{"id":2588746,"url":"https://alion.io/job/tototheo-it-support-infrastructure-engineer","title":"IT Support & Infrastructure Engineer","company":{"id":4422712,"name":"Tototheo Global","domain":"tototheo.com","url":"https://alion.io/company/tototheo","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":{"grade":"B","score":75,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-20T05:45:00Z"}},"role":"DevOps","role_family":"DevOps","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Limassol, Cyprus"],"countries":["CY"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"Bash","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"ITIL","optional":false},{"name":"Jira","optional":false},{"name":"Linux","optional":false},{"name":"Microsoft Defender","optional":false},{"name":"PowerShell","optional":false},{"name":"Service Desk","optional":false},{"name":"TCP/IP","optional":false},{"name":"Ubuntu","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-15T00:00:00Z","employer_posted_date":"2026-09-15","last_verified_at":"2026-10-20T17:10:32Z","board_verified":true,"closed_at":null,"days_open":35,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":35},"description":"Tototheo Global is a leading provider of connectivity and technology solutions, enabling maritime, enterprise, and government customers worldwide. Through the integration of satellite communications, digital technologies, and intelligent infrastructure, the company enables reliable, secure, and future-ready operations, helping organisations navigate an increasingly connected world.\nOur diverse portfolio of solutions includes:\nIntegrated Services and Bridge Managed Solutions\nCybersecurity Solutions\nConnectivity Solutions\nDigital Solutions \nJob Purpose\nThe IT Support & Infrastructure Engineeris responsible for ensuring the smooth operation, security, and reliability of end-user workstations and core IT infrastructure. This role combines hands-on helpdesk support with modern workplace management, infrastructure monitoring, and documentation. The position supports Windows, macOS, and Ubuntu environments and plays a key role in maintaining Microsoft 365 and cloud-based services.\nThis role requires presence at our Limassol, Cyprus office, or at our Piraeus, Greek office. Remote-only candidates will not be considered.\nMain Duties and Responsibilities\nProvide first- and second-line IT support to end users across Windows, macOS, and Ubuntu operating systems\nEnsure all workstations, laptops, and peripherals are properly configured, secured, maintained, and monitored using approved tools\nManage and support Microsoft 365 services, including Azure, Exchange Online, Intune, and Microsoft Defender for Endpoint\nAdminister user accounts, devices, policies, and access controls within Microsoft 365 and Azure AD\nMonitor infrastructure and endpoints to proactively identify and resolve issues\nSupport and maintain telephony systems, including 3CX\nLog, track, and resolve incidents and service requests using ticketing systems such as Freshservice or Jira\nEscalate complex issues to third-line support or external vendors when required\nFollow, maintain, and contribute to Standard Operating Procedures (SOPs), technical documentation, and knowledge base articles\nAssist with onboarding and offboarding of employees, including device provisioning and access management\nEnsure compliance with IT security policies, best practices, and company standards\nParticipate in continuous improvement of IT processes, tools, and user experience\nQualifications & Skills\nProven experience in an IT support, service desk, or systems support role\nStrong working knowledge of Windows, macOS, and Ubuntu operating systems\nHands-on experience with Microsoft 365 administration, including:Azure / Azure AD\nExchange Online\nIntune (Endpoint Manager)\nMicrosoft Defender 365\n\nExperience with endpoint management tools, including Microsoft Intune and Jamf\nFamiliarity with device security, compliance, and monitoring tools\nExperience supporting VoIP or telephony systems (e.g., 3CX)\nExperience working with ticketing systems such as Freshservice, Jira, or similar\nAbility to follow structured processes and work with SOPs and technical documentation\nStrong troubleshooting, analytical, and problem-solving skills\nGood communication skills in English, both written and verbal\nBasic Linux Bash scripting experience for administration tasks and automation\nLinux endpoint troubleshooting skills (Ubuntu/macOS/Linux desktops)\nBasic networking knowledge (TCP/IP, DNS, DHCP, VPN, routing)\nAbility to diagnose and resolve connectivity issues across platforms\nFamiliarity with network diagnostic tools (ping, traceroute, nslookup, netstat)\nAbility to troubleshoot cross-platform network and endpoint issues\nAdvanced networking knowledge (switches, firewalls, VLANs)\nScripting or automation experience (PowerShell, Bash)\nIT certifications (e.g., Microsoft, ITIL, CompTIA)\nExperience with cloud infrastructure monitoring\nExperience with Linux administration and troubleshooting\nFamiliarity with Linux Bash scripting for automation and task execution\nExperience performing Linux endpoint troubleshooting in real-world scenarios\nFamiliarity with network diagnostic scenarios and troubleshooting\nEducation & Experience\nBachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent professional experience\nMinimum of 3 years of experience in systems and infrastructure administration\nFluency in English, both written and spoken\nPersonal Attributes\nCustomer-focused and service-oriented mindset\nWell-organized with strong attention to detail\nAble to work independently and manage multiple tasks\nProactive, reliable, and eager to learn\nComfortable working in a structured IT environment\nBenefits:\nAnd here are just some of the benefits you receive when you join Tototheo Global:\nWork in an international, dynamic, and fun environment, at a growing company \nAttractive remuneration package \nPrivate Medical Health Insurance \nContinuing education and training\n13th salary (for Cyprus)\nHalf day leave on your birthday \nWellness Support - Unlimited access to our dedicated wellness platform for mental health resources, coaching and self-care tools \nLooking for a role that offers both challenge and purpose? Join a global industry leader where your work truly makes an impact.\nAt Tototheo Global, we take pride in being an equal opportunity employer, building an environment where everyone feels included, respected and supported to reach their full potential.\nOur culture is shaped by our core values - Grow, Excellence, Innovation andRespect - and reflected in how we collaborate and deliver for our clients worldwide.\nWe’re also a certified Great Place to Work, recognized for our commitment to continuous learning, teamwork and the wellbeing of our people.","description_format":"text","description_chars":5656,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Continuous learning","Health insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-15T05:03:13Z"}],"visa":[],"liveness":{"score":26,"band":"fade","label":"Fading","p_open":1,"p_active":0.584,"p_room":0.45,"age_days":35,"expected_fill_days":22,"reasons":["conf:4","win:tail"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/tototheo-it-support-infrastructure-engineer","json_url":"https://alion.io/job/tototheo-it-support-infrastructure-engineer.json","meta":{"generated_at":"2026-10-20T19:25:05Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22388,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4422712},"rest":"https://alion.io/mcp/rest/get_company?id=4422712"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftototheo-it-support-infrastructure-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftototheo-it-support-infrastructure-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftototheo-it-support-infrastructure-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/tototheo-it-support-infrastructure-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftototheo-it-support-infrastructure-engineer"}]}