{"id":1950039,"url":"https://alion.io/job/totalenergies-tech-support-admin","title":"Tech Support Admin","company":{"id":452853,"name":"TotalEnergies","domain":"totalenergies.com","url":"https://alion.io/company/totalenergies","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Avature","truth_index":{"grade":"A","score":87,"open_postings":15,"ghost_share":0.133,"stale_share":0,"repost_share":0.667,"time_to_fill_p50_days":12,"computed_at":"2026-10-07T05:47:15Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":82000,"max_usd":170000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":315},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"GCP","optional":false},{"name":"Microsoft Office","optional":true},{"name":"Windows","optional":true}],"status":"live","first_seen_at":"2026-10-06T09:22:49Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-08T02:24:26Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"ESSENTIAL FUNCTIONS:\n1. Technical publications administration\na. CMM/AMM creation & revision\ni. Assemble Engineering Data (BOM, Drawings, ECO’s)\nii. Send Engineering Data to Technical Publications Vendor\niii. Submit CMM to OEM for approval\niv. Distribute revision to operators (not being performed due to lack of resources)\nb. Provisioning data & documentation creation & revision\ni. Assemble Engineering Data (BOM, Drawings, ECO’s)\nii. Send Engineering Data to Technical Publications Vendor\niii. Submit T-file to OEM for approval\nc. Service bulletins & Service letters & revision\nd. Customer and Operator (Non-BCA generated) technical publications\ni. Obtain necessary technical data\nii. Monitor technical date to insure it is current\niii. Renew agreements, licenses, PO to continue receipt of data\niv. Access Administrator for MyBoeingFleet Account\ne. Distribution of Technical Publications\ni. Customers - Operators, Airlines, OEM’s\nii. Maintain customer contacts information\n2. Technical support administration\na. Support contract review for aftermarket support requirements\ni. Review and approve product support agreements (PSA, GCP)\nb. Respond to customer technical issues and questions\ni. Ensure a timely response and customer satisfaction.\nc. Identify appropriate technical contact within the customer’s organization\ni. by direct or indirect communication with customer or other outside sources\nd. Support aftermarket sales activities and regional sales team members.\ne. Visit customers to provide technical support\ni. Keep the customer and BCA informed of product changes\nii. Define customer requirements.\n3. Technical product & services support\na. Repair Capabilities listing\ni. Maintain Repair Capabilities Listing/update as necessary\nb. Maintain Cross-reference of customer and BCA part number\ni. Customer, aircraft, engine, mounting system, P/N’s\nc. Product support - focal point with customers & sales for technical product issues\ni. Installation instructions.\nii. CMM revision status.\niii. Approval for applications.\niv. Experimental applications.\nv. Drawing, CMM requests\nvi. Technical advice, limits\nvii. Problems/Issues\n4. Warranty Administrator - Primary technical POC with customer\na. Documenting findings (customer, part #, quantity, condition, photos).\nb. Monthly internal reporting of warranty activity.\nc. Reporting of findings to customer.\nOTHER RESPONSIBILITIES:\n1. Responsible for all the normal activities required in the administration of technical product support.\n2. Perform miscellaneous duties as required\n3. Responsible for promoting and abiding by the HSE rules and policies.\nPRIMARY TOOLS OR EQUIPMENT: Computers and printers, and calculator.\nKNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:\nEducation and/or Experience: Five years’ experience in aviation technical publication and product support. Airline industry experience and working knowledge of FAA/EASA/CAAC regulations required. Airline maintenance experience and A&P license is recommended. A 2- or 4-year technical degree in Mechanical or Aerospace Engineering is a plus.\nLanguage Skills: Ability to read, analyze and interpret proposals and contracts, technical procedures, and written correspondence. Excellent verbal communication with the ability to effectively present information and respond to questions from managers, customers, government representatives and airline maintenance personnel.\nMathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ration, and percent and to draw and interpret bar graphs.\nComputer Skills: Working knowledge in Windows and software data packages, Microsoft Office. Experience in ERP systems, internet portals helpful.\nProblem Solving: Ability to define problems, collect data, establish facts and draw valid conclusions. Demonstrated problem solving techniques, utilizing technical resources to research issues and propose alternative product application solutions.\nOther Teamwork or Skills and Abilities: Ability to participate as a team member, daily or in meetings. Ability to listen actively and respond in group discussions. Willingness to learn other job skills and assist other team members. Understanding of team and business goals. Reassess work based on team goals and team priorities.\nSalary dependent on experience ranging from 71,000 to 77,000 annual salary","description_format":"text","description_chars":4414,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Energy & Utilities","Fossil Fuels","Oil & Gas"],"lifecycle":[{"event":"open","at":"2026-10-06T09:22:49Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":0,"expected_fill_days":12,"reasons":["conf:1","velocity","win:early","comp:brand"],"computed_at":"2026-10-07T05:47:15Z"},"pay":null,"html_url":"https://alion.io/job/totalenergies-tech-support-admin","json_url":"https://alion.io/job/totalenergies-tech-support-admin.json","meta":{"generated_at":"2026-10-08T02:25:40Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4190,"day_limit":5000,"remaining_today":810,"minute_limit":60,"resets_at":"2026-10-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":452853},"rest":"https://alion.io/mcp/rest/get_company?id=452853"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftotalenergies-tech-support-admin"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftotalenergies-tech-support-admin"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftotalenergies-tech-support-admin"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/totalenergies-tech-support-admin\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftotalenergies-tech-support-admin"}]}