{"id":1966648,"url":"https://alion.io/job/totalmed-client-success-manager","title":"Client Success Manager","company":{"id":3854483,"name":"TotalMed","domain":"totalmed.com","url":"https://alion.io/company/totalmed-2","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"UltiPro","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":68000,"max":72000,"currency":"USD","period":"year","gross":null,"usd_annual":72000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-06T14:46:31Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-23T02:56:23Z","board_verified":true,"closed_at":null,"days_open":16,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":16},"description":"Client Success Manager\nRemote | Full-Time | Exempt\nRole Summary\nThe Client Success Manager is a client-centric, highly consultative role responsible for building and fostering relationships with a variety of hiring authorities within a client and delivering superior service. The incumbent will commit to understanding our exclusive client’s culture and business processes to exceed expectations while meeting staffing demands, contract SLAs, and KPIs. The Client Success Manager serves as the liaison between clients and providers and supports the day-to-day relations with clients. This role must build, grow, and maintain relationships with key decision makers within client facilities by achieving the goals as communicated by the leadership team.\nWorks Closely With\nClient's hiring authorities and internal teams across the enterprise.\nHere's what you'll be doing:\nMonitor and manage team KPI’s (e.g., time to fill, Starts, extensions, TOA, internal fill, fill rate, etc.) for MSP delivery\nEffectively manage a minimum of 300 TOA (2 Client Success Associates)\nCultivate and maintain valuable relationships with current clients, vendor partners, and internal team members to deliver superior service for our clients\nDevelop knowledge of VMS technology for management and client configurations, staffing processes, candidate onboarding and general customer support of the VMS to internal and external customers.\nDrive efficiencies and act with a sense of urgency to expedite placement activities\nDrive opportunities to expand service lines: clinical interviewing, CAP, Stogo, International RNs, strike coverage, Locums, etc.\nEngage in proactive rate management and pricing consultation to ensure quality candidate submissions, and if necessary, negotiate rates based on market conditions\nMaintain communication with suppliers on status of open contracts, decline reasoning, and extensions\nMaintain proactive requisition management and forecasting with clients to anticipate and drive placement process while meeting/exceeding service delivery and satisfaction for our clients\nMaintain, build, and grow relationships with respective supplier partners to positively impact fill ratios, time to fill and quality placements by clearly communicating all job requirements and expectations in accordance with client requirements\nManage assigned remote-based client relationship team members, including but not limited to, hiring, training, assigning and evaluating work, coaching and developing, and reviewing performance\nManage the creation and distribution of a variety of reports, including but not limited to, periodic activity reports, performance reports, and customer satisfaction survey results\nTravel as needed to expand client relationships and client success team initiatives\nProvide coverage for team members as needed\nUphold our Core ValuesOwn Your Relationships - Be someone others can count on\nOwn the Outcome - Deliver results through accountability and follow-through\nObsess Over the Experience - Make every interaction meaningful\nAct with Integrity & Respect - Do what’s right, always\n\nOther duties as assigned\nSupervisory Responsibilities\nLead assigned team members and manage associated work processes\nEstablish performance standards and monitor staff performance and development goals, assign accountabilities, set objectives, establish priorities, and conduct annual performance appraisals\nExecute supervisory responsibilities in accordance with the organization’s policies and procedures\nHere's what we are looking for:\nDemonstrated proficiency managing accounts (i.e., resolving escalations, managing requisitions, driving performance, KPIs, and service levels) in staffing, MSP, and/or healthcare (hospital acute care, preferred); typically acquired within three (3) years in a similar role\nKnowledge of healthcare, medical terminology and/or healthcare services\nProven experience developing relationships with varying levels of leadership in complex accounts\nFamiliarity with vendor management systems (VMS)\nAbility to travel up to 10% of the time as necessary for client or other business meetings\nAbility to adapt and cope with high stress and pressure in a fast-paced environment\nSkill in building relationships and developing strong business partnerships\nExcellent time management skills with a proven ability to meet deadlines\nExcellent organizational skills and attention to detail\nStrong analytical and problem-solving skills\nProven experience in Microsoft Office applications (Word, Outlook, Excel) and Internet\nWill accept any suitable combination of education, training, and experience\nPreferred Qualifications\nHealthcare industry experience\nCollege degree\nKnowledge of hospital systems, medical terminology and/or healthcare services\nComp & Benefits\n$68,000-$72,000 depending on experience; eligible for variable bonus\n Benefits (Start Day 1!): Medical, Dental, Vision, Life, and Long-Term Disability Short-Term Disability, Accident, Critical Illness Legal Assistance, Identity Protection, Pet Coverage Retirement Plan with Employer Match Generous vacation plan + 8.5 paid holidays","description_format":"text","description_chars":5114,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Generous vacation","Retirement plans"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Hospitals & Health Systems"],"lifecycle":[{"event":"open","at":"2026-10-06T17:40:47Z"}],"visa":[],"liveness":{"score":43,"band":"fade","label":"Fading","p_open":1,"p_active":0.478,"p_room":0.9,"age_days":15,"expected_fill_days":27,"reasons":["conf:2","agency","urgency","win:mid"],"computed_at":"2026-10-22T06:10:10Z"},"pay":{"stated_usd_annual":72000,"is_top_pay":true},"html_url":"https://alion.io/job/totalmed-client-success-manager","json_url":"https://alion.io/job/totalmed-client-success-manager.json","meta":{"generated_at":"2026-10-23T04:33:25Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7447,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3854483},"rest":"https://alion.io/mcp/rest/get_company?id=3854483"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftotalmed-client-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftotalmed-client-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftotalmed-client-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/totalmed-client-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftotalmed-client-success-manager"}]}