{"id":2093614,"url":"https://alion.io/job/toshiba-global-commerce-solutions-sw-test-support-manager","title":"SW Test & Support Manager","company":{"id":6282,"name":"Toshiba Global Commerce Solutions","domain":"toshibagcs.com","url":"https://alion.io/company/toshiba-global-commerce-solutions-external","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":82,"open_postings":7,"ghost_share":0,"stale_share":0.714,"repost_share":0,"time_to_fill_p50_days":28,"computed_at":"2026-11-06T05:58:05Z"}},"role":"Leadership","role_family":"Leadership","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Guadalajara, Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":38000,"max_usd":87000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":257},"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"Docker","optional":false},{"name":"GCP","optional":false},{"name":"Git","optional":false},{"name":"Jenkins","optional":false},{"name":"Maven","optional":false},{"name":"Scrum","optional":false},{"name":"Selenium","optional":false},{"name":"ActiveMQ","optional":true},{"name":"Azure Cosmos DB","optional":true},{"name":"CI/CD","optional":true},{"name":"Java","optional":true},{"name":"JavaScript","optional":true},{"name":"Linux","optional":true},{"name":"Node JS","optional":true},{"name":"TypeScript","optional":true},{"name":"Vue.js","optional":true}],"status":"live","first_seen_at":"2026-10-08T15:30:26Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-11-06T02:20:56Z","board_verified":true,"closed_at":null,"days_open":28,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":28},"description":"The Software Test and Support Manager will provide subject matter expertise in addition to team leadership.\nResponsible for processes employees execute. Ability to lead multiple missions with employees across the globe and resolving cross-functional issues. Drive Interactions with Sr. Level Executives on critical initiatives for multiple missions across many disciplines.\nThis position requires extensive people management experience, proven knowledge of software quality practices / processes and program management skills to drive cross-functional team activities with the understanding of requirements and business drivers for the new products and solutions.\nSoftware Test and Support Manager will be responsible for ensuring seamless software solutions for customers and maintaining quality standards through:\nCollaboration with the Software Quality Director to establish strategic direction and best practices.\nEngagement with stakeholders, including Customers, Product Owners, and Program Managers.\nDevelopment of team members into skilled support and test engineers.\nLeveraging a background in software support and testing, strong leadership, and a customer-centric mindset.\nBasic qualifications\nBS in computer science, computer engineering, or related field.\n5+ years in management within software support and quality assurance leveraging Agile/Scrum.\n8+ years of experience in software test engineering and/or solution support.\nAbility to work with top customer accounts.\nExcellent communication and interpersonal abilities.\nExperience delivering and supporting business to business or business to customer software. \nKnowledge of software development, support, and testing processes. \nStrong analytical skills.\nTechnologies: Java, Spring, SpringBoot, Git, Maven, Docker, MongoDB, Selenium/Cucumber, Jenkins, Azure/AWS/GCP Project management experience.\nPreferred Qualifications\nPOS (Point of Sale) industry experience\nCombined hardware device / software testing or support experience\nIt would be a plus if the candidate has experience in: JavaScript, Vue.js, NodeJS, TypeScript, Markdown, ActiveMQ, or CosmosDB.\nCloud Platforms: AWS, Azure, GCP\nJenkins for CI/CD\nSystems Engineering: Infrastructure and Linux systems administration\nWe offer:\nHired directly by Toshiba and 100% under payroll.\nBenefits of the law (IMSS, INFONAVIT).\nLife insurance, major medical expenses with dental and visual coverage. (For the employee and direct family members).\nMinor medical expenses insurance.\nSavings fund for employees, capped at the limit of the law.\nGrocery coupons.\nPension plan.\n30 Christmas bonus days.\n12 days of vacation plus 6 floating days.\nEEO:\nToshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. 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