{"id":829847,"url":"https://alion.io/job/toradex-customer-service-representative","title":"Customer Service Representative","company":{"id":686501,"name":"Toradex","domain":"toradex.com","url":"https://alion.io/company/toradex","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":75,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":39,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Windhoek, Namibia"],"countries":["NA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":25000,"max_usd":52000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1641},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"YouTube","optional":true}],"status":"live","first_seen_at":"2026-04-22T13:47:20Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-11-05T12:50:46Z","board_verified":true,"closed_at":null,"days_open":197,"trust":{"level":"stale","repost_count":1,"flags":["stale"],"days_open":196},"description":"Toradex is a global company strongly focused on engineering & technology. We’re powered by a diverse & uniquely gifted workforce. We pursue the best people to propel our innovative vision of embedded computing and IoT. If you’re interested in being a driving force at an agile technology company, engineering clever computing solutions & helping other companies bring their products to life, we should talk.\nDescription\nDo you enjoy being in daily contact with our customers and offering them the best possible service for processing their orders? Do you feel comfortable in an international environment and appreciate the insight into the various customer segments that we serve with our globally distributed locations?\nThis role at Toradex is an excellent opportunity for a highly motivated individual who enjoys acting as a central interface to our customers to ensure sustainable success.\nSuppose you love to master challenges through precise work and use your excellent communication skills in daily interaction with our global customer base. In that case, you are the perfect addition to our team.\n\nRoles & Responsibilities\nEnsuring optimal order processing to assure a great customer experience\nReceive, review, and process new orders based on customer purchase orders (POs)\nCreating order confirmations and releasing shipments of products to customers according to available stock\nHandling of product returns and respective credit notes\nAssure prompt follow-up of overdue (pre-)payments and double payments\nFollow up on diverse customer inquiries about prices, product lead times and tracking numbers\nHandle customer phone calls, English and German\nManage the customer master data in the ERP system\nProactively supporting the procurement team with the demand planning\nSupporting the logistics team with inbound and outbound deliveries\nEnsuring the best product availability by managing internal stock transfers between multiple warehouse locations\nSkills\nCommercial degree/qualification or similar\n2+ years professional experience in the areas of customer service and/or logistics\nProactive, precise, and service-oriented way of working\nOrganizational talent with excellent teamwork and communication skills\nHigh degree of independence and commitment\nStrict requirement: Excellent German and English skills: reading, writing, speaking: Level C2 CEFR\nSound knowledge of Microsoft Office and ideally with an ERP system like Microsoft Dynamics 365\nAbility to find economic solutions to problems\nWhat do we offer\nA great agile and intercultural work environment, including flat hierarchies, an open-door policy, a focus on empowerment, joint responsibility, and mutual trust and support\nWorking with a skilled, high-achieving, experienced, fun, international, and growing team-with lots of opportunities to develop your professional career, take on further responsibilities, and grow with the company\nToradex is a leader in embedded computing, serving innovative products to industrial, medical, automotive & IoT companies creating feature-rich & intelligent systems for demanding applications, e.g. supercars, self-driving tractors, patient monitoring systems - to name a few.\nWe provide effective & robust embedded computing solutions and strive for the best development experience in the industry with a focus on intelligent hardware design, innovative software solutions & free comprehensive support. Our relationship with our customers ensures that we all succeed and it allows us to participate in the realization of incredible new products. Our products are directly sold to more than 3'000 industrial customers in over 70 different countries worldwide.\nFor more information\nVisit our Homepage: www.toradex.com\nConnect with us and join our community!: https://community.toradex.com\nOur YouTube Channel","description_format":"text","description_chars":3812,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Embedded Software & RTOS","Embedded & Electronics Design"],"lifecycle":[{"event":"open","at":"2026-09-12T16:11:28Z"},{"event":"close","at":"2026-10-14T10:30:40Z"},{"event":"reopen","at":"2026-10-27T20:10:57Z"}],"visa":[],"liveness":{"score":6,"band":"cold","label":"Long shot","p_open":1,"p_active":0.232,"p_room":0.28,"age_days":196,"expected_fill_days":39,"reasons":["conf:3","win:tail","crowd:junior"],"computed_at":"2026-11-05T05:54:30Z"},"pay":null,"html_url":"https://alion.io/job/toradex-customer-service-representative","json_url":"https://alion.io/job/toradex-customer-service-representative.json","meta":{"generated_at":"2026-11-05T15:38:19Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20425,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":686501},"rest":"https://alion.io/mcp/rest/get_company?id=686501"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftoradex-customer-service-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftoradex-customer-service-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftoradex-customer-service-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/toradex-customer-service-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftoradex-customer-service-representative"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":829847}},{"tool":"search_jobs","arguments":{"company":"toradex.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":829847},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}