{"id":2358975,"url":"https://alion.io/job/touraxis-b2c-sales-operations-agent","title":"B2C Sales & Operations Agent","company":{"id":4422313,"name":"Touraxis","domain":"touraxis.com","url":"https://alion.io/company/touraxis","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":null},"role":"Sales","role_family":"Sales","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cape Town, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":17000,"max_usd":33000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":30},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"WhatsApp","optional":false}],"status":"live","first_seen_at":"2026-09-11T00:00:00Z","employer_posted_date":"2026-09-11","last_verified_at":"2026-10-19T20:25:43Z","board_verified":true,"closed_at":null,"days_open":38,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":38},"description":"B2C Sales & Operations Agent\nExpat Explore - South Africa Outbound Sales Department\nDepartment\nSouth Africa Outbound Sales (New Department)\nReports to\nGM / Country Manager, Southern Africa\nLocation\nSouth Africa (specify office / hybrid / remote as applicable)\nEmployment type\nFull-time, permanent\nAbout the role\nTravel Chasers (previously known as Expat Explore) is launching a brand new outbound sales department dedicated to the South African source market - our first ever dedicated push to grow South African travellers on our European (& other) scheduled group tours. This is a founding-team opportunity: you won't be stepping into an established department with fixed processes, you'll be helping build one from the ground up, testing new ideas, and shaping how this side of the business runs. If you enjoy the energy of a start-up-style project inside an established, respected travel brand - where your input directly shapes strategy, not just execution - this is that opportunity.\nThis is a hybrid, hands-on role at the centre of a new initiative: for the first time, we're experimenting with offering South African customers packaged extras - international flights, visa guidance, pre/post-tour nights, extensions, and transfers - together with seats on our scheduled group tours. You'll be one of the first people our SA customers speak to, handling enquiries across email, phone, WhatsApp, and live chat, and you'll play a direct role in quoting and booking flights and package components. Because this is new territory for the business, you'll help figure out, in real time, what works - the processes, the customer conversations, the upsell approach - rather than following an existing playbook.\nWhat you'll do\nRespond to incoming customer enquiries across email, phone, WhatsApp, and live chat from the new South African localised website.\nIdentify enquiries that require flights, visas, or package add-ons, and manage the customisation process based on each customer's dates, departure city, budget, and preferences.\nQuote, hold & confirm / cancel international flights accurately & within tight turnaround windows\nConfidently upsell relevant package components - pre/post-tour nights, extensions, and transfers - as a natural part of customer conversations, not a hard sell.\nProcess & track customer payments and documentation accurately and in line with airline and internal deadlines.\nProvide general customer service and administrative support across the sales and booking process.\nFeed front-line insights back to the team on what's working, what customers are asking for, and where processes need refining - directly shaping how this new offering evolves.\nWhat we're looking for\nExperience in travel sales, flight bookings/ticketing, or a similar FIT/travel consultant role - minimum 3 years.\nComfortable working across multiple communication channels, switching between sales and service conversations, and managing travel operations / booking components.\nHigh attention to detail - especially around passport, personal information, and booking accuracy.\nAble to work efficiently under time pressure, particularly around flight quote validity windows.\nA natural, consultative approach to upselling - genuinely helping customers build the trip that suits them, while also understanding the commercial importance of add-ons & upsells.\nComfortable with ambiguity and change - processes & resources may be tested and refined as the department learns what works & what is needed.\nWhy this role\nGet in on the ground floor of a brand new product offering for Travel Chasers’ South African customers - you'll help define how it's sold and delivered.\nVariety built into the role: sales, customer service, admin, and operations, all in one seat.\nReal, visible impact - your day-to-day decisions and feedback will directly shape a department that's still being built.\nJoin an established, respected international tour operator group with offices in London & Cape Town, over 21 yrs of experience, and approx. 200 staff, while getting the energy, pace, and experimentation of a start-up-style project.","description_format":"text","description_chars":4111,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-12T15:27:57Z"}],"visa":[],"liveness":{"score":28,"band":"fade","label":"Fading","p_open":1,"p_active":0.618,"p_room":0.45,"age_days":38,"expected_fill_days":22,"reasons":["conf:3","wave","win:tail"],"computed_at":"2026-10-19T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/touraxis-b2c-sales-operations-agent","json_url":"https://alion.io/job/touraxis-b2c-sales-operations-agent.json","meta":{"generated_at":"2026-10-19T21:53:03Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":877,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4422313},"rest":"https://alion.io/mcp/rest/get_company?id=4422313"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftouraxis-b2c-sales-operations-agent"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftouraxis-b2c-sales-operations-agent"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftouraxis-b2c-sales-operations-agent"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/touraxis-b2c-sales-operations-agent\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftouraxis-b2c-sales-operations-agent"}]}