{"id":2180596,"url":"https://alion.io/job/touchstone-investments-systemsconsole-technician-2nd-shift","title":"Systems/Console Technician (2nd Shift)","company":{"id":708182,"name":"Touchstone Investments","domain":"touchstoneinvestments.com","url":"https://alion.io/company/touchstone-investments","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cincinnati, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":32000,"max_usd":72000,"period":"year","method":"role_country_seniority_unknown","sample_n":18483},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-09T14:53:59Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-21T19:57:32Z","board_verified":true,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":12},"description":"Overview\nServes as the primary contact point for Information Services associates specific to operations tasks for both development and production systems. Operates, monitors, executes, makes modifications and schedules online and batch processes on both Mainframe and open systems platforms, meeting production and test schedules for Western & Southern Financial Group systems. Analyzes, corrects and documents production processing, ensuring quality standards are met, and contacting appropriate support resources as needed. Updates daily logs with site-specific information. Grants security access to recover systems when malfunctions occur. Directs Input/Output (I/O) area team in disposition and/or recovery of printed reports. Recommends solutions to work-related problems and helps resolve problems with other areas. Participates in Companywide business continuity/disaster recovery work; performing backup activities, testing, documentation, and recovery. Works with minimal supervision and is responsible for making an established range of decisions. Participates in cross-functional projects as scheduled. Keeps supervisor apprised of statuses and escalates when necessary, following established procedures.Responsibilities\nWhat you will do:\nOperates, monitors, executes and schedules online and batch processes, meeting pre-arranged processing schedules.\nEnsures all problems, either hardware or software, are addressed and corrected appropriately and within a reasonable timeframe. Performs corrective procedures on both mainframe and open system processes utilizing program run instructions, contacting on-call resources, and following escalation procedures, when necessary.\nCommunicates and documents problem situations to supervisor and other W&SFG associates as needed.\nReviews and updates production Job Control Language (JCL) in support of troubleshooting and incident response.\nProvides guidance and support to the I/O area team on printer utilization and meeting processing schedules.\nMaintains confidentiality and security of production systems.\nTrains new associates on operations tasks.\nMaintains up-to-date knowledge of all systems and hardware, as it relates to Computer Center operations.\nAssumes responsibility for shift operations in the absence of supervisor.\nEnsures proper turnover is communicated to the successive shift.\nPerforms other duties as assigned.\nComplies with all policies and standards.\nQualifications\nHigh School Diploma Or GED. - Required\nDemonstrated experience working in a large-scale Mainframe and/or Open Systems environment. Possesses working knowledge of operating systems, hardware devices, utility programs scheduling and batch processing. - Required\nDemonstrated experience working effectively within a team. Provides examples of collaborating with co-workers in difficult situations. - Required\nProven experience adapting and demonstrating flexibility associated with changes to the operating environment. - Required\nProven strong analytical skills, including demonstrated experience identifying and quantifying problems, and providing effective resolutions. Must cite examples of good decision-making skills when dealing with multiple alternatives. Frequently defines problems, collects or interprets data, establishes facts and draws valid conclusions. - \nProvides examples of working under multiple deadlines and minimal supervision. Must cite examples of successfully organizing and effectively completing projects where given little or no direction. - \nPossesses and displays excellent verbal and written communication skills; will occasionally express, exchange and convey information to internal and external customers in a clear, focused and concise manner. - \nContinually reads a variety of correspondence, reports and forms; occasionally prepares correspondence, reports and forms using a prescribed format and conforms to proper rules of punctuation, grammar, diction and style. - \nDemonstrated ability to effectively interact and communicate with all levels of staff and management. Must cite examples from work experience. - \nProvides examples from work experience of maintaining a high degree of accuracy associated with high volumes of work and/or multiple duties. Provides examples of consistently meeting productivity and quality goals from work experience. - \nContinually performs an activity such as: preparing and analyzing data and figures; transcribing; viewing a - \ncomputer terminal; extensive reading. Visual acuity is required to determine accuracy, neatness and thoroughness of work assigned. Ability to frequently make repetitive motions of the wrists, hands and/or fingers. - \nWorking knowledge of word processing and spreadsheet applications. - \nWorking knowledge of IBM Mainframe software and related tools (JES3, MVS, JCL, VM/CMS/XEDIT, ChangeMan, etc.). - \nWorking knowledge of Workload Automation Tools (Windows Scheduler and CA ESP). - \nWorking knowledge of computer hardware, virtual tape drives and servers. - \nWork Setting/Position Demands:\nWorks in an office setting and remains in a stationary position for long periods of time while working at a desk, on a computer or with other standard office equipment, or while in meetings. \nRequires the ability to verbally communicate and exchange accurate information to customers and associates on a regular basis. \nRequires visual acuity to read and interpret a variety of correspondence, procedures, reports and forms via paper and electronic documents, visual inspection involving small defects; small parts, and/or operation of machinery (including inspection); using measurement devices continuously. Visual acuity is required to determine accuracy, neatness, and thoroughness of work assigned. \nRequires the ability to prepare written correspondence, reports and forms using prescribed formats and conforming to rules of punctuation, grammar, diction, and style on a regular basis. \nRequires the ability to apply principles of logical thinking to define problems, collect data, establish facts, and draw valid conclusions \nPerforms substantial movement of wrists, hands, and fingers for continuous computer work. \nExtended hours required during peak workloads or special projects/events. \nTravel Requirements:\nNone","description_format":"text","description_chars":6259,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Asset Management & Funds"],"lifecycle":[{"event":"open","at":"2026-10-09T14:53:59Z"}],"visa":[],"liveness":{"score":46,"band":"ok","label":"Likely open","p_open":1,"p_active":0.618,"p_room":0.75,"age_days":11,"expected_fill_days":12,"reasons":["conf:0","velocity","win:late"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/touchstone-investments-systemsconsole-technician-2nd-shift","json_url":"https://alion.io/job/touchstone-investments-systemsconsole-technician-2nd-shift.json","meta":{"generated_at":"2026-10-21T22:15:40Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":31646,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":708182},"rest":"https://alion.io/mcp/rest/get_company?id=708182"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftouchstone-investments-systemsconsole-technician-2nd-shift"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftouchstone-investments-systemsconsole-technician-2nd-shift"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftouchstone-investments-systemsconsole-technician-2nd-shift"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/touchstone-investments-systemsconsole-technician-2nd-shift\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftouchstone-investments-systemsconsole-technician-2nd-shift"}]}