{"id":876239,"url":"https://alion.io/job/touchcare-full-stack-ai-engineer-healthcare-navigation","title":"Full Stack AI Engineer (Healthcare Navigation)","company":{"id":687792,"name":"TouchCare","domain":"touchcare.com","url":"https://alion.io/company/touchcare","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":75,"open_postings":6,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-09-27T05:45:00Z"}},"role":"AI/ML","role_family":"AI/ML","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Stamford, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":150000,"max":180000,"currency":"USD","period":"year","gross":null,"usd_annual":180000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agentic Workflows","optional":false},{"name":"AI Agents","optional":false},{"name":"Claude","optional":false},{"name":"Cursor","optional":false},{"name":"HIPAA","optional":false},{"name":"Human-in-the-Loop","optional":false},{"name":"SOC 2","optional":false},{"name":"CI/CD","optional":true},{"name":"Confluence","optional":true},{"name":"ElevenLabs","optional":true},{"name":"GCP","optional":true},{"name":"GitLab","optional":true},{"name":"JavaScript","optional":true},{"name":"Jenkins","optional":true},{"name":"Jira","optional":true},{"name":"LangChain","optional":true},{"name":"LlamaIndex","optional":true},{"name":"LLM","optional":true},{"name":"PostgreSQL","optional":true},{"name":"Python","optional":true},{"name":"React.js","optional":true},{"name":"Sentry","optional":true},{"name":"TestRail","optional":true},{"name":"TypeScript","optional":true},{"name":"Voice Agents","optional":true}],"status":"live","first_seen_at":"2026-03-25T20:51:29Z","employer_posted_date":"2026-07-09","last_verified_at":"2026-09-28T03:22:52Z","board_verified":true,"closed_at":null,"days_open":186,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":185},"description":"Full Stack AI Engineer\nTouchCare | Stamford, CT\nAbout TouchCare\nEvery year, millions of Americans are overcharged, denied coverage they are entitled to, or simply give up on care they need because the system is too confusing to navigate. TouchCare exists to change that.\nFor over a decade, we’ve provided 1.4M+ members with a dedicated healthcare concierge - a real person backed by smart technology who resolves billing disputes, coordinates care, and fights on behalf of members when the system works against them. We’re profitable, we’re growing, and the problem we’re solving is only getting more urgent.\nThe Role\nThe Applied AI Engineer will be our first internal full stack engineer, with a clear focus on reinvigorating our tech stack. You will build and maintain TouchCare’s platforms, architecture, and systems in a HIPAA-regulated environment, working across the full stack to ship production-quality software that directly supports users and support team.\nYou’ll report directly to the COO and work closely with the team to build an infrastructure that supports AI-driven solutions. You’ll also partner with our global technology consultancy (8-9 engineers) who manage core infrastructure and compliance operations; your focus is what we build next on top of that foundation.\nThe Opportunity\nWe’re making a significant investment in AI - and we’re hiring our first internal AI engineer to implement it.\nYou’ll work directly with the COO on innovative approaches: to identify where AI can make our member and employer experience higher quality, more efficient and effective.\nThe foundation is already strong: over a million members, a decade of healthcare navigation and claims data, and operational depth that takes most startups years to develop. The opportunity is to rebuild core workflows around what AI actually makes possible and to do it with real users in production from day one.\nThis is a hands-on, production-focused role: you’ll design, ship, and maintain the tech stack used by members and care advocates every day, not hypothetical users.\nWhat You’ll Build\nAutonomous Healthcare Navigation AgentsDesign and ship agentic workflows that handle complex, multi-step healthcare processes, claim triage, benefits navigation, billing resolution with minimal human intervention. You’ll define the architecture, choose the tooling, and own these systems from prototype to production in a HIPAA-compliant environment.\n\nInternal Ticketing & Messaging PlatformBuild a purpose-built internal platform that gives our member services team a unified, intelligent workspace with routing, context surfacing, and asynchronous messaging designed for the way our team works. This includes integrating with healthcare and benefits systems, surfacing plan details and claims context, and ensuring auditability.\n\nAI Infrastructure & Evaluation ToolingDevelop the frameworks that keep AI systems reliable and safe in healthcare: human-in-the-loop escalation paths and observability tooling that gives you a clear picture of system performance in production. You’ll help define how we monitor PHI flows, safeguard member data, and continuously evaluate quality in a regulated setting.\n\nWhat You’ll Do\nOwn full-stack feature development end-to-end: architecture, design, implementation, deployment, and iteration.\nDesign and ship production AI agents and workflow automations that our member services and benefits advocacy teams depend on daily.\nCollaborate directly with the COO, operations, and member services teams to understand the healthcare and benefits workflows you’re improving (claims, coverage issues, billing disputes, provider coordination).\nBuild in a HIPAA-regulated environment.\nPartner with our external engineering team to maintain and improve existing systems, while helping migrate and streamline the tech stack over time.\nOur Stack\nLanguages & FrameworksPython · React · TypeScript · PostgreSQL\n\nInfrastructure & CI/CDGCP · GitLab · Jenkins\n\nObservability & QualitySentry · Gurock TestRail\n\n Project Management & CollaborationAtlassian (Jira · Confluence)\n\n AI & IntegrationsLLM orchestration frameworks (LangChain / LlamaIndex or equivalent) · ElevenLabs (voice agents) · RESTful APIs · HIPAA-compliant infrastructure\n\nYou’re a Strong Fit If You Have\n3-6 years of software engineering experience, with meaningful time spent building and maintaining production system\nFull-stack engineering capability, comfortable owning frontend and backend across the full development lifecycle.\nHands-on production experience, you’ve shipped systems real users depend on and iterated on them based on what you learned.\nExperience in a regulated environment, HIPAA, SOC 2, PCI, or equivalent\nBackground in healthcare tech, benefits advocacy, carrier systems, or claims data, or a strong interest and willingness to go deep on this domain.\nAn AI-native workflow, Cursor, Claude, GPT (or equivalents) are part of how you work every day, and you have developed opinions about when and how to use them effectively.\nComfort operating as an individual contributor with engineering lead responsibilities, making technical decisions, collaborating with external partners, and owning outcomes without layers of process.\nBonus Points For\nDirect experience with healthcare navigation, employer benefits, or advocacy products.\nStartup experience, or a track record of shipping quickly inside a larger org while maintaining quality and compliance.\nExperience modernizing or migrating legacy infrastructure in production.\nFamiliarity with asynchronous messaging platforms or customer service tooling (e.g., internal ticketing, contact centers, support platforms).\nWhat We Offer\nCompetitive base salary commensurate with experience\nOpportunity to build and shape company culture from day one\nDirect impact on improving financial wellness for thousands of employees\nFlexible and comprehensive benefits package\nWhy Join Us?\nImpactful Growth: Lead the technological expansion of specialized services that provide critical support to members during complex life events.\nCollaborative Environment: Work closely with a supportive team across Sales, Client Success, Product, and Marketing.\nStrategic Leadership: Shape the go-to-market strategy and future evolution of TouchCare’s specialized portfolio.\nCompensation: The salary range for this role is $150,000-$180,000, based on experience, skills, qualifications, and alignment with the scope of the role.\nBenefits: TouchCare offers a competitive benefits package, including medical, dental, vision, paid time off, parental leave, and other company-sponsored benefits.\nLocation & Work Environment: This role is based at our Stamford, CT headquarters and is expected to be onsite 5 days per week. \nTouchCare is an Equal Opportunity Employer. We are committed to building a diverse and inclusive workplace and consider all qualified applicants without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other legally protected status.","description_format":"text","description_chars":7062,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & Resorts","Luxury Travel","Human Resources"],"lifecycle":[{"event":"open","at":"2026-09-13T20:56:25Z"}],"liveness":{"score":6,"band":"cold","label":"Long shot","p_open":1,"p_active":0.202,"p_room":0.28,"age_days":185,"expected_fill_days":39,"reasons":["conf:0","win:tail","crowd:"],"computed_at":"2026-09-27T05:45:00Z"},"pay":{"stated_usd_annual":180000,"is_top_pay":false},"html_url":"https://alion.io/job/touchcare-full-stack-ai-engineer-healthcare-navigation","json_url":"https://alion.io/job/touchcare-full-stack-ai-engineer-healthcare-navigation.json","meta":{"generated_at":"2026-09-28T03:26:34Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2178,"day_limit":5000,"remaining_today":2822,"minute_limit":60,"resets_at":"2026-09-29T00:00:00Z"}}}