{"id":2359293,"url":"https://alion.io/job/topview-customer-service-representative-topview-sightseeing","title":"Customer Service Representative - TopView Sightseeing","company":{"id":2116811,"name":"TopView","domain":"topviewtix.com","url":"https://alion.io/company/topviewtix","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"JazzHR","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_payroll_markers","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":12,"max":null,"currency":"USD","period":"hour","gross":null,"usd_annual":24000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Zendesk","optional":false}],"status":"live","first_seen_at":"2026-10-12T15:31:17Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-13T08:50:42Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"TopView is a fast-growing sightseeing and local experiences company offering a wide range of experiences across major cities in the U.S. and London. Our offerings include TopView Hop-On Hop-Off bus tours (available in New York City), Tea Around Town - a unique experience bus tour now operating across major U.S. cities (including New York, Los Angeles, Miami, Chicago, Dallas, Houston, and more), cruises, and bike rentals.\nWe serve thousands of guests daily and continue to expand into new markets, making this an exciting opportunity to join a rapidly growing, high-volume operation where your work directly impacts the customer experience.\nRate: $12.00/hour\nSchedule: Open availability required based on operational needs; Friday through Monday and holiday availability are required, including evenings\nLocation Requirement: Candidates must be based in Texas\nWhat You’ll Do\nHandle customer inquiries (emails and chat) across multiple U.S. cities\nAssist customers with bookings, changes, and general inquiries\nManage high-volume escalations with professionalism and confidence\nFollow company policies and escalation protocols\nAccurately document interactions in Zendesk (or similar CRM)\nWork in a fast-paced, high-volume environment\nWhat We’re Looking For\nStrong communication and problem-solving skills\nExperience handling customer escalations, complaints, and high-pressure interactions\nAbility to multitask and stay organized under pressure\nReliable, professional, and able to work independently\nCRM experience (Zendesk is a plus)\nRequirements\nMust be available for overnights, weekends, and holidays\nMust have a reliable computer, internet, and headset\nMust have a quiet workspace\nMust be dependable - attendance and punctuality are critical\nBilingual is a plus (English and Spanish)\nMust reside in Texas\nAdditional Info\nFully remote position (equipment not provided)\nHigh-volume environment - must be comfortable handling back-to-back interactions\nOpportunities for part-time and full-time schedules\nApply If You\nStay calm and professional in high-pressure situations\nAre reliable and consistent in a remote role\nCan work independently and take ownership","description_format":"text","description_chars":2162,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":true}]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Travel & Tourism","Tour Operators"],"lifecycle":[{"event":"open","at":"2026-10-12T15:31:17Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":23,"reasons":["conf:1","win:early"],"computed_at":"2026-10-13T05:45:00Z"},"pay":{"stated_usd_annual":24000,"is_top_pay":false},"html_url":"https://alion.io/job/topview-customer-service-representative-topview-sightseeing","json_url":"https://alion.io/job/topview-customer-service-representative-topview-sightseeing.json","meta":{"generated_at":"2026-10-13T09:05:35Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13686,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2116811},"rest":"https://alion.io/mcp/rest/get_company?id=2116811"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftopview-customer-service-representative-topview-sightseeing"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftopview-customer-service-representative-topview-sightseeing"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftopview-customer-service-representative-topview-sightseeing"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/topview-customer-service-representative-topview-sightseeing\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftopview-customer-service-representative-topview-sightseeing"}]}