{"id":3102959,"url":"https://alion.io/job/touro-university-it-support-technician-2","title":"IT Support Technician","company":{"id":1836495,"name":"Touro University","domain":"touro.edu","url":"https://alion.io/company/touro","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Central Islip, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":51000,"max_usd":130000,"period":"year","method":"role_country_seniority_unknown","sample_n":2276},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false},{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2026-10-22T18:00:29Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-11-02T03:06:05Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":10},"description":"Overview\nIITS support technicians provide both on-premises and remote support for instructional technologies, as well as computer labs, libraries, classrooms, and offices.\nResponsibilities\nProvides technical support to students, faculty, and staff for computer hardware, software, networking, classroom technology, and AV systems.\nSupports the operation, maintenance, setup, and troubleshooting of AV equipment in classrooms, meeting rooms, event spaces, and other shared technology areas.\nPrepares, supports, records, edits, and posts events as needed, ensuring that audio, video, presentation, and conferencing systems are properly configured and functioning.\nAssist students, faculty, staff, and presenters with the use of classroom, hybrid learning, meeting, and event technology.\nUtilizes ServiceNow to log, monitor, update, and track customer requests, incidents, and assigned work.\nMaintains inventory records for computer lab hardware, classroom technology, AV equipment, software, and related supplies.\nParticipates in local and university-wide IITS projects in coordination with Network, Network Security, Server, AV, and other technology teams.\nAssists with user training for computer labs, classroom technology, productivity software, AV systems, and supported platforms.\nParticipates in the maintenance of access control and identification systems, including Genea access control and user ID cards.\nSupports high-stakes examination periods, including exam recording, assisting with ExamSoft and LockDown Browser, and providing technical support at the start and conclusion of exams.\nMaintains a professional technology environment and follows university computing policies, procedures, and support standards.\nPrepares and submits monthly status reports as required.\nPerforms IITS projects and other duties as assigned by the supervisor.\nQualifications\nEducation/Experience\nAssociate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or an equivalent related education and experience.\nKnowledge/Skills/Abilities\nProficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, Outlook, and computer applications used in most levels of instruction.\nCertifications/Licensures\nPossession of foundational IT certifications, such as CompTIA A+, Network+, or equivalent, with additional certifications in Microsoft technologies, networking, or endpoint management preferred.\nTravel\nTravel to Other Touro NY campuses as needed.\nWorking Conditions\nExtensive use of computers.\nExtensive time sitting and standing.\nAble to lift up to 10 lbs.\nMaximum Salary\nUSD $51,000.00/Yr.Minimum Salary\nUSD $40,800.00/Yr.","description_format":"text","description_chars":2657,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Higher Education"],"lifecycle":[{"event":"open","at":"2026-10-22T18:00:29Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 9 · green card filings: 2","filings_12m":9,"filings_prev_12m":10,"green_card_filings_12m":2,"median_offered_wage_usd":66591,"route":null,"cap_exempt":true,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green 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