{"id":2128068,"url":"https://alion.io/job/totalmobile-managed-services-support-analyst","title":"Managed Services Support Analyst","company":{"id":2056635,"name":"Totalmobile","domain":"totalmobile.com","url":"https://alion.io/company/totalmobile","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Kallidus","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":38000,"max_usd":78000,"period":"year","method":"role_country_seniority_unknown","sample_n":55},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":true}],"status":"live","first_seen_at":"2026-10-09T00:42:21Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-09T23:32:12Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Closing date: 23/10/2026\nContract type: Permanent\nSalary: Competitive\nTotalmobile is an exciting company with ambitious growth plans. We help organisations build a better, more effective working day for their teams in the field. Spanning mobile working, dynamic scheduling, intelligent analytics and IoT. Our Mobile Workforce Management solutions provide a great foundation for driving operational excellence and greater efficiency across enterprises.\nThis is a great opportunity for a person to join a growing organisation and be part of an experienced customer services team working with large blue-chip organisations throughout the UK and US.\nThe role will include providing support to the accounts, customer services and development teams and is a great opportunity to gain a vast amount of business experience in a growing international technology business.\nDaily tasks will include:\nSupporting customers and logging their support requests on the internal customer services system.\nCommunicating with customers via telephone and email, providing end-user customer support, copies of electronic software user guides and product information.\nDevice hardware provisioning, testing, and repairing.\nManaging the inbound workflow from external clients and internal staff and delegating to the wider team\nCreating and updating ad hoc reports\nStock management\nAssisting the Project Manager with day-to-day management of the customer services team\nProviding customer training on the Totalmobile Protect product stack.\nPreparing and distributing customer reports\nImporting customer user files into Protect’s Safe Hub\nDaily software testing\nQA testing of new software releases\nWe will provide full support to develop and gain experience with other Totalmobile products.\nEducation:\n5 A-C level GCSE or equivalent (Maths and English essential), A level or equivalent qualification. Degree preferred but not required.\nSkills required:\nEnthusiasm for providing excellent customer service.\nA positive approach to learning and gaining new skills through teamwork and training opportunities.\nMicrosoft Office proficiency (specifically Excel)\nUse of email.\nSome experience of speaking face-to-face or via phone calls.\nSkills preferred:\nBasic understanding of a sales process, purchase orders, invoices, etc.\nUnderstanding of Android and iOS phone devices and settings.\nExperience QA testing software\nPresentation skills, both face-to-face and remotely.\nUse of a ticketing system\nPersonal Qualities:\nGood communication skills.\nGood organisational and planning skills.\nAble to work in small teams and, in some cases, on their own.\nExperience:\n1-2 Years in a customer service role.\nHere at Totalmobile, we want our employees to feel valued, appreciated, and free to be who they are at work. We are committed to an inclusive workforce that fully represents many different cultures, backgrounds and viewpoints. We are dedicated to supporting inclusion and diversity at Totalmobile. We actively celebrate colleagues’ different abilities, sexual orientation, ethnicity, faith, and gender. 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