{"id":2617409,"url":"https://alion.io/job/touch-support-customer-service-representative-touch-support-7","title":"Customer Service Representative - Touch Support","company":{"id":1950111,"name":"Touch Support","domain":"touchsupport.com","url":"https://alion.io/company/touchsupport","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"JazzHR","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US","MX"],"hiring_countries_total":2,"salary":null,"salary_estimate":{"min_usd":33000,"max_usd":64000,"period":"year","method":"global_role_seniority_cell","sample_n":1815},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-15T12:32:14Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-15T12:32:14Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Customer Service Representative\nRequired work experience: not required\nFull-time, remote work\nWho are we?\nTouch Support is a US-based company that works as a strategic partner to diverse technology firms and assists them with exceptional customer service. Our teams support a wide range of technologies, including Linux, Windows Servers, various Cloud platforms, and SaaS. Currently, we have over 350 employees worldwide and are rapidly expanding our Customer Service team to work with our clients.\nOur position is a completely work-from-home position, and we have long experience and success with training and onboarding new team members online.\nFor that reason, we are accepting applications from anywhere in Mexico!\nResponsibilities and goals you’ll own:\nRespond to and resolve customer questions through chat, email, and telephone calls quickly and effectively.\nAssist in onboarding, educating, and supporting our customers through their journey\nHelp and guide our customers with technical and billing-related questions.\nAct as a customer advocate by passing along unique questions and challenges that you see our customers are experiencing\nIncrease customer satisfaction and build loyalty by providing an outstanding, personal customer experience\nRequirements:\nExcellent communication skills in the English language, as our clients are primarily US-based\nPassion for working with people and helping them to get their stuff work\nStrong interest in developing a career in the IT field\nReadiness to learn at a fast pace\nSolution-oriented mindset and passion for resolving problems\nReadiness to lend a helping hand and pass on the knowledge as you grow with the company\n Ability to work in shifts (morning, afternoon, night shift). However, our schedules are quarterly-based - you wouldn’t be switching through different shifts each day but would keep a more stable schedule\nWhat do we offer?\nWork from home\nLearning from scratch\nEntry-level position starting at $660 USD gross\nThe promotional path is clearly defined, and you will know what’s required to achieve the next step in your career. If you are more interested in the IT Support position and would like to develop your career in the IT field, we are offering that as well!\nYou will be able to further your development with valuable certifications paid for by the company.\nA young and friendly international team! Even though we work from home, our team is firmly connected at any given moment to ensure everyone feels a part of the team.\n Please submit your application in English. Applications submitted in any other language will not be considered.","description_format":"text","description_chars":2611,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"},{"name":"Mexico","iso":"MX","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce","Cybersecurity","Information Technology"],"lifecycle":[{"event":"open","at":"2026-10-15T12:32:14Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":30,"reasons":["conf:2","win:early","comp:junior"],"computed_at":"2026-10-15T15:28:03Z"},"pay":null,"html_url":"https://alion.io/job/touch-support-customer-service-representative-touch-support-7","json_url":"https://alion.io/job/touch-support-customer-service-representative-touch-support-7.json","meta":{"generated_at":"2026-10-15T15:28:03Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":23664,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1950111},"rest":"https://alion.io/mcp/rest/get_company?id=1950111"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftouch-support-customer-service-representative-touch-support-7"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftouch-support-customer-service-representative-touch-support-7"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftouch-support-customer-service-representative-touch-support-7"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/touch-support-customer-service-representative-touch-support-7\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftouch-support-customer-service-representative-touch-support-7"}]}