{"id":1961237,"url":"https://alion.io/job/touchcare-billing-specialist","title":"Billing Specialist","company":{"id":687792,"name":"TouchCare","domain":"touchcare.com","url":"https://alion.io/company/touchcare","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":87,"open_postings":6,"ghost_share":0,"stale_share":0.333,"repost_share":0,"time_to_fill_p50_days":81,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Finance","role_family":"Finance","seniority":"middle","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Shrewsbury, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":60000,"max":70000,"currency":"USD","period":"year","gross":null,"usd_annual":70000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-07-09T14:04:10Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-11-02T09:26:39Z","board_verified":true,"closed_at":null,"days_open":115,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":115},"description":"About TouchCare\nTouchCare is redefining how employees experience healthcare. As a leading healthcare advocacy and navigation company, we combine innovative technology with personalized, white-glove support to help members confidently navigate every aspect of their healthcare journey. Whether finding the right provider, understanding benefits, resolving claims, or managing complex healthcare needs, our team is there every step of the way.\nHeadquartered in Stamford, Connecticut, with offices in Shrewsbury, New Jersey, TouchCare partners with employers nationwide to deliver a concierge healthcare benefit that simplifies healthcare, improves the employee experience, and drives better outcomes through expert guidance and compassionate service.\nAbout the Role\nTouchCare is seeking a knowledgeable, detail-oriented Billing Specialist who is passionate about solving complex healthcare billing challenges and advocating for members.\nAs part of our Member Services team, you'll investigate and resolve medical, dental, vision, and behavioral health billing and insurance claims issues. You'll work directly with members, healthcare providers, and insurance carriers to identify errors, clarify coverage, and help reduce unnecessary out-of-pocket costs.\nThis role combines analytical problem-solving, insurance expertise, and compassionate service. You'll navigate complex claims, interpret plan benefits, and advocate for fair, accurate billing outcomes.\nThis is more than processing claims. It's about helping people understand their healthcare costs, resolve frustrating billing issues, and feel confident navigating the healthcare system.\nWhat You'll Do\nBilling & Claims Resolution: Investigate and resolve complex medical, dental, vision, and behavioral health billing issues, including denied, incorrectly processed, or disputed claims.\n\nMember Advocacy: Serve as a trusted resource, helping members understand insurance coverage, Explanation of Benefits (EOBs), claims decisions, and financial responsibilities.\n\nClaims Investigation: Review billing records, plan documents, benefit interpretations, and claims adjudication guidelines to identify errors and coordinate corrections or resubmissions.\n\nCarrier & Provider Coordination: Work directly with insurance carriers, healthcare providers, and billing departments to resolve discrepancies and pursue appropriate outcomes.\n\nBenefits Expertise: Navigate commercial health plans and related benefits, including FSA, HRA, and HSA accounts.\n\nCase Management: Manage multiple cases and deadlines while maintaining accurate documentation and proactive member communication.\n\nTeam Collaboration: Support fellow Billing Specialists and Healthcare Assistants with complex cases, escalations, and claims-related questions.\n\nProcess Improvement: Identify recurring payer and provider issues, communicate trends to leadership, and recommend opportunities to improve resolution processes.\n\nWhat You Bring\nWe're looking for someone who enjoys investigating problems, understands health insurance, and genuinely wants to make healthcare easier for others.\n3-5 years of experience in medical billing, insurance claims, claims management, or healthcare revenue cycle operations.\n\nBachelor's degree or equivalent relevant experience.\n\nStrong understanding of health insurance benefits, claims processing, billing practices, and reimbursement.\n\nExperience interpreting EOBs, plan documents, and claims adjudication guidelines.\n\nMedical office, provider billing, or insurance carrier experience preferred.\n\nExcellent research, analytical, and problem-solving skills.\n\nStrong written and verbal communication skills with a service-first approach.\n\nExceptional organization, attention to detail, and ability to manage competing priorities.\n\nProficiency in Microsoft Office and comfort navigating multiple systems.\n\nAbility to work independently, collaborate across teams, and escalate complex issues appropriately.\n\nYou'll Thrive Here If You Are...\nInquisitive: You love investigating complex issues and finding answers.\n\nCompassionate: You understand that behind every claim is a person who needs help.\n\nDetail-Oriented: You catch discrepancies others might miss.\n\nResourceful: You know how to navigate challenges and advocate for solutions.\n\nPersistent: You follow through until issues are resolved.\n\nCollaborative: You enjoy sharing knowledge and supporting your teammates.\n\nAccountable: You take ownership of your cases and deliver exceptional service.\n\nWhat Success Looks Like\nAccurate, timely resolution of complex billing and claims issues.\n\nPositive member experiences built on trust, empathy, and clear communication.\n\nIdentification of billing errors and opportunities to reduce member healthcare costs.\n\nStrong collaboration with providers, carriers, and internal teams.\n\nConsistent case documentation, follow-through, and service quality.\n\nContributions to process improvements and team knowledge sharing.\n\nWhy TouchCare?\nAt TouchCare, we're making healthcare easier to navigate through personalized advocacy and exceptional member service.\nYou'll join a collaborative, growing team that values compassion, innovation, and continuous learning. We invest in our people and provide opportunities to grow professionally while making a meaningful impact in the lives of others.\nCompensation & Benefits\nBase Salary: $60,000-$70,000 annually, based on experience, skills, qualifications, and alignment with the role.\nBenefits Include:\nComprehensive medical, dental, and vision coverage\n\nPaid time off and company holidays\n\nParental leave and additional company-sponsored benefits\n\nOngoing training and professional development\n\nSupportive, collaborative team environment\n\nOpportunities for career growth\n\nLocation & Work Environment: Remote/hybrid position with a preference for candidates located within commuting distance of our Shrewsbury, NJ or Stamford, CT office. Availability for onsite collaboration, team meetings, and business needs is required.\nTouchCare is an Equal Opportunity Employer. We are committed to building a diverse and inclusive workplace and consider all qualified applicants without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other legally protected status.","description_format":"text","description_chars":6330,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Health insurance","Insurance coverage","Parental leave","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Care Coordination & Population Health"],"lifecycle":[{"event":"open","at":"2026-10-06T15:27:02Z"}],"visa":[],"liveness":{"score":28,"band":"fade","label":"Fading","p_open":1,"p_active":0.636,"p_room":0.44,"age_days":115,"expected_fill_days":81,"reasons":["conf:1","win:tail","crowd:"],"computed_at":"2026-11-02T06:13:15Z"},"pay":{"stated_usd_annual":70000,"is_top_pay":false},"html_url":"https://alion.io/job/touchcare-billing-specialist","json_url":"https://alion.io/job/touchcare-billing-specialist.json","meta":{"generated_at":"2026-11-02T09:32:11Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13359,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":687792},"rest":"https://alion.io/mcp/rest/get_company?id=687792"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftouchcare-billing-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftouchcare-billing-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftouchcare-billing-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/touchcare-billing-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftouchcare-billing-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1961237}},{"tool":"search_jobs","arguments":{"company":"touchcare.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1961237},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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