{"id":1499519,"url":"https://alion.io/job/topstep-crm-lifecycle-marketing-coordinator","title":"CRM & Lifecycle Marketing Coordinator","company":{"id":720700,"name":"Topstep","domain":"topstep.com","url":"https://alion.io/company/topstep-2","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":"middle","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chicago, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":33,"max":40,"currency":"USD","period":"hour","gross":null,"usd_annual":80000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Slack","optional":true}],"status":"live","first_seen_at":"2026-09-29T21:31:15Z","employer_posted_date":"2026-09-29","last_verified_at":"2026-10-28T15:33:51Z","board_verified":true,"closed_at":null,"days_open":28,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":28},"description":"Summary\nThe CRM & Lifecycle Marketing Coordinator will keep Topstep's CRM instance clean, organized, and running smoothly. This role owns the day-to-day operational health of the CRM: database hygiene, subscription management, folder and file organization, campaign setup and tracking, and QA, and will provide hands-on execution support for lifecycle and evergreen email programs.\nThe ideal candidate is highly organized, detail-obsessed, and comfortable owning recurring, process-driven work. You're curious about marketing technology and enjoy exploring and standing up new tools, and you take pride in a well-maintained system that others can rely on. You will work closely with the Sr. Lifecycle & CRM Marketing Lead and collaborate with Creative and QA partners to keep lifecycle communications running without a hitch\nKey Responsibilities\nCRM Platform & Database Management\nKeep contact lists clean and healthy: merge duplicate records, process unsubscribes/unbounce requests, and audit subscription and preference center settings to ensure they work as intended.\nMaintain the folder structures and naming conventions for content, creative, and file assets within HubSpot so teams can find what they need.\nExplore and evaluate new HubSpot tools and features as they roll out (e.g., AI features, surveys, HubDB, ASO) and lead hands-on setup and configuration.\nServe as the go-to owner for day-to-day CRM hygiene and platform upkeep.\nCampaign & Lifecycle Execution Support\nSupport lifecycle and evergreen email programs by monitoring for breaks or errors, tracking send volume, and flagging opportunities for improvement.\nSet up and configure campaigns in the CRM to ensure proper tracking and attribution of email performance.\nPartner with QA teams to run pre-send testing (rendering, links, personalization tokens, deliverability) across lifecycle and campaign emails.\nCross-Functional Collaboration\nWork closely with Engineering, Marketing Operations and Analytics teams.\nCoordinate with Creative and Brand partners on asset intake, organization, and file handoffs.\nSupport QA and testing partners to ensure every send meets quality standards before launch.\nRequired Qualifications and Key Competencies\n3+ years of experience in email marketing operations, CRM administration, or marketing operations.\nHighly detail-oriented and organized, with a strong sense of ownership over recurring, process-driven work.\nExperience with database hygiene practices such as deduplication, list segmentation, and subscription/preference management.\nFamiliarity with QA and testing processes for email campaigns.\nBasic email building and scheduling experience.\nExperience in Google slides for process document creation.\nMust have basic HTML knowledge (CSS and Handlebar (Or equivalent) is a plus).\nCuriosity and comfort exploring and adopting new marketing technology and tools.\nStrong communication skills and the ability to collaborate cross-functionally with Creative, QA, and Marketing partners.\nPreferred Qualifications and Key Competencies\nHands-on HubSpot experience.\nCompany Culture & Perks\nTopstep is an engaging working environment which ranges from fully remote to hybrid. We foster a culture of collaboration with cameras on during meetings and a robust Slack environment for communication. \nSeven Company-paid Holidays and generous Family Leave. Paid time off is front-loaded. \nCompetitive 401(k) matching, health, dental, and vision insurance is offered for full time employees.\nVacations are encouraged with a bonus for taking 5 consecutive days. Employee referrals are bonused. Topstep offers a food and groceries budget and contributes towards health and wellness.\nNew Hire Base Salary Range\n$33.65 - $40.87 hourly.\nBonus: This position is eligible for a performance-based bonus as provided by the plan terms and governing documents.\nThe compensation offered will take into account internal compensation structure and may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors.\nEqual Opportunity Employer\nTopstep is an Equal Opportunity Employer. We are committed to fostering an inclusive environment where all employees and applicants are valued. All qualified candidates will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, or veteran status, in compliance with applicable federal, state, and local laws.\nInterested in the role? Apply today with your resume!\nThe collection, use, and handling of your data provided in response to this job posting is described further in our Privacy Policy. If you are a California resident, please review our California Notice at Collection.\nNotice of Use of Artificial Intelligence in Recruitment and Hiring: Notice Pursuant to 775 ILCS 5/2-102(L). Topstep LLC uses artificial intelligence (\"AI\") in connection with its recruitment and hiring process. Examples include, but are not limited to, AI tools used to improve job descriptions, generate interview questions, draft communications, assist with scheduling, and source candidates, as well as AI features built into third-party platforms such as LinkedIn, Indeed, and Glassdoor. Topstep will not use AI that has the effect of subjecting employees or applicants to discrimination on the basis of any protected class under the Illinois Human Rights Act.\nThe collection, use, and handling of your data provided in response to this job posting is described further in our Privacy Policy. If you are a California resident, please review our California Notice at Collection.","description_format":"text","description_chars":5657,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Parental leave","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Online Brokerage & Trading Platforms"],"lifecycle":[{"event":"open","at":"2026-09-30T03:31:55Z"}],"visa":[],"liveness":{"score":76,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.848,"p_room":0.9,"age_days":28,"expected_fill_days":48,"reasons":["conf:4","velocity","win:mid"],"computed_at":"2026-10-28T05:59:10Z"},"pay":{"stated_usd_annual":80000,"is_top_pay":true},"html_url":"https://alion.io/job/topstep-crm-lifecycle-marketing-coordinator","json_url":"https://alion.io/job/topstep-crm-lifecycle-marketing-coordinator.json","meta":{"generated_at":"2026-10-28T16:32:23Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22464,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":720700},"rest":"https://alion.io/mcp/rest/get_company?id=720700"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftopstep-crm-lifecycle-marketing-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftopstep-crm-lifecycle-marketing-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftopstep-crm-lifecycle-marketing-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/topstep-crm-lifecycle-marketing-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftopstep-crm-lifecycle-marketing-coordinator"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1499519}},{"tool":"search_jobs","arguments":{"company":"topstep.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1499519},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}