{"id":4207178,"url":"https://alion.io/job/totalmed-sr-client-success-manager","title":"Sr. Client Success Manager","company":{"id":3854483,"name":"TotalMed","domain":"totalmed.com","url":"https://alion.io/company/totalmed-2","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"UltiPro","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":75000,"max":null,"currency":"USD","period":"year","gross":null,"usd_annual":75000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-11-12T19:30:29Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-12T23:57:49Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"The Client Success Manager is a client-centric, highly consultative role responsible for building and fostering relationships with a variety of hiring authorities within a client. The incumbent will commit to understanding our exclusive client’s culture and business processes to exceed expectations by delivering superior service, meeting staffing demands, contract SLAs, and KPIs. The Sr. Client Success Manager serves as the liaison between clients and manages the day-to-day operations with clients. This role develops existing clients by generating new business and educating clients on all service offerings. This role works closely with clients’ hiring authorities and internal teams across the enterprise.\nWhat you'll be doing\nMonitor and manage teamKPI’s (e.g., time to fill, Starts, extensions, TOA, internal fill, fill rate, etc.) for MSP delivery\nLead assigned team members and manage associated work processes\nEstablish performance standards and monitor staff performance and development goals, assign accountabilities, set objectives, establish priorities, and conduct annual performance appraisals\nExecute supervisory responsibilities in accordance with the organization’s policies and procedures\n\nEffectively manage a minimum of 450 TOA with supervision of Client Success Managers and Associates\nCultivate and maintain valuable relationships with current clients, vendor partners, and internal team members to deliver superior service for our clients\nDevelop knowledge of VMS technology for management and client configurations, staffing processes, candidate onboarding and general customer leadership of the VMS to internal and external customers.\nDrive efficiencies and act with a sense of urgency to expedite placement activities\nDrive opportunities to expand service lines: clinical interviewing, CAP, Stogo, International RNs, strike coverage, Locums, etc.\nEngage in proactive rate management and pricing consultation to ensure quality candidate submissions, and if necessary, negotiate rates based on market conditions\nMaintain communication with suppliers on status of open contracts, decline reasoning, and extensions\nMaintain proactive requisition management and forecasting with clients to anticipate and drive placement process while meeting/exceeding service delivery and satisfaction for our clients\nMaintain, build, and grow relationships with respective supplier partners to positively impact fill ratios, time to fill and quality placements by clearly communicating all job requirements and expectations in accordance with client requirements\nManage assigned remote-based client relationship team members, including but not limited to, hiring, training, assigning and evaluating work, coaching and developing, and reviewing performance\nManage the creation and distribution of a variety of reports, including but not limited to, periodic activity reports, performance reports, and customer satisfaction survey results\nTravel as needed to expand client relationships and client success team initiatives\nProvide coverage for team members as needed\nUphold our Core Values\nWe Build Trust: We do what we say. We act with integrity and accountability. We earn confidence through transparency and results.\nWe Move Forward: We embrace innovation and continuous improvement. We challenge the status quo. We adapt and grow to meet the needs of tomorrow.\nWe Lead with Care: We put people first. We build meaningful relationships. We improve lives through empathy, respect, and service.\nOther duties as assigned\nWhat we're looking for\nHigh school diploma or equivalent\nDemonstrated proficiency managing accounts (i.e., resolving escalations, managing requisitions, driving performance, KPIs, and service levels) in staffing, MSP, and/or healthcare (hospital acute care, preferred); typically acquired within three (3) years in a similar role\nKnowledge of healthcare, medical terminology and/or healthcare services\nProven experience developing relationships with varying levels of leadership in complex accounts\nFamiliarity with vendor management systems (VMS)\nAbility to adapt and cope with high stress and pressure in a fast-paced environment\nSkill in building relationships and developing strong business partnerships\nExcellent time management skills with a proven ability to meet deadlines.\nExcellent organizational skills and attention to detail.\nStrong analytical and problem-solving skills\nProven experience in Microsoft Office applications (Word, Outlook, Excel) and Internet\nAbility to travel up to 25% of the time as necessary for client or other business meetings\nWill accept any suitable combination of education, training, and experience\nCompensation and Benefits\n~$75,000 - $90,000k per year depending on experience, plus a variable bonus plan\nBenefits (Start Day 1!):\nMedical, Dental, Vision\nLife, and Long-Term Disability, Short-Term Disability\nAccident, Critical Illness\nLegal Assistance, Identity Protection, Pet Coverage\nRetirement Plan with Employer Match\nGenerous vacation plan + 8.5 paid holidays","description_format":"text","description_chars":5036,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":["Generous vacation","Retirement plans"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-11-12T23:57:49Z"}],"visa":[],"liveness":{"score":52,"band":"ok","label":"Likely open","p_open":1,"p_active":0.516,"p_room":1,"age_days":0,"expected_fill_days":10,"reasons":["conf:1","agency","win:early"],"computed_at":"2026-11-13T01:44:00Z"},"pay":{"stated_usd_annual":75000,"is_top_pay":false},"html_url":"https://alion.io/job/totalmed-sr-client-success-manager","json_url":"https://alion.io/job/totalmed-sr-client-success-manager.json","meta":{"generated_at":"2026-11-13T01:44:00Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3722,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3854483},"rest":"https://alion.io/mcp/rest/get_company?id=3854483"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftotalmed-sr-client-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftotalmed-sr-client-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftotalmed-sr-client-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/totalmed-sr-client-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftotalmed-sr-client-success-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4207178}},{"tool":"search_jobs","arguments":{"company":"totalmed.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4207178},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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