{"id":2463759,"url":"https://alion.io/job/touro-university-it-support-technician","title":"IT Support Technician","company":{"id":1836495,"name":"Touro University","domain":"touro.edu","url":"https://alion.io/company/touro","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kew Gardens, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":47000,"max_usd":92000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":552},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":false},{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2026-10-13T17:57:25Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-21T19:58:16Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"Overview\nIITS Support Technicians provide both on-premises and remote technical support to faculty and staff for instructional technologies, computer labs, libraries, classrooms, offices, and other University technology resources.\nResponsibilities\nResponsibilities include, but are not limited to:\nProvides technical support to students, faculty, and staff for computer hardware, software, networking, classroom technology, and AV systems.\nSupports the operation, maintenance, setup, and troubleshooting of AV equipment in classrooms, meeting rooms, event spaces, and other shared technology areas.\nInstalls, mounts, hangs, removes, maintains, troubleshoots, and services IT, classroom, audiovisual, networking, and related technology equipment, including equipment located on walls, ceilings, or other elevated locations.\nUses ladders and step ladders as necessary to install, access, inspect, maintain, troubleshoot, and service technology equipment and cabling.\nPrepares, supports, records, edits, and posts events as needed, ensuring that audio, video, presentation, and conferencing systems are properly configured and functioning.\nAssists students, faculty, staff, and presenters with the use of classroom, hybrid learning, meeting, and event technology.\nUtilizes ServiceNow to log, monitor, update, and track customer requests, incidents, and assigned work.\nMaintains inventory records for computer lab hardware, classroom technology, AV equipment, software, and related supplies.\nParticipates in local and university-wide IITS projects in coordination with Network, Network Security, Server, AV, and other technology teams.\nQualifications\nEducation/Experience\nBachelor's degree in Information Technology, Computer Science, or a related field; or at least two years of related education and experience.\nKnowledge/Skills/Abilities\nProficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, Outlook and computer applications used in most levels of instruction.\nStrong customer service orientation and communication skills with the ability to support non-technical users.\nStrong troubleshooting and problem-solving skills\nAbility to prioritize tasks and collaborate effectively across teams.\nTravel\nTravel to other Touro NY campuses as needed.\nWorking Conditions\nExtensive use of computers.\nExtensive time sitting and standing.\nRegular physical activity associated with installing, maintaining, and servicing technology equipment, including climbing and working from ladders and step ladders, working at elevated heights, reaching overhead, and accessing equipment mounted on walls or ceilings, in accordance with applicable safety procedures.\nAble to lift up to 20 lbs.\nMaximum Salary\nUSD $50,000.00/Yr.Minimum Salary\nUSD $40,000.00/Yr.","description_format":"text","description_chars":2752,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Higher Education"],"lifecycle":[{"event":"open","at":"2026-10-13T17:57:25Z"}],"visa":[],"liveness":{"score":64,"band":"ok","label":"Likely open","p_open":1,"p_active":0.715,"p_room":0.9,"age_days":7,"expected_fill_days":11,"reasons":["conf:0","velocity","win:mid","comp:junior"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/touro-university-it-support-technician","json_url":"https://alion.io/job/touro-university-it-support-technician.json","meta":{"generated_at":"2026-10-21T20:48:46Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":29637,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1836495},"rest":"https://alion.io/mcp/rest/get_company?id=1836495"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftouro-university-it-support-technician"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftouro-university-it-support-technician"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftouro-university-it-support-technician"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/touro-university-it-support-technician\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftouro-university-it-support-technician"}]}