{"id":3665514,"url":"https://alion.io/job/toppan-merrill-client-service-specialist","title":"Client Service Specialist","company":{"id":2408462,"name":"Toppan Merrill","domain":"toppanmerrill.com","url":"https://alion.io/company/toppanmerrill","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":93,"open_postings":14,"ghost_share":0,"stale_share":0.5,"repost_share":0,"time_to_fill_p50_days":18,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Legal","role_family":"Legal","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sartell, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":18,"max":21,"currency":"USD","period":"hour","gross":null,"usd_annual":42000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-11-02T00:00:00Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-04T05:06:25Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Job Description:\nToppan Merrill is a global technology leader committed to simplifying the complexity of regulatory disclosure and communications. We offer the most intuitive end-to-end SaaS platform for complex compliant content creation and enhancement of multi-stakeholder collaboration. Our industry's leading technology is backed by what we are best known for: unmatched market expertise and unparalleled customer service. Toppan Merrill is a leading partner for the financial, legal, health and capital markets.\nWe believe in high-trust collaboration and value each person's unique skills, perspectives and experiences. Our success is driven by our world-class global teams and culture. Learn more at https://www.toppanmerrill.com/careers/.\nToppan Merrill has an exciting opportunity for a Client Services Specialist to join our growing Sartell, MN or Ohio team. In this role, you will serve as a primary point of contact for clients, ensuring exceptional service and support throughout the order lifecycle. You will manage customer inquiries, process and validate orders, troubleshoot service-related issues, and collaborate with cross-functional teams to deliver customized solutions in a fast-paced production and fulfillment environment.\nSchedule: 8:00 AM - 5:00 PM, Monday through Friday. Flexibility for an 8:30 AM - 5:30 PM schedule may be considered based on business needs. Occasional overtime may be required.\nHybrid Work Arrangement:\nSartell employees are expected to work onsite Tuesday and Wednesday each week.\nOhio employees are expected to attend the Versa location twice monthly.\nJob Responsibilities:\nServe as a primary contact for customer inquiries related to orders, products, services, and account support.\nProcess, validate, and manage customer orders with a high degree of accuracy and attention to detail.\nResearch, troubleshoot, test, and resolve customer issues while ensuring timely follow-up and communication.\nCoordinate with fulfillment, production, operations, and other internal teams to resolve customer concerns and ensure successful order completion.\nMaintain accurate customer records, order documentation, and account information within company systems.\nPrepare customer correspondence, provide order status updates, and communicate service solutions professionally through phone, email, and internal systems.\nLearn and navigate multiple customer and internal platforms to support a variety of client accounts and business requirements.\nIdentify opportunities to improve customer satisfaction and operational efficiency while maintaining established service and quality standards.\nAbout You\nHigh School Diploma or GED required; equivalent work experience will be considered.\nPrevious experience in customer service, client services, order management, inside sales support, fulfillment, print services, manufacturing support, or related operational environments preferred.\nStrong proficiency with Microsoft Office applications, including Outlook, Excel, and Word.\nExperience processing customer orders, inventory transactions, order edits, or order validation activities preferred.\nExcellent verbal and written communication skills with the ability to build strong customer relationships.\nDemonstrated problem-solving skills and the ability to think critically when addressing unique customer situations rather than relying on scripted responses.\nAbility to manage multiple priorities, adapt to changing demands, and work effectively in a team-oriented environment.\nStrong attention to detail, organizational skills, reliability, and commitment to delivering exceptional customer service.\nWe understand that your skills deserve recognition. That's why we offer a competitive pay scale ranging from $18.00 to $21.50 per hour, based on experience and expertise. We believe in compensating our dedicated team members fairly for their hard work and commitment. Please note that actual salaries may vary within, above, or below this range based on factors such as education, training, experience, professional achievement, business needs, and location.\nToppan Merrill strives to provide our employees and loved ones with competitive benefits including:\nEnhanced Medical, Dental, Vision and Life insurance for employees and dependents\n401(k) with company match with full vesting from date of hire\nPaid time off including vacation, sick, community involvement, bereavement, jury duty, and holidays\nPaid parental leave\nPaid community involvement/volunteer days\nWellness Resources and Employee Assistance Programming\nToppan Merrill is an equal opportunity/affirmative action employer. Qualified individuals, including qualified women, minorities, individuals with disabilities and veterans, are encouraged to apply.","description_format":"text","description_chars":4748,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Hybrid work","Life insurance","Parental leave"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["RegTech, AML & Compliance","Financial Data & Market Intelligence"],"lifecycle":[{"event":"open","at":"2026-11-03T06:04:20Z"}],"visa":[],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.602,"p_room":1,"age_days":2,"expected_fill_days":18,"reasons":["conf:1","stale_co","win:early"],"computed_at":"2026-11-04T06:34:25Z"},"pay":{"stated_usd_annual":42000,"is_top_pay":false},"html_url":"https://alion.io/job/toppan-merrill-client-service-specialist","json_url":"https://alion.io/job/toppan-merrill-client-service-specialist.json","meta":{"generated_at":"2026-11-04T17:24:43Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":26669,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2408462},"rest":"https://alion.io/mcp/rest/get_company?id=2408462"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftoppan-merrill-client-service-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftoppan-merrill-client-service-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftoppan-merrill-client-service-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/toppan-merrill-client-service-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftoppan-merrill-client-service-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3665514}},{"tool":"search_jobs","arguments":{"company":"toppanmerrill.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3665514},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}