Student Support Executive

About Company:

Toprankers is India’s most preferred digital counseling and test-prep platform, helping students unlock their true potential through personalized learning, expert mentorship, and career guidance. With a strong presence across CLAT, Judiciary, IPMAT, CUET, Design, and other entrance exams, we are redefining career discovery and preparation for young aspirants.

Job Summary:

We are seeking a dedicated and proactive Student Support Executive to join our team at Toprankers

Edtech Solutions in Bhopal. The ideal candidate will be responsible for assisting students with inquiries,

providing timely solutions, and ensuring a smooth and positive experience for students throughout their

journey with us. This role requires excellent communication skills, problem-solving abilities, and a

commitment to providing exceptional service.

Key Responsibilities:

•  Assist students with queries regarding course offerings, registration, and exams.
•  Provide guidance on account-related issues, payment processes, and technical support.
•  Maintain accurate records of student interactions and ensure appropriate follow-up actions.
•  Offer timely and effective resolution of student complaints and concerns.
•  Coordinate with other departments to ensure a high level of student satisfaction.
•  Assist with onboarding new students and providing them with necessary course information.
•  Help students navigate the platform and troubleshoot any technical difficulties.
•  Provide feedback to management on common student issues and potential improvements.
•  Stay updated on all course offerings, promotions, and any changes to processes.
•  Ensure compliance with company policies and guidelines while assisting students.

Requirements:

•  Excellent verbal and written communication skills.
•  Strong problem-solving skills and ability to handle multiple tasks.
•  Ability to remain calm under pressure and handle student concerns professionally.
•  Experience in customer service or student support is a plus.
•  A basic understanding of technical platforms and online education systems.
•  Proficiency in MS Office (Excel, Word, Outlook).
•  A positive and proactive attitude with a focus on student satisfaction.