{"id":2941449,"url":"https://alion.io/job/toshiba-global-commerce-solutions-sr-software-support-engineer-l3","title":"Sr Software Support Engineer L3","company":{"id":6282,"name":"Toshiba Global Commerce Solutions","domain":"toshibagcs.com","url":"https://alion.io/company/toshiba-global-commerce-solutions-external","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":81,"open_postings":4,"ghost_share":0,"stale_share":0.75,"repost_share":0,"time_to_fill_p50_days":24,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Guadalajara, Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":25000,"max_usd":66000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":800},"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"Docker","optional":false},{"name":"GCP","optional":false},{"name":"Git","optional":false},{"name":"Jenkins","optional":false},{"name":"Maven","optional":false},{"name":"Selenium","optional":false},{"name":"ActiveMQ","optional":true},{"name":"Agile","optional":true},{"name":"Azure Cosmos DB","optional":true},{"name":"CI/CD","optional":true},{"name":"Java","optional":true},{"name":"JavaScript","optional":true},{"name":"Linux","optional":true},{"name":"Node JS","optional":true},{"name":"TypeScript","optional":true},{"name":"Vue.js","optional":true},{"name":"Windows","optional":true}],"status":"live","first_seen_at":"2026-10-20T14:54:10Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-21T00:59:16Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"At TGCS, we provide services to retail clients worldwide by developing and delivering a wide variety of custom software solutions such as POS, self-checkout, and mobility solutions. We are looking for a support software developer to work on our ELERATM Commerce platform, a comprehensive, unified commerce platform that will free retailers to reimagine their business without the constraints of traditional retail IT Systems. Hence, we seek proactive and skilled resources to work in a dynamic, collaborative, and ever-changing environment.\nThis position is for an L3 technical support software engineer who will be the final escalation point responsible for resolving field issues. As part of this role, you will work closely with both L2 and other team members to troubleshoot and resolve production incidents, write functional and design documents, develop application software, analyze vulnerabilities, and oversee service improvement.\nBasic qualifications\nStrong problem-solving skills and self-driven\nExperience mentoring and coaching junior resources\nPerformance-driven mindset and ability to identify and meet KPIs\nCapable of writing well-designed, testable, and efficient code and troubleshooting/debugging current applications.\nCan quickly triage and document and provide root cause analysis for customer reported issues\nAt least 8 years of professional experience in Software Development.\n+8 years of Java-based development or support experience, with knowledge in enterprise/ microservices architectures.\n+8 years developing or supporting modern web applications, including cloud/web-based content.\nDesire to work with international customers. L3 support engineers receive requests from customers around the world to perform deeper problem determination analysis and bug fixing.\nExperience communicating at different technical levels, from the application architects to the end user.\nTechnologies: Java, Spring, SpringBoot, Git, Maven, Docker, MongoDB, Selenium/Cucumber, Jenkins, Azure/AWS/GCP\nEnglish: Fluent (B2 at least)\nPreferred Qualifications\nExperience with Agile software development\nFamiliarity with retail concepts and/or retail applications\nExperience developing and supporting distributed applications.\nIt would be a plus if the candidate has experience in: JavaScript, Vue.js, NodeJS, TypeScript, Markdown, ActiveMQ, or CosmosDB.\nOperating Systems: Linux & Windows.\nCloud Platforms: AWS, Azure, GCP\nJenkins for CI/CD\nSystems Engineering: Infrastructure and Linux systems administration\nWe offer:\nHired directly by Toshiba and 100% under payroll.\nBenefits of the law (IMSS, INFONAVIT).\nLife insurance, major medical expenses with dental and visual coverage. (For the employee and direct family members).\nMinor medical expenses insurance.\nSavings fund for employees, capped at the limit of the law.\nGrocery coupons.\nPension plan.\n30 Christmas bonus days.\n12 days of vacation plus 6 floating days.\nEEO:\nToshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.","description_format":"text","description_chars":3433,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":["Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce","POS Systems","Retail & Shop Systems"],"lifecycle":[{"event":"open","at":"2026-10-20T17:25:04Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":24,"reasons":["conf:2","win:early"],"computed_at":"2026-10-21T03:29:16Z"},"pay":null,"html_url":"https://alion.io/job/toshiba-global-commerce-solutions-sr-software-support-engineer-l3","json_url":"https://alion.io/job/toshiba-global-commerce-solutions-sr-software-support-engineer-l3.json","meta":{"generated_at":"2026-10-21T03:29:16Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5146,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6282},"rest":"https://alion.io/mcp/rest/get_company?id=6282"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftoshiba-global-commerce-solutions-sr-software-support-engineer-l3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftoshiba-global-commerce-solutions-sr-software-support-engineer-l3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftoshiba-global-commerce-solutions-sr-software-support-engineer-l3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/toshiba-global-commerce-solutions-sr-software-support-engineer-l3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftoshiba-global-commerce-solutions-sr-software-support-engineer-l3"}]}