{"id":1416311,"url":"https://alion.io/job/touchcare-client-success-advocate","title":"Client Success Advocate","company":{"id":687792,"name":"TouchCare","domain":"touchcare.com","url":"https://alion.io/company/touchcare","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":75,"open_postings":5,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-02T05:45:00Z"}},"role":"Legal","role_family":"Legal","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Stamford, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":47000,"max_usd":113000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":432},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-28T19:00:29Z","employer_posted_date":"2026-09-28","last_verified_at":"2026-10-02T08:23:13Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"About TouchCare\nTouchCare is a healthcare concierge service dedicated to simplifying the complexities of health insurance and the healthcare system. By assigning each member a personal assistant, TouchCare helps resolve billing issues, coordinate with providers, and save individuals time and money. Committed to providing a healthier understanding of healthcare, TouchCare makes navigating healthcare more convenient and stress-free for its users.\nClient Success Advocate\nTouchCare\nPosition Summary\nThe Client Success Associate (CSA) plays a critical role in supporting TouchCare's employer clients and ensuring a seamless client experience throughout the customer lifecycle. This individual serves as a key operational partner to the Client Success team, helping coordinate client deliverables, manage reporting and administrative activities, support renewals and implementations, and drive overall client satisfaction.\nThe ideal candidate is highly organized, detail-oriented, proactive, and passionate about delivering exceptional service in a fast-paced healthcare environment.\nKey Responsibilities\nClient Support & Relationship Management\nSupport Client Success Managers in managing a portfolio of employer clients and broker partners.\nServe as a day-to-day point of contact for client requests, questions, and administrative needs.\nCoordinate client communications, follow-ups, and meeting logistics.\nEnsure timely resolution of client inquiries by collaborating with internal stakeholders.\nMaintain accurate client records and documentation.\nClient Operations & Administration\nPrepare client reports, presentations, meeting materials, and quarterly business reviews.\nTrack client deliverables, action items, and project timelines.\nAssist with implementation and onboarding activities for new clients.\nMonitor client engagement metrics and identify opportunities for increased utilization.\nSupport renewal processes and contract administration.\nCross-Functional Collaboration\nPartner closely with Client Success, Member Services, Sales, Product, Operations, and Marketing teams.\nCoordinate internal resources to ensure client commitments are met.\nEscalate client concerns appropriately and follow through to resolution.\nAssist in gathering client feedback and communicating insights internally.\nData & Reporting\nMaintain client data within CRM and internal systems.\nAnalyze utilization and engagement data to support client success strategies.\nGenerate routine reports and dashboards for internal and external stakeholders.\nEnsure accuracy and integrity of client information.\nContinuous Improvement\nIdentify opportunities to improve processes, workflows, and client experiences.\nAssist in documenting and maintaining standard operating procedures.\nContribute to initiatives that support client retention, satisfaction, and growth.\nQualifications\nRequired\nBachelor's degree or equivalent experience.\n1-3 years of experience in Client Success, Account Management, Customer Success, Healthcare Operations, Project Coordination, or a related field.\nStrong organizational and project management skills.\nExcellent written and verbal communication skills.\nProficiency with Microsoft Office Suite, particularly Excel and PowerPoint.\nAbility to manage multiple priorities in a fast-paced environment.\nExceptional attention to detail.\nPreferred\nExperience in healthcare, employee benefits, navigation, advocacy, or health-tech environments.\nExperience working with CRM systems (Salesforce preferred).\nFamiliarity with client reporting and data analysis.\nExperience supporting employer clients and broker relationships.\nSuccess Measures\nClient satisfaction and responsiveness.\nAccuracy and timeliness of client deliverables.\nEffective support of onboarding and renewal activities.\nStrong internal collaboration and follow-through.\nContribution to client retention and engagement goals.\nCore Competencies\nClient-centric mindset\nRelationship building\nCommunication skills\nOrganization and attention to detail\nProblem solving\nAccountability\nCollaboration\nAdaptability\nLocation: Stamford, CT Shrewsbury, NJ OR Remote (Hybrid/In-Office as required)\nReports To: CCO or Client Success Manager\nDepartment: Client Success","description_format":"text","description_chars":4209,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Health insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & Resorts","Luxury Travel","Human Resources"],"lifecycle":[{"event":"open","at":"2026-09-28T20:52:45Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":3,"expected_fill_days":30,"reasons":["conf:13","win:early","comp:junior"],"computed_at":"2026-10-02T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/touchcare-client-success-advocate","json_url":"https://alion.io/job/touchcare-client-success-advocate.json","meta":{"generated_at":"2026-10-03T02:02:07Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2126,"day_limit":5000,"remaining_today":2874,"minute_limit":60,"resets_at":"2026-10-04T00:00:00Z"}}}