{"id":2043791,"url":"https://alion.io/job/tote-maritime-operations-generalist-customer-service","title":"Operations Generalist (Customer Service)","company":{"id":2000568,"name":"TOTE Maritime","domain":"totemaritime.com","url":"https://alion.io/company/totemaritime","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":null},"role":"Operations","role_family":"Operations","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Anchorage, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":null,"max":26,"currency":"USD","period":"hour","gross":null,"usd_annual":52000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-06T18:30:00Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-11-05T07:49:57Z","board_verified":true,"closed_at":null,"days_open":29,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":29},"description":"Position Profile (Job Summary)\nThis position provides clerical support for TOTE Maritime Alaska staff in Anchorage.\nEssential Job Responsibilities\nExamples of daily tasks (will vary based on where coverage is being provided):\nUtilize internal systems (e.g. Enterprise Asset Management (EAM), Cargowise, Mainsail) to track container shipments\nEngage with customers via phone or email regarding questions about deliveries, pickups, etc.\nGenerate reports via internal systems to be utilized by multiple departments\nAudit reports, bills of lading, and delivery schedules for accuracy\nCommunicate with carriers to coordinate container logistics\nRecord movement of containers and trailers entering and exiting the Anchorage terminal\nReference quotes for Northbound and Southbound container movements\nData entry using internal systems or Microsoft Excel\nBuild positive, collaborative relationships with internal employees \nOther duties as assigned \nQualifications (Education, Experience and Certifications)\nHigh School Graduate (or equivalent)\nClerical office experience or training preferred\nMeet the federal training standards required for transportation workers within 90 days or as schedule allows\nMembership in Teamsters Local 959 is required upon acceptance of the position\nKnowledge, Skills And Abilities\nExcellent customer service skills\nExcellent verbal and written communication skills\nGood math skills\nGood organizational skills\nMust be a team player\nAbility to multi-task and prioritize\nAbility to work with little or no supervision\nAbility to work under pressure with a high level of accuracy\nAbility to work flexible hours, including evenings and weekends, as required\nComputer literate, with the ability to utilize standard software applications and be proficient in Windows and MS Office Suite (Outlook, Word, PowerPoint and Excel)\nIndependent judgment and work prioritization skills in a high-pressure environment, while simultaneously managing various work assignments\nWork Environment\nTypically works in an office environment with adequate lighting and ventilation and a normal range of temperature and noise level\nPhysical Effort\nMost work requires normal physical effort\nManual Dexterity\nRequires moderate use of personal computer (word processing and spreadsheets) for compiling reports, statistical data, composing memoranda and other similar documents\nThis is a union position. Newly hired employees should be considered on a trial basis for a period of ninety (90) calendar days from the date of hiring. After the completion of the ninety calendar day trial period, seniority shall be effective as of the original date of employment. All employees who average a minimum of 15 hours per week or more for sixteen consecutive weeks will become members of the bargaining unit.\nAffirmative Action/EEO statement\nTOTE Maritime Alaska is an Equal Opportunity Employer, Affirmative Action Employer, and VEVRAA Federal Contractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected status under applicable law.\nTOTE Maritime Alaska participates in E-Verify and maintains a drug-free workplace.","description_format":"text","description_chars":3268,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Transportation & Logistics","Sea Freight","Logistics"],"lifecycle":[{"event":"open","at":"2026-10-07T18:53:04Z"}],"visa":[],"liveness":{"score":67,"band":"ok","label":"Likely open","p_open":1,"p_active":0.744,"p_room":0.9,"age_days":29,"expected_fill_days":46,"reasons":["conf:3","win:mid"],"computed_at":"2026-11-05T05:54:30Z"},"pay":{"stated_usd_annual":52000,"is_top_pay":false},"html_url":"https://alion.io/job/tote-maritime-operations-generalist-customer-service","json_url":"https://alion.io/job/tote-maritime-operations-generalist-customer-service.json","meta":{"generated_at":"2026-11-05T13:26:54Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17436,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2000568},"rest":"https://alion.io/mcp/rest/get_company?id=2000568"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftote-maritime-operations-generalist-customer-service"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftote-maritime-operations-generalist-customer-service"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftote-maritime-operations-generalist-customer-service"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/tote-maritime-operations-generalist-customer-service\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftote-maritime-operations-generalist-customer-service"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2043791}},{"tool":"search_jobs","arguments":{"company":"totemaritime.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2043791},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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