. The Senior Customer Service Representative will support the activities (day to day and development) of all individuals working within their designated area of responsibility.\nWhat you’ll be doing:\nSupport the Account Manager with the day to day running of your designated area of responsibility.\nReference applicable Trident generic and customer specific standard working practices (SWP) to effectively process all the necessary pre-artwork build activities utilising Trident/client artwork management tools\nProject management (prioritise, plan, track, report and stakeholder communication) to ensure Trident meets the necessary KPI/RTP.\nServe as the single point of contact for your designated area of responsibility, owning the client relationship in conjunction with the Account Manager.\nConsider and facilitate the most appropriate communication channels; face to face, conference call, phone, email etc. to strengthen and maintain the client relationship\nConsider and communicate the impact of the print process/substrate on packaging and the importance print feasibility plays in managing the potential differences\nSupport the client’s brand through the performance of range checks, ensuring brand consistency is maintained throughout the full project range\nPreparation of quotes and invoices for client billing and reports for internal reporting. Consider the impact of commercial decisions, seeking ways to optimise profitability and delivery\nCoach, mentor and support the development of all staff within the designated scope of responsibility, in accordance with client account requirements and applicable SWP.\nIdentify and constructively raise issues with relevant team members, promoting best practice\nSupport the Management team through the investigation of process improvements, making recommendations for process improvements\nSupport the introduction of technology changes through RFC generation, system testing, communicating issues/potential issues\nThis position is located in Kuala Lumpur, Malaysia\nWe’d love to hear from you if:\nRelevant experience in print and or packaging knowledge\n3-5 years of experience in servicing client accounts\nPossess project management skills In managing accounts end to end\nDue to geographical requirements, Chinese language capability Is required In this role\nExcellent written and spoken English\nHybrid work arrangement and work onsite at client's office in Kuala Lumpur","description_format":"text","description_chars":2678,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Chinese","level":"All levels","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":["Hybrid work"],"hiring_locations":[{"name":"Malaysia","iso":"MY","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-13T11:34:44Z"}],"visa":[],"liveness":{"score":7,"band":"cold","label":"Long shot","p_open":1,"p_active":0.239,"p_room":0.28,"age_days":140,"expected_fill_days":27,"reasons":["conf:3","stale_co","win:tail","crowd:"],"computed_at":"2026-10-29T05:49:05Z"},"pay":null,"html_url":"https://alion.io/job/toppan-holdings-senior-client-service-representative","json_url":"https://alion.io/job/toppan-holdings-senior-client-service-representative.json","meta":{"generated_at":"2026-10-30T01:46:20Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2365,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":50546},"rest":"https://alion.io/mcp/rest/get_company?id=50546"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftoppan-holdings-senior-client-service-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftoppan-holdings-senior-client-service-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftoppan-holdings-senior-client-service-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/toppan-holdings-senior-client-service-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftoppan-holdings-senior-client-service-representative"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2439155}},{"tool":"search_jobs","arguments":{"company":"toppan.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2439155},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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