{"id":3832802,"url":"https://alion.io/job/tort-experts-intake-manager-trainer","title":"Intake Manager / Trainer","company":{"id":688791,"name":"Tort Experts","domain":"tortexperts.com","url":"https://alion.io/company/tortexperts","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Rippling","truth_index":null},"role":"Education","role_family":"Education","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-05T18:50:12Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-06T18:27:22Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"About Tort Experts\nAt Tort Experts, we are redefining the landscape of performance marketing in the legal sector. Our mission is to democratize access to information for individuals who have been injured, connecting them with law firms that can truly advocate for their rights and achieve successful outcomes. As an innovative, vertically integrated legal case acquisition marketing company, we leverage cutting-edge technology, data-driven insights, and a commitment to transparency to disrupt the status quo.\nJoining Tort Experts means becoming part of a dynamic team that is passionate about making a meaningful impact. We foster a collaborative environment where creativity thrives, and every team member plays a vital role in connecting qualified claimants with the representation they deserve. If you’re looking for a workplace where your contributions can truly make a difference, and where innovation meets purpose, Tort Experts is the perfect place for you.\nAbout the role\nWe are seeking a highly technically proficient Intake Manager / Trainer with legal mass tort intake experience to train and develop intake advocates, coach performance, and support daily intake operations. You will own the onboarding of new advocates from their first day to full production, serve as a go-to resource for case criteria and escalations during your shifts, and work closely with intake leadership on team performance goals. This hands-on role requires strong multitasking skills and confidence working across multiple screens and software platforms at once.\nSchedule: Evening and weekend availability required; exact shifts TBD\nWhat you'll do\nOwn the training and onboarding of assigned new-hire groups, taking them from intake procedures, systems, and communication skills through case qualification requirements and into full production.\nProvide ongoing coaching through call shadowing, call reviews, and constructive feedback, shared across the management team.\nHold regular 1:1s with assigned advocates, documenting goals, progress, and coaching notes in our manager coaching workbook.\nPartner with QA to review evaluations, turn QA findings into coaching, and make sure advocates correct returned records (inaccurate data, incorrect dates or addresses, improperly signed retainers).\nSupport advocates live during assigned shifts by answering questions, reinforcing procedures, and helping them complete difficult intakes on the call.\nAct as an approver in the intake escalation chain for ambiguous case-type and criteria questions, applying firm criteria accurately and consistently.\nHandle inbound and outbound intake calls as needed while maintaining accurate records and meeting quality and performance standards.\nTrack training progress and performance metrics, identify gaps early, and document performance concerns and improvement plans with intake leadership.\nContribute to performance reviews by providing input on assigned advocates.\nWork toward team and individual OKRs set with intake leadership.\nCreate and maintain training materials, reference guides, FAQs, and call support resources, including online course content.\nUpdate system guidance and coaching playbooks as processes, case types, and law-firm criteria change.\nHelp advocates adopt new systems and tools, including our transition to Salesforce and the AI tools the team uses for criteria and call support.\nQualifications\nLegal mass tort intake experience is required.\nStrong working knowledge of mass tort case qualification, including how to apply firm-specific criteria and tell a disqualification from a turn-down.\nStrong technical proficiency, including the ability to navigate multiple screens, software applications, and workflows simultaneously.\nStrong multitasking skills while maintaining accuracy during calls, documentation, and agent support.\nAbility to learn new systems quickly, troubleshoot routine issues, and clearly teach system workflows to others.\nProven coaching skills, including giving direct, constructive feedback and holding people accountable to performance standards.\nStrong communication, organization, problem-solving, and documentation skills.\nComfort using AI tools to support daily work and training.\nAvailability to work evening and weekend shifts.\nExperience with Salesforce, Five9, Balto, Rippling, or comparable platforms is preferred.\nExperience Requirements and Onboarding\nApplicants must have at least two years of experience as a legal intake trainer, in addition to the required mass tort experience.\nExternal hires must complete our intake training program to learn our systems, workflows, and case qualification requirements.\nDuring the first 90 days, external hires will spend approximately 50% of their time handling intake calls and 50% training and assisting agents. This builds practical knowledge of our systems and processes while supporting the team.\nBenefits\nUncapped quarterly profit-sharing bonuses based on company performance\n100% company-paid monthly premiums for Fortune 500 level quality insurance plans for you and any/all dependents (US based employees):\nmedical (Aetna)\ndental (Guardian)\nvision (Guardian)\n\n100% company match on any employee contributions to either HSA or FSA flex benefits plans (US based employees):\n$500 free FSA company contribution, even if $0 employee contribution\n\n401k plan with full company match of up to 6% of salary and no vesting period required (US based employees)\nUnlimited paid time off with planned role/responsibilities coverage\nWellhub wellness benefit - access to 20,000+ gyms, studios, and wellness apps, fully covered by the company\nWork from home equipment budget (at company's discretion)\nForever remote work environment\nWhy Join Us?\nAt Tort Experts, we believe in empowering our team members with growth opportunities, a flexible work environment, and the chance to make a tangible impact. If you thrive in fast-paced environments and are driven, client-focused, and eager to contribute to our mission of connecting clients with top-tier legal representation. Are you ready to lead the next wave of growth in legal marketing? Apply today and help us transform access to justice!\nPlease note that you may receive emails on behalf of Tort Experts from . This is not spam and has been sent from our HR/Payroll system, Rippling.\nIf you are selected to move forward in the process, we will contact you directly. We kindly ask that you do not reach out to inquire about the status of your application. Due to the volume of submissions, we are unable to respond to individual application status requests.\nAA/EEO Statement:\nTort Experts provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This applies to all terms and conditions of employment.","description_format":"text","description_chars":7079,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Flexible schedule","Growth opportunities"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Lead Generation","Legal Services"],"lifecycle":[{"event":"open","at":"2026-11-05T20:01:00Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":30,"reasons":["conf:0","win:early","comp:junior"],"computed_at":"2026-11-06T05:58:05Z"},"pay":null,"html_url":"https://alion.io/job/tort-experts-intake-manager-trainer","json_url":"https://alion.io/job/tort-experts-intake-manager-trainer.json","meta":{"generated_at":"2026-11-06T19:36:36Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3123,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":688791},"rest":"https://alion.io/mcp/rest/get_company?id=688791"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftort-experts-intake-manager-trainer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftort-experts-intake-manager-trainer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftort-experts-intake-manager-trainer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/tort-experts-intake-manager-trainer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftort-experts-intake-manager-trainer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3832802}},{"tool":"search_jobs","arguments":{"company":"tortexperts.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3832802},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}