{"id":202885,"url":"https://alion.io/job/toshiba-global-commerce-solutions-lead-software-test-engineer","title":"Software Test Engineer IV","company":{"id":6282,"name":"Toshiba Global Commerce Solutions","domain":"toshibagcs.com","url":"https://alion.io/company/toshiba-global-commerce-solutions-external","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":79,"open_postings":7,"ghost_share":0,"stale_share":0.857,"repost_share":0,"time_to_fill_p50_days":27,"computed_at":"2026-10-29T05:49:05Z"}},"role":"QA","role_family":"QA","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Guadalajara, Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":25000,"max_usd":68000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1282},"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Rest API","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-09-04T17:34:30Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-29T19:25:40Z","board_verified":true,"closed_at":null,"days_open":55,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":55},"description":"Toshiba Global Commerce Solutions is seeking a Senior Software Test Engineer to support enterprise retail and POS solutions. This is a senior role that requires strong technical judgment and the ability to lead quality efforts across complex environments.\nThis role will lead customer-facing QA activities for assigned programs, including test strategy, lab validation, issue triage, defect quality, release readiness, and deployment support. The ideal candidate can work directly with internal and external stakeholders, diagnose complex issues across software, configuration, integrations, hardware, and environments, and translate ambiguous problems into clear, actionable test plans.\nThe role is expected to raise the quality bar by establishing clear standards, creating reusable test assets and handoff guidance, and enabling distributed QA teams to execute consistently across geographies.\nKey Responsibilities\nLead end-to-end QA activities for enterprise POS solutions, including functional, integration, regression, upgrade, and UAT testing, as well as test strategy, scope, risks, dependencies, and go/no-go readiness recommendations.\nServe as the primary QA contact within assigned program, leading lab validation, deployment readiness, issue triage, and stakeholder alignment across internal and customer teams.\nTranslate customer workflows, business requirements, and deployment risks into actionable test plans, validation strategies, and readiness assessments.\nTroubleshoot and diagnose complex issues across software, configuration, integration, data, hardware, and environments using logs, APIs, databases, system configurations, and POS device behavior.\nValidate customer-reported issues and ensure defects are actionable by confirming reproducibility, expected behavior, configuration context, logs, test evidence, and business impact before Development engagement.\nEstablish and maintain parity between customer and internal lab environments, including POS devices and system configurations.\nDefine and uphold QA standards for test coverage, defect quality, evidence capture, lab readiness, release readiness, RCA, and customer acceptance.\nCreate and review test plans, execution guidance, readiness assessments, and handoff packages to enable consistent execution across distributed QA teams.\nDrive defect prevention, RCA, and continuous quality improvements based on defect trends, test evidence, and customer feedback.\nCommunicate test progress, risks, issues, and readiness clearly to technical and non-technical stakeholders.\nRequired Qualifications\n8 to 10 years of software testing experience, including 5+ years in POS or enterprise transaction systems.\nExtensive customer-facing experience supporting testing, UAT, deployments, upgrades, issue triage, and production readiness.\nStrong troubleshooting and analytical skills with the ability to diagnose complex issues across software, configuration, integration, hardware, data, and environments.\nExperience with SQL, REST APIs, log analysis, distributed systems, and system configuration analysis.\nProven ability to lead QA activities across cross-functional and distributed teams without direct authority.\nExperience creating test strategies, readiness criteria, execution plans, and reusable QA artifacts.\nStrong judgment in distinguishing product defects from configuration, integration, environment, data, workflow, hardware, or expected behavior issues.\nExcellent communication, stakeholder management, and problem-solving skills, with the ability to influence decisions in complex situations.","description_format":"text","description_chars":3577,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["POS Systems","Retail & Shop Systems"],"lifecycle":[{"event":"open","at":"2026-09-04T20:33:21Z"}],"visa":[],"liveness":{"score":23,"band":"cold","label":"Long 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