{"id":3366967,"url":"https://alion.io/job/toshiba-global-commerce-solutions-software-technical-program-manager","title":"Software Technical Program Manager","company":{"id":6282,"name":"Toshiba Global Commerce Solutions","domain":"toshibagcs.com","url":"https://alion.io/company/toshiba-global-commerce-solutions-external","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":81,"open_postings":8,"ghost_share":0,"stale_share":0.75,"repost_share":0,"time_to_fill_p50_days":27,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Product","role_family":"Product","seniority":"staff","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Guadalajara, Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":53000,"max_usd":111000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1098},"experience_years_min":12,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Confluence","optional":false},{"name":"Jira","optional":false},{"name":"Agile","optional":true},{"name":"ITIL","optional":true},{"name":"ITSM","optional":true}],"status":"live","first_seen_at":"2026-10-27T20:36:02Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-11-01T10:57:46Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"The company.\nToshiba is a provider of technology services for retail businesses to create high-quality digital platforms and products that accelerate time to market. Our diverse and adaptable teams provide the right mix of solutions and methodologies to deliver results as we collaborate with our clients' teams to foster innovation through continuous learning.\nOur people.\nAt Toshiba, all team members are empowered to take responsibility and develop innovative solutions to our customers' most challenging problems. To retain and develop top talent, we foster a work environment that celebrates creativity, encourages skill development, and enables multidisciplinary collaboration.\nWhat will you bring to the team.\nToshiba Global Commerce Solutions is seeking a Technical Program Manager. The Technical Program Manager owns the end-to-end delivery of complex, client-facing software programs. This role turns business strategy into reality, driving alignment across customer needs, product priorities, and technical delivery. The TPgM ensures every release is delivered on time, with quality, and measurable value, using industry-standard delivery metrics to manage performance, risk, and predictability. When projects falter, the TPgM moves fast-stabilizing red and yellow programs, restoring confidence, and driving outcomes.\nWhat will you be doing:\nLead and own execution for multi-track client programs-scope, schedule, budget, and quality.\nApply delivery and DORA metrics to measure progress, spot risk early, and accelerate performance.\nExecute rapid recovery plans for troubled programs through structured root cause analysis and decisive action.\nAlign engineering, QA, product, and client delivery to a single, transparent plan.\nDrive proactive communication-no surprises for clients or executives.\nPartner with delivery and program leaders to enforce accountability and predictability across all programs.\nGuard quality through readiness reviews, test validation, and SDLC discipline.\nLead root cause and postmortem reviews to harden future releases.\nLeverage data to drive measurable gains in speed, stability, and reliability.\nAct as the single point of delivery accountability for assigned clients.\nCommunicate progress, risks, and recovery actions with clarity and confidence.\nBuild trusted partnerships through consistency, ownership, and transparent delivery.\nUse metrics, retrospectives, and trend data to evolve delivery playbooks.\nCoach TPMs and project teams in risk anticipation, escalation, and resolution.\nFoster a culture of urgency, ownership, and data-informed decisions.\nPrograms delivered on time, within scope, and within budget.\nRed/yellow programs recovered within two weeks.\nContinuous DORA improvements in lead time, deployment frequency, change failure rate, and MTTR.\nStrong client satisfaction and repeat engagement.\nPlaybooks and recovery models reused across delivery teams.\nNaturally to be successful in this role, you must have and know of:\nBS in Computer Science, Computer Engineering, or related field or Equivalent\n12+ years of program/project management, with 8+ years leading client-facing software delivery.\nProven background leading SaaS or large enterprise software projects delivery.\nPrevious hands-on experience as part of a software delivery team (development, testing, or equivalent technical role).\nExperience applying KPI’s along the projects.\nDemonstrated success stabilizing at-risk (red/yellow) projects.\nProficiency in Jira and Confluence.\nExceptional leadership, communication, and problem-solving skills.\nNice to have:\nPMP Certification or equivalent\nAgile / SAFe Certification or equivalents\nITIL / ITSM / ITAM a plus\nExperience in Retail / POS.\nWe offer:\nHired directly by Toshiba and 100% under payroll.\nBenefits of the law (IMSS, INFONAVIT).\nLife insurance, major medical expenses with dental and visual coverage. (For the employee and direct family members).\nMinor medical expenses insurance.\nSavings fund for employees, capped at the limit of the law.\nGrocery coupons.\nPension plan.\n30 Christmas bonus days.\n12 days of vacation plus 6 floating days.\nEEO:\nToshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.","description_format":"text","description_chars":4629,"description_truncated":false,"requirements":{"experience_years_min":12,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce","POS Systems","Retail & Shop Systems"],"lifecycle":[{"event":"open","at":"2026-10-27T23:29:28Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":4,"expected_fill_days":27,"reasons":["conf:3","velocity","win:early"],"computed_at":"2026-11-01T06:10:25Z"},"pay":null,"html_url":"https://alion.io/job/toshiba-global-commerce-solutions-software-technical-program-manager","json_url":"https://alion.io/job/toshiba-global-commerce-solutions-software-technical-program-manager.json","meta":{"generated_at":"2026-11-01T12:07:26Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18647,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6282},"rest":"https://alion.io/mcp/rest/get_company?id=6282"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftoshiba-global-commerce-solutions-software-technical-program-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftoshiba-global-commerce-solutions-software-technical-program-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftoshiba-global-commerce-solutions-software-technical-program-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/toshiba-global-commerce-solutions-software-technical-program-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftoshiba-global-commerce-solutions-software-technical-program-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3366967}},{"tool":"search_jobs","arguments":{"company":"toshibagcs.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3366967},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}