{"id":4284099,"url":"https://alion.io/job/toptal-client-partner-consumer-products-services-us-based","title":"Client Partner, Consumer Products & Services - US-Based","company":{"id":5450,"name":"Toptal","domain":"toptal.com","url":"https://alion.io/company/toptal","size_band":"201-500","is_staffing_agency":true,"employer_type":"agency","is_intermediary":true,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"B","score":75,"open_postings":8,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":47,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Sales","role_family":"Sales","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":7,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false}],"status":"live","first_seen_at":"2026-05-04T07:09:24Z","employer_posted_date":"2026-05-04","last_verified_at":"2026-11-13T21:17:45Z","board_verified":true,"closed_at":null,"days_open":193,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":193},"description":"About Toptal\nToptal is a global network of top talent in business, design, and technology that enables companies to scale their teams, on-demand. With $200+ million in annual revenue and team members based around the globe, Toptal is the world’s largest fully remote workforce.\nWe take the best elements of virtual teams and combine them with a support structure that encourages innovation, social interaction, and fun. We see no borders, move at a fast pace, and are never afraid to break the mold.\nJob Summary:\nAs a Client Partner at Toptal, you will be responsible for growing and deepening relationships with our enterprise clients by understanding their business challenges, identifying new opportunities, and bringing together the right solutions to help them succeed. You will own the commercial growth, strategic development, and long-term health of an assigned portfolio of clients, turning established relationships into broader, more valuable partnerships.\nThis is a highly consultative, commercially driven role for professionals who are as curious about solving business problems as they are motivated to grow revenue. You will immerse yourself in your clients’ businesses, understand the pressures and opportunities shaping their industries, and proactively identify where Toptal can make a meaningful difference. Rather than waiting for clients to tell you what they need, you will bring ideas, challenge conventional thinking, and work with our experts to shape solutions that address both immediate priorities and longer-term strategic objectives.\nWe are looking for individuals who combine the commercial drive of a business developer, the problem-solving mindset of a consultant, and the relationship skills of a trusted advisor. You should be energized by uncovering opportunities within complex organizations, expanding into new business units, building executive relationships, and converting ideas into meaningful commercial engagements. At Toptal, we believe our potential is defined by the problems we can solve and the outcomes we can deliver for our clients. With capabilities spanning technology, AI, marketing, management consulting, managed services, and specialized talent, we have the opportunity to take on increasingly complex and meaningful business challenges. Realizing that potential requires people who think beyond the immediate ask, challenge conventional approaches, and bring the initiative and judgment to turn ideas into results.\nWe have high expectations of ourselves and the people we work alongside. We value individuals who combine intellectual curiosity with commercial ambition, move with urgency, and take personal ownership of outcomes. You will have the autonomy to shape client strategies, challenge assumptions, and bring forward new ideas, but you will also be expected to execute with discipline, collaborate effectively, and deliver measurable results. We are building a business that can compete at the highest levels, and we expect our Client Partners to help lead that ambition.\nYour focus is on growing and retaining existing enterprise clients. Enterprise Sales Executives acquire new clients and secure the initial commercial engagement. From that point forward, you will own the ongoing commercial relationship, including identifying and closing expansion opportunities, renewals, extensions, and additional agreements. You will also be accountable for client satisfaction, retention, and the continued growth and diversification of your portfolio.\nYou will be expected to grow and manage a substantial portfolio, with an annualized gross revenue expectation of $10M+ as your portfolio matures. Success will be measured by sustained revenue growth, retention, client satisfaction, account diversification, and your ability to establish Toptal as a valued partner across increasingly important areas of your clients’ businesses. Toptal’s Consumer Products and Services (CP&S) portfolio serves leading consumer brands and retailers across three segments: Consumer Packaged Goods, Retail and eCommerce, and Hospitality and Consumer Services. Retail and eCommerce is one of our priority growth segments, spanning eCommerce, Traditional Retail, Mass Merchandisers, Grocery and Convenience, and Food Service. Our clients face margin pressure, shifting consumer behavior and the need to turn AI into measurable results. Toptal helps them move faster by combining Professional and Managed Services, backed by top talent and AI-first capabilities.\nThis is a remote position with a strong expectation of regular, in-person client engagement. You will be expected to spend meaningful time in the field, building executive relationships, uncovering opportunities, and advancing commercial growth. Travel is an integral part of this role, not an occasional requirement. We do not offer visa sponsorship or assistance. Applicants must be authorized to work in the US at the time of hire. Resumes and communication must be submitted in English.\nResponsibilities:\nThe following information is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all duties, responsibilities, or required skills.\nYou will own the commercial strategy and growth of assigned enterprise client relationships, serving as a strategic partner who understands each client’s business, identifies emerging needs, and proactively develops opportunities to deliver greater value. You will work across client organizations to uncover challenges, shape solutions, and expand Toptal’s role in helping clients achieve their objectives.\nThis is not a passive account management role. You will be expected to continuously create demand within your accounts, build new relationships, and bring forward ideas that lead to new commercial opportunities. You will have strong partners across Toptal, but you will be personally accountable for driving growth and advancing the commercial relationship.\nUnderstand your clients’ businesses. Develop a deep understanding of client strategies, operating models, industry dynamics, competitive pressures, and emerging priorities. Ask insightful questions, challenge assumptions, and identify business problems and opportunities where Toptal can deliver meaningful value.\nProactively shape solutions. Bring thoughtful ideas and recommendations to clients, working with Practice Leaders, Pursuits, and Delivery teams to develop differentiated, commercially viable solutions that address their challenges and create measurable business outcomes.\nOwn portfolio growth and commercial performance. Take direct accountability for revenue growth, retention, expansion, diversification, and the overall commercial health of your assigned client portfolio. Set ambitious growth objectives and execute with the discipline and urgency required to achieve them.\nHunt for opportunities within existing clients. Identify unmet needs, new initiatives, and emerging challenges across business units and functions. Create demand, develop opportunities, and convert those opportunities into new engagements and revenue rather than relying on existing business to sustain performance.\nExpand and diversify client relationships. Build relationships across business units, geographies, functions, and executive stakeholders, reducing dependence on individual buyers, engagements, or service offerings.\nLead ongoing commercial engagements. Own renewals, extensions, ancillary agreements, and all subsequent commercial opportunities following the initial new-client signing, including opportunity development, solution positioning, pricing, negotiation, contracting, and close. Build trusted executive partnerships. Establish credibility with senior business and technology leaders through informed perspectives, sound judgment, and a genuine understanding of their priorities. Become a partner clients turn to when navigating important business decisions.\nDevelop and execute strategic account plans. Build actionable growth strategies informed by client priorities, competitive positioning, whitespace opportunities, buying centers, and long-term revenue potential. Translate those strategies into specific actions, measurable objectives, and commercial results.\nConnect client challenges to Toptal’s capabilities. Identify opportunities to bring together technology, AI, marketing, management consulting, managed services, and specialized talent in ways that address client needs and broaden the value of our relationships.\nOwn commercial client health and retention. Maintain a clear understanding of client satisfaction, relationship strength, delivery performance, and emerging risks. Partner proactively with Client Management and Delivery teams to address concerns, protect revenue, and strengthen long-term relationships. Take ownership of the commercial relationship without assuming responsibility for day-to-day delivery execution.\nCollaborate across client teams. Work closely with other Client Partners, Industry GMs, Sales Leaders, Practice Leaders, Pursuits, Client Management, and Delivery teams to share insights, coordinate account strategies, and develop solutions across complex client organizations. Where multiple Client Partners support an account, operate within clearly defined commercial ownership and a coordinated account strategy.\nLead complex expansion pursuits. Bring together the right expertise to develop compelling proposals, navigate enterprise buying processes, negotiate commercial terms, and close new business within existing accounts.\nMaintain disciplined pipeline and account intelligence. Own expansion pipeline development, forecasting accuracy, account planning, and visibility into commercial opportunities and risks. Make informed decisions, maintain momentum, and take accountability for the quality of your execution. Set a high standard for performance and execution. Operate with urgency, preparation, and personal accountability. Bring thoughtful perspectives to client conversations, follow through on commitments, and continuously look for ways to improve client outcomes and commercial performance. Take ownership of challenges, work across teams to solve them, and hold yourself accountable for delivering measurable results.\nRepresent the voice of the client. Bring client feedback, emerging needs, and market insights into Toptal to help inform our solutions, capabilities, and overall client experience.\nWe are looking for Client Partners who are genuinely interested in how businesses work, why challenges exist, and how they can be solved. The strongest performers will consistently turn that curiosity into new ideas, stronger relationships, and meaningful commercial growth.\nIn the first week, expect to:\nOnboard with Toptal and develop a strong understanding of our business model, value proposition, capabilities, and expectations for performance.\nFamiliarize yourself with our commercial operating model, account ownership principles, and client engagement processes.\nMeet the Industry, Practice, Pursuits, Client Management, and Delivery leaders who will support your success.\nUnderstand our approach to account planning, opportunity management, forecasting, and commercial execution.\nBecome familiar with our contracting, legal, and renewal processes.\nIn the first month, expect to:\nDevelop a strong understanding of your assigned client portfolio, including business priorities, active engagements, executive relationships, current revenue, and growth potential.\nBegin engaging client stakeholders to understand their strategic objectives, operating challenges, and emerging priorities.\nWork with your Industry GM or Sales Leader to develop account strategies and identify priority opportunities for growth.\nAssess account health, renewal exposure, concentration risks, and opportunities to expand into new business units or service offerings.\nEstablish a regular operating cadence with Client Management and Delivery teams to und...","description_format":"text","description_chars":21509,"description_truncated":true,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Health insurance","Insurance coverage","Life insurance","Retirement plans"],"hiring_locations":[{"name":"United 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