{"id":840111,"url":"https://alion.io/job/toppansecurity-technical-support-engineer","title":"Technical Support Engineer","company":{"id":692044,"name":"TOPPAN Security","domain":"toppansecurity.com","url":"https://alion.io/company/toppansecurity","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":{"grade":"A","score":92,"open_postings":3,"ghost_share":0,"stale_share":0.333,"repost_share":0,"time_to_fill_p50_days":52,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Żejtun, Malta"],"countries":["MT"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":23000,"max_usd":50000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":755},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"Cloudflare","optional":false},{"name":"DNS","optional":false},{"name":"Hyper-V","optional":false},{"name":"ISO 27001","optional":false},{"name":"ITIL","optional":false},{"name":"PKI","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false},{"name":"ITSM","optional":true},{"name":"Microsoft Office","optional":true}],"status":"live","first_seen_at":"2026-08-07T10:19:04Z","employer_posted_date":"2026-08-07","last_verified_at":"2026-11-01T12:13:33Z","board_verified":true,"closed_at":null,"days_open":86,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":86},"description":"ABOUT US\nAt TOPPAN Security, our mission is to shape a meaningful, technology-driven future by being a global leader in mission-critical identity and payment technologies.\nWe serves as the international development arm of the TOPPAN Group in the security domain founded in 1900. TOPPAN is a trusted Japanese brand renowned for its commitment to exceptional quality. Building on this legacy, we combine bold ideas, deep sector expertise, and collaborative intelligence to deliver secure, future-ready solutions.\nOur culture is grounded in four core values: Agility, Ownership, Resilience, and a Sense of Fun. We move fast, lead with accountability, grow through challenges, and bring positive energy into everything we do.\nJoin us and be part of a global, collaborative team where trust and innovation drive everything we do.\nABOUT THE ROLE\nAs a Technical Support Engineer, you will play a key role in deploying, configuring, maintaining, and continuously improving mission-critical IT systems, including Public Key Infrastructure (PKI) solutions.\nYou will ensure the stability, performance, and security of enterprise environments while providing expert Level 3 support and driving permanent root cause resolution. In addition, you will contribute to strengthening security compliance and mentor fellow support engineers to promote technical excellence across the team.\nWHAT YOU WILL DO\nSupport, Maintenance & Operations\nLead the support and optimisation of Windows Servers (physical & virtual), VEEAM, Cisco devices, SCCM, WSUS, PKI systems (PrimeKey & Microsoft CA), and other critical applications.\n\nProvide complex Level 3 support, performing root cause analysis and implementing long-term solutions using TOPPAN's ITIL service management framework.\n\nMonitor system performance, troubleshoot infrastructure issues, and ensure security compliance.\n\nOperate PKI services in accordance with ICAO and eIDAS regulations while performing Trusted Roles responsibilities.\n\nDeployments & Change Management\nLead software deployments throughout the entire lifecycle, from planning through retirement.\n\nManage change requests, ensuring all changes are tested, documented, approved, audited, and supported by rollback plans.\n\nReview and approve CAB changes to maintain system reliability.\n\nImprove operational efficiency through automation and scripting.\n\nCollaboration & Knowledge Sharing\nAct as the Service Support Lead within cross-functional teams.\n\nMaintain and regularly test disaster recovery and failover procedures.\n\nProduce and maintain technical documentation, system configurations, and user guides.\n\nCollaborate with suppliers while promoting IT compliance and best practices.\n\nCoach and mentor junior engineers.\n\nABOUT YOU\nYou are a proactive and solution-oriented technical professional who enjoys solving complex infrastructure challenges and delivering reliable enterprise systems.\nYou thrive in fast-paced environments, communicate effectively with technical and non-technical stakeholders, and are passionate about continuous improvement, knowledge sharing, and customer satisfaction.\nWHAT WE ARE LOOKING FOR\nStrong technical expertise in enterprise infrastructure and IT operations.\n\nExperience managing incidents, problem management, and change control (ITIL experience preferred).\n\nExperience with software deployments and enterprise change management.\n\nAbility to collaborate with internal stakeholders and third-party suppliers.\n\nStrong troubleshooting, analytical, and root cause analysis skills.\n\nCustomer-focused mindset with excellent communication skills.\n\nHigh attention to detail and strong organizational abilities.\n\nAdaptable, collaborative, and able to perform effectively in dynamic environments.\n\nWHAT YOU WILL BRING\nHigher education in IT or a related discipline, or equivalent professional experience.\n\nAt least 3 years of experience supporting and maintaining Windows enterprise environments.\n\nExperience with data centre operations, including physical and virtual server administration (Hyper-V).\n\nKnowledge of networking technologies including VLANs, routing, Cisco devices, Cloudflare, DNS, CDN, and WAF.\n\nExperience working with change management processes, external customers, third-party suppliers, and compliance standards such as ISO 27001, eIDAS, and ICAO.\n\nKnowledge of PKI systems, ideally Microsoft Certificate Authorities.\n\nHands-on experience in at least one of the following areas:\nWindows Domain Administration\n\nNetworking & Security\n\nApplication Lifecycle Management\n\nPKI & Certificate Authority Operations\n\nStorage, Backup & Database Administration\n\nWORK REQUIREMENTS\nRelevant certifications such as CCNA, Microsoft Windows Server/Azure, Cloudflare Fundamentals, or equivalent are an advantage.\n\nStrong English communication skills; additional European languages are a plus.\n\nProficiency with Microsoft Office and IT Service Management (ITSM) tools.\n\nAbility to interpret technical documentation, schematics, and industry standards.\n\nFlexible regarding working hours and location when business needs require it.\n\nTOPPAN is an Equal Opportunity Employer. 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