{"id":1886293,"url":"https://alion.io/job/total-prosource-customer-service-engineer-prosource","title":"Customer Service Engineer - Prosource","company":{"id":2315731,"name":"Total Prosource","domain":"totalprosource.com","url":"https://alion.io/company/totalprosource","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paylocity","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cincinnati, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":55000,"max":null,"currency":"USD","period":"year","gross":null,"usd_annual":55000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-02T18:57:26Z","employer_posted_date":"2026-10-05","last_verified_at":"2026-10-07T21:34:21Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Description\nProsource, the Midwest region’s leading business technology solutions provider, has been awarded a Top Workplaces honor by The Enquirer from 2020-2026. The list is based on employee feedback gathered through a third-party survey administered by employee engagement technology partner Energage, LLC.\nMajor Goals and Responsibilities:\nProfessionally represents company as a responsive, reliable customer oriented company through proficiency, cost effective and timely service consistent with calls/units per day, utilization and effective approach to customer needs during the both the installation process and through routine service calls.\nRequirements\nEssential Duties and Responsibilities:\nHardware/Software Support (75%)\nSchedule service calls in a timely fashion that conforms to the contractual commitments.\nProvide assistance in a break-fix fashion along with performing networking installations as required to meet our customer commitments on a daily basis.\nServices product line without assistance.\nServices low & mid volume color as needed in territory.\nTroubleshoots basic printing issues, determining between printer or network issue.\nSets up scanning feature and installs equipment in a peer-to-peer environment.\nThis position provides technical assistance to other technicians or manager when needed for service issues.\nMaintains tool kit, supplies, and accurate inventory for assigned territory.\nMust maintain the minimum calls per day average.\nMaintains effective relationships with customer and fellow employees.\nProvides sales support as required (i.e. advising sales on problems as accounts, service leads).\nDevelopmental (15%)\nThis role requires you to schedule yourself for the required training courses to ensure you're trained on all the products offered by the company. This training would include CBT courses offered by our vendors, classroom training or another authorized training facility.\nEstablishes an up-to-date file of service manuals, part books and other service literature using the issued desktop and develops familiarity with contents.\nLeads seminars during technical meetings to help improve productivity on equipment that is performing below the national average performance.\nAdministrative (10%)\nThis position requires each technician to fill out customer care tickets, bi-weekly mileage report, inventory transfer sheets, connectivity installation forms, online vacation request and personal day request timely and accurately.\nBehavioral Traits, Attitudes and Skills Required:\nAssertiveness \nCommunication \nDecision Making \nInitiative \nOrganization \nProblem Solving \nPlanning \nTeamwork \nLearner \nCustomer Relations Skills \nProfessionalism \nReliability \nCompliance with directives \nCompetent with core computer knowledge \nCapable of making decisions with little intervention \nAll tasks will be carried out ethically, legally and professionally \nRequired Experience\nHigh school diploma or equivalent.\nAssociate degree in Electronics, Electrical Technology, Computer Technology / Technical School Graduate or a related technical field.\n5+ years experience related to technical /repair of business equipment.\nOperate a motor vehicle and have a Valid Driver's license at all times.\n Preferred Experience:\nCertificates, Registrations - Requires Emperon Connectivity Course. Must have completed Outward Associates & Professional Courses along with two Expert courses on the Learning Place.\nIndustry-related certifications are preferred and may include manufacturer-specific certifications (e.g., Canon, Ricoh, Xerox, Konica Minolta, Sharp, HP) or other relevant technical credentials.\nPhysical Requirements:\nMust be able to lift up to 50lbs, be able to sit, stand or stoop for long periods of time.\nMust be able to work full time.\nPrimary people Contacts:\nCustomers, Logistics team, Service Managers and technicians, Parts Department, Customer Service and VP of Technical Service \nToughest Part of the Job:\nMust be able to work closely with all vendors to ensure customer satisfaction is achieved with the least amount of downtime.\nThorough understanding of all models serviced.\nFrequent interruptions, immediate demands.\nAbility to balance multiple tasks simultaneously. \n Compensation Method:\nCompetitive compensation package starting at $55,000, with higher compensation available for experienced candidates plus bonus plan based on performance. Some overtime may be required.\nThe undersigned acknowledges the receipt and understanding of the Success profile. I realize that this reflects a general list of responsibilities of the position as well as a general description of the work environment and the physical demands of the position. I understand that the Company may make alterations to this profile.\nSalary Description\nMinimum Starting Salary $55,000 + Bonus Potential","description_format":"text","description_chars":4824,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Information Technology","Information Security"],"lifecycle":[{"event":"open","at":"2026-10-05T02:43:31Z"}],"visa":[],"liveness":{"score":85,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.854,"p_room":1,"age_days":4,"expected_fill_days":39,"reasons":["conf:0","win:early"],"computed_at":"2026-10-07T05:47:15Z"},"pay":{"stated_usd_annual":55000,"is_top_pay":false},"html_url":"https://alion.io/job/total-prosource-customer-service-engineer-prosource","json_url":"https://alion.io/job/total-prosource-customer-service-engineer-prosource.json","meta":{"generated_at":"2026-10-08T00:03:47Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":23,"day_limit":5000,"remaining_today":4977,"minute_limit":60,"resets_at":"2026-10-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2315731},"rest":"https://alion.io/mcp/rest/get_company?id=2315731"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftotal-prosource-customer-service-engineer-prosource"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftotal-prosource-customer-service-engineer-prosource"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftotal-prosource-customer-service-engineer-prosource"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/total-prosource-customer-service-engineer-prosource\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftotal-prosource-customer-service-engineer-prosource"}]}