{"id":3343010,"url":"https://alion.io/job/touchstone-medical-imaging-supervisor-patient-access","title":"Supervisor, Patient Access","company":{"id":2324902,"name":"Touchstone Medical Imaging","domain":"touchstoneimaging.com","url":"https://alion.io/company/touchstoneimaging","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"middle","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dallas, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":68000,"max_usd":124000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":4330},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-27T04:00:00Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-10-31T19:32:06Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"The Centralized Patient Access Supervisor is responsible for supervising and mentoring the Patient Access Representatives and Team Leads. This position is critical to Lumexa Imaging; the PACE Supervisor ensures the representatives provide efficient, empathetic and excellent service and adhere to defined policies and procedures which impacts customer retention and the profitability of the organization. Measures and provides appropriate performance feedback to assigned representatives and Team Leads.\nThis is a remote role in Dallas, TX. Will need to train onsite for the first 2 weeks.\n\nOperations\nUtilizes all policies and processes with 100% compliance\nProvides floor and supervisor queue support\nAccountable for representative’s performance, affecting overall Centralized Patient Services Performance, Department KPIs and organizational objectives\nOversight of productivity of individual representatives\nOversight of quality performance of individual representatives in partnership with QA team\nSupervises and coaches’ representatives on Lumexa Imaging processes, guidelines and metrics\n\nResponsible for the development of representatives through effective hiring, coaching, mentoring and performance feedback\nFunctions as the point of contact to answer questions and provide support to representatives, guides representatives to use available resources\nMakes recommendations for continuous improvement based on proactive and reactive business needs, focusing on improved communication, customer and representative satisfaction\nMonitors the queue and tier escalation process and takes calls as needed to ensure calls get answered in a timely manner\nHandles escalated calls from patients or referring physicians focusing on service recovery and provides adequate coaching to the representatives\nAdministers accurate and timely payroll functions\nResponsible for compiling and analyzing pertinent reports and discussion logs in a timely manner\nManages phone queues and representatives to meet optimal customer experience and KPI measures\nPerform other duties and responsibilities, as assigned.\n\nService\nExceeds customer service standards\nMaintains patient confidentiality 100% of the time\nMaintains productivity; ensures minimal downtime\n\nTeam Focus\nEnsures adherence to PACE policies and procedures\nForms strong working relationships within the team and treats each other with respect\nDevelops healthy working relationships, forming a partnership with other groups within the PACE or external functional departments\nInteracts with other departments to ensure an efficient and service-oriented operation\nParticipates in interviews to select the most qualified candidates for the PACE positions\nAddresses any representative issues, documents, delivers corrective action and monitors behavior\nCoaches on strengths, areas of opportunity and provides coaching regarding performance metrics and quality\nConducts team meetings with assigned representatives\nConducts one on one meetings with assigned representatives to review overall performance, documents discussions and actions taken\nMinimum Qualifications:\n\nEducation/Licensing/Certification: \nHigh school diploma or equivalent medical scheduling or customer service experience\nAssociate/bachelor’s degree preferred or equivalent combination of experience and education\n\nExperience (years and type): \nMinimum 3-5 years call center experience preferred\nMinimum 3-5 years of call center supervisor experience preferred\nBilingual preferred\n\nKnowledge and Skills: \nDemonstrated organizational skills\nExcellent verbal and telecommunication skills to communicate with patients, referral sources and staff\nAbility to work in fast-paced, high productivity environment\nAbility to document accurately and concisely\nAbility to maintain patient confidentiality\nThe ability to interact with staff at all levels in a fast-paced environment, typically under pressure, while remaining flexible yet focused\nThe ability to communicate professionally through verbal and written communications to include personal branding\nDemonstrated high level of confidentiality and professionalism\nDemonstrated outstanding service skills with both internal and external customers\nThe ability to effectively coach, mentor and motivate representatives\nThe ability to operate in an organized manner and demonstrate superior time management\nThe ability to manage multiple projects; able to multitask\nExhibits sound judgment\nContact center software application knowledge and workforce management preferred","description_format":"text","description_chars":4520,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Care","Radiology & Imaging Centers"],"lifecycle":[{"event":"open","at":"2026-10-27T16:13:26Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":4,"expected_fill_days":34,"reasons":["conf:1","win:early"],"computed_at":"2026-10-31T05:58:55Z"},"pay":null,"html_url":"https://alion.io/job/touchstone-medical-imaging-supervisor-patient-access","json_url":"https://alion.io/job/touchstone-medical-imaging-supervisor-patient-access.json","meta":{"generated_at":"2026-10-31T22:23:15Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":35016,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2324902},"rest":"https://alion.io/mcp/rest/get_company?id=2324902"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftouchstone-medical-imaging-supervisor-patient-access"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftouchstone-medical-imaging-supervisor-patient-access"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftouchstone-medical-imaging-supervisor-patient-access"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/touchstone-medical-imaging-supervisor-patient-access\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftouchstone-medical-imaging-supervisor-patient-access"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3343010}},{"tool":"search_jobs","arguments":{"company":"touchstoneimaging.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3343010},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}