{"id":1892024,"url":"https://alion.io/job/total-prosource-customer-service-engineer","title":"Customer Service Engineer","company":{"id":2315731,"name":"Total Prosource","domain":"totalprosource.com","url":"https://alion.io/company/totalprosource","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paylocity","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Huntington, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":52000,"max_usd":94000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":3289},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-18T17:53:12Z","employer_posted_date":"2026-10-05","last_verified_at":"2026-10-11T21:27:03Z","board_verified":true,"closed_at":null,"days_open":23,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":23},"description":"Description\nProsource, the Midwest region’s leading business technology solutions provider, has been awarded a Top Workplaces honor by The Enquirer from 2020-2025. The list is based on employee feedback gathered through a third-party survey administered by employee engagement technology partner Energage, LLC.\nMajor Goals and Responsibilities:\nProfessionally represents company as responsive, reliable, and customer-oriented through proficiency, cost effectiveness and timely service of office equipment consistent with calls/units per day, utilization and effective approach to customer needs during both the installation process and through routine service calls.\nRequirements\nEssential Activities and Responsibilities: Hardware/Software Support (75%)\nSchedule service calls in a timely fashion that conforms to the contractual commitments \nProvide assistance in a break-fix fashion along with performing networking installations as required to meet our customer commitments on a daily basis \nDevelop territory and inventory management skills with assistance to provide cost effective service \nFollow proper call-closing procedures \nMust maintain proper territory management \nMaintain tool kit, supplies, and accurate inventory \nMaintain effective relationships with customer and fellow employees \nProvide sales support as required (i.e. advising sales on problems at accounts, service leads). \nDevelopmental (15%)\nResponsible for self-scheduling of required training courses to ensure necessary knowledge of all products offered by company. Training would include CBT courses offered by our vendors, classroom training or another authorized training facility. \nShow measurable progress in technical abilities, troubleshooting techniques and productivity \nAdministrative (10%)\nComplete customer care tickets, bi-weekly mileage report, inventory transfer sheets, connectivity installation forms, and online vacation and personal day requests in a timely and accurate manner. \nEstablish an up-to-date electronic file of service manuals, parts books and other service literature and be familiar with their contents \nBehavioral Traits, Attitudes and Skills Required:\nAssertiveness \nCommunication \nDecision Making \nInitiative \nOrganization \nProblem Solving \nTeamwork \nLearner \nCustomer Relation Skills \nProfessionalism \nReliability \nCompliance with directives \nUnderstanding of basic digital technology \nAll tasks will be carried out ethically, legally and professionally \n Prerequisites (i.e... education, experience)\nHigh school diploma or equivalent \nTechnical School Graduate or equivalent experience \n1-3 years' experience related to technical /repair of business equipment. \nExperience working with Konica Minolta equipment would be considered an advantage.\nOperate a motor vehicle and have a valid driver’s license at all times \nPhysical Requirements:\nMust be able to lift up to 50lbs, be able to sit, stand or stoop for long periods of time \nMust be able to work full time \nPrimary people Contacts:\nCustomers, logistics team, service managers and technicians, Parts Department, Customer Service and VP of Technical Service \nToughest Part of the Job:\nMust be able to work closely with all of our vendors to ensure customer satisfaction is achieved with the least amount of downtime \nThorough understanding of all models serviced \nFrequent interruptions, immediate demands \nAbility to balance multiple tasks simultaneously \n Compensation Method:\nBase salary will be determined by level of experience. 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