{"id":1123645,"url":"https://alion.io/job/touchcare-it-support-systems-administrator","title":"IT Support & Systems Administrator","company":{"id":687792,"name":"TouchCare","domain":"touchcare.com","url":"https://alion.io/company/touchcare","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":75,"open_postings":6,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-09-28T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Stamford, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":50000,"max_usd":106000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":223},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ElevenLabs","optional":false},{"name":"Gmail","optional":false},{"name":"Google Workspace","optional":false},{"name":"HIPAA","optional":false},{"name":"SOC 2","optional":false},{"name":"Wi-Fi","optional":false}],"status":"live","first_seen_at":"2026-09-22T18:01:20Z","employer_posted_date":"2026-09-22","last_verified_at":"2026-09-28T20:52:45Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"IT Support & Systems Administrator\nTouchCare | Stamford, CT\nFull-Time | Onsite\nThe Opportunity\nTouchCare is seeking a hands-on, AI-fluent IT Support & Systems Administrator to serve as the primary onsite technology resource at our Stamford, CT headquarters.\nThis person will own the day-to-day employee technology experience-from computer setup, equipment, and new-hire readiness to systems access, troubleshooting, security, and SaaS administration.\nWe are looking for someone who is highly responsive, organized, and comfortable being the person employees turn to when technology isn't working. Just as importantly, this person should be curious about AI, automation, and how emerging technology can make TouchCare more efficient as we grow.\nWhat You'll Own\nComputer Setup & Employee Technology\nOwn the setup, configuration, deployment, and ongoing support of employee computers\n\nPrepare laptops and equipment for all new hires before Day 1\n\nInstall and configure required applications, security tools, browsers, extensions, and company settings\n\nSet up monitors, docking stations, keyboards, headsets, and other peripherals\n\nConfigure Wi-Fi, printers, conference rooms, and other office technology\n\nTroubleshoot laptop, hardware, software, connectivity, audio/video, and peripheral issues\n\nManage computer replacements, repairs, upgrades, and refresh cycles\n\nEnsure devices meet company security requirements, including encryption, endpoint protection, updates, and required security controls\n\nMaintain accurate inventory of computers, equipment, serial numbers, assignments, and lifecycle status\n\nRecover, wipe, reconfigure, and redeploy equipment when employees leave the organization\n\nExpectation: Every employee should have a fully configured, secure, and working computer and technology setup from Day 1.\nSystems Administration & Access\nOwn and coordinate employee access across TouchCare's growing technology ecosystem, including:\nGoogle Workspace / Gmail\nAccounts\nEmail\nGroups\nPermissions\nAuthentication\nSecurity\nZendesk + Vitally\nUser Setup\nPermissions\nAccess\nTroubleshooting\nSalesforce + HubSpot\nUser Provisioning\nPermissions\nAuthentication\nLicense Management\nSupport\nElevenLabs + AI Tools\nAccounts\nAccess\nPermissions\nSecurity\nAdoption\nAdditional business, productivity, security, and SaaS platforms as TouchCare's technology stack evolves.\nResponsibilities include:\nCreate, modify, and deactivate employee system accounts\n\nManage permissions and role-based access\n\nOwn password, MFA, authentication, and access troubleshooting\n\nMaintain an accurate inventory of systems, users, licenses, and application ownership\n\nConduct regular user-access and permissions reviews\n\nCoordinate with functional system owners and vendors when more advanced support is required\n\nIdentify unused licenses, duplicate applications, and opportunities for system consolidation\n\nDevelop standardized processes for provisioning and deprovisioning access\n\nNew Hire Onboarding & Offboarding\nOwn the complete IT readiness process for employees joining or leaving TouchCare.\nFor every new hire:\nComputer → Equipment → Google Account → Email → Systems → Permissions → MFA → Day 1 Support\nPartner with Talent/People teams ahead of start dates\n\nPrepare and test all equipment before Day 1\n\nCreate Google Workspace credentials\n\nProvision appropriate business systems based on role\n\nConfigure MFA and security requirements\n\nProvide onsite Day 1 technology orientation and troubleshooting\n\nMaintain role-based onboarding checklists\n\nFor offboarding:\nImmediately deactivate accounts and system access\n\nRecover company equipment\n\nCoordinate password/access changes where necessary\n\nWipe and prepare computers for redeployment\n\nDocument completion of all access removal requirements\n\nOnsite IT Support\nServe as the go-to onsite IT resource for the Stamford office.\nProvide hands-on desk-side technical support\n\nTroubleshoot hardware, software, systems, connectivity, and access issues\n\nSupport conference rooms and meeting technology\n\nResolve issues directly whenever possible and manage vendor escalation when needed\n\nTrack recurring issues and identify permanent solutions\n\nCreate documentation and self-service resources for common employee questions\n\nAI Fluency & Automation\nAI fluency is an important competency for this role.\nConfidently use generative AI tools in day-to-day work\n\nUse AI to improve troubleshooting, documentation, knowledge management, and employee support\n\nIdentify repetitive IT processes that can be automated\n\nHelp employees safely adopt approved AI tools\n\nSupport access and permissions for AI-enabled platforms\n\nEvaluate emerging technology and potential business applications\n\nUnderstand responsible AI use, privacy, security, and appropriate handling of company and healthcare-related information\n\nWe don't expect an AI engineer. We do expect someone who actively uses AI and looks for opportunities to make IT operations smarter and more efficient.\nSecurity & Compliance\nSupport TouchCare's technology controls within a healthcare environment, including:\nHIPAA | SOC 2 | Vanta | Access Reviews | Device Compliance | Endpoint Security | SaaS Permissions | AI Governance | Audit Support\nMaintain secure device and access standards\n\nSupport Vanta administration and evidence collection\n\nAssist with SOC 2 controls and audit preparation\n\nConduct access reviews\n\nSupport vendor security processes\n\nMaintain IT policies and documentation\n\nPartner with internal and external security resources\n\nWhat We're Looking For\n3+ years of hands-on IT support, systems administration, desktop support, or similar experience\n\nStrong experience setting up, configuring, deploying, and troubleshooting employee computers\n\nExperience administering Google Workspace / Gmail\n\nExperience provisioning and deprovisioning users across SaaS applications\n\nExperience with identity and access management, permissions, MFA, and authentication\n\nFamiliarity with systems such as Zendesk, Salesforce, HubSpot, or similar business platforms\n\nStrong hardware, software, connectivity, and systems troubleshooting skills\n\nExperience with device management, security, encryption, and endpoint protection\n\nDemonstrated fluency using generative AI tools\n\nStrong understanding of IT asset and software-license management\n\nExcellent organization and documentation skills\n\nAbility to explain technology clearly to non-technical employees\n\nHighly responsive, service-oriented, and comfortable owning problems through resolution\n\nComfortable working independently in a growing environment\n\nNice to Have\nHealthcare or health technology experience\n\nFamiliarity with HIPAA, SOC 2, and Vanta\n\nExperience with Zendesk, Vitally, Salesforce, HubSpot, ElevenLabs, and AI-enabled tools\n\nDevice or endpoint-management platform experience\n\nExperience with workflow automation\n\nExperience working with managed IT or cybersecurity partners\n\nExperience helping a growing company build or formalize its internal IT function\n\nWhat Success Looks Like\nDay 1 Ready: Every new hire has a fully configured computer, equipment, email, systems access, permissions, and MFA.\nSystems Ready: Employees have the right access to the right systems-and access is removed immediately when no longer needed.\nOffice Ready: Technology, conference rooms, connectivity, and equipment work reliably.\nSecure: Devices, access, systems, and processes meet TouchCare's security and compliance requirements.\nResponsive: Employees have an onsite technology partner who can solve problems quickly.\nScalable: IT processes become increasingly standardized, automated, documented, and AI-enabled as TouchCare grows.\nLocation & Onsite Requirement\nThis is not a remote IT support position.\nCompensation: The salary range for this role is $60,000-$80,000, based on experience, skills, qualifications, and alignment with the scope of the role.\nBenefits: TouchCare offers a competitive benefits package, including medical, dental, vision, paid time off, parental leave, and other company-sponsored benefits.\nLocation & Work Environment: This role is based at our Stamford, CT headquarters and is expected to be onsite 5 days per week. \nTouchCare is an Equal Opportunity Employer. We are committed to building a diverse and inclusive workplace and consider all qualified applicants without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other legally protected status.","description_format":"text","description_chars":8477,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & Resorts","Luxury Travel","Human Resources"],"lifecycle":[{"event":"open","at":"2026-09-22T20:10:17Z"}],"liveness":{"score":84,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.841,"p_room":1,"age_days":5,"expected_fill_days":39,"reasons":["conf:2","win:early"],"computed_at":"2026-09-28T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/touchcare-it-support-systems-administrator","json_url":"https://alion.io/job/touchcare-it-support-systems-administrator.json","meta":{"generated_at":"2026-09-28T23:37:49Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"search","counted_by":"address","units_charged":0,"used_today":0,"day_limit":null,"remaining_today":null,"minute_limit":null,"resets_at":"2026-09-29T00:00:00Z"}}}