{"id":4035355,"url":"https://alion.io/job/tous-les-jours-operations-associate","title":"Operations Associate","company":{"id":1829951,"name":"TOUS les JOURS","domain":"tljus.com","url":"https://alion.io/company/tljus","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":{"grade":"B","score":75,"open_postings":9,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Operations","role_family":"Operations","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Fort Lee, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":24,"max":30,"currency":"USD","period":"hour","gross":null,"usd_annual":60000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":true}],"status":"live","first_seen_at":"2026-11-10T20:01:40Z","employer_posted_date":"2026-11-10","last_verified_at":"2026-11-13T04:19:13Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"JOB TITLE:\nOps Associate\nREPORTS TO:\nRegional Manager, Sr. Regional Manager\nJob Type\nFull Time Employee\nDEPARTMENT:\nEast Operations\nLOCATION:\nFort Lee, NJ\nSUMMARY\n The Ops Associate represents the TOUS les JOURS brand to both franchisees and customers. This role serves as the primary point of contact between franchisees and the company, building and maintaining strong relationships. In particular, through training and setup support for new stores, this role helps franchisees open successfully and stabilize quickly. The NSO Coordinator also identifies strategic stores and enhances operational capabilities through remediation activities.\nJOB DUTIES\n(Include, but are not limited to the following)\n1.New Store Opening (NSO) Support\nSupport all operational tasks required for opening a new store.\nUnder the supervision of the Senior Franchise Business Consultant, understand and assist with all processes involved in new store openings.\nCommunicate with franchisees in advance according to the NSO process and follow up based on the established timeline.\nAfter a store opens, monitor performance to ensure stable operations and, if necessary, communicate directly with franchisees under the Senior Franchise Business Consultant's guidance.\nDevelop and continuously update NSO processes to optimize new store openings.\n2.Operational Support for Existing Stores\nSupport overall operational needs by conducting accompanied store visits with the Senior Franchise Business Consultant.\nInspect name tag compliance, promotional material placement, product quality, displays, packaging, and menu board conditions, and conduct on-site training if improvement is needed.\nSupport various collection and administrative procedures for existing stores.\nIn collaboration with the Regional Manager, identify stores that require operational improvement and provide solutions through sales analysis and store environment reviews. During this process, seek guidance from the Senior Franchise Business Consultant (Sr.FBC) as needed.\n3.Risk Management\nProvide guidance on completing QSC reports to help franchisees assess and improve store conditions.\nWhen customer complaints or issues arise, train franchisees on appropriate response methods and handle escalations. Guidance from the Senior Franchise Business Consultant (Sr.FBC) or Regional Manager may be provided when necessary.\n4.Communication\nServe as the communication channel between franchise locations and the company, delivering consistent and comprehensive information regarding marketing, new products, and company policies.\nCommunicate actively with internal departments (Marketing, SCM, Interior Design, Store Development, etc.) to understand internal processes and effectively relay information to franchisees.\n5.QUALIFICATIONS\nEducation: High School Diploma or GED required. An associate's Degree or relevant training in Hospitality or Business is preferred.\nExperience: Prior experience (1+ years) in the food service, quick service restaurant (QSR), or multi-unit retail industry is highly preferred. Relevant leadership experience, such as a shift leader or supervisory role, is a plus.\nSkills: Proficiency in basic computer skills (MS Office, Email). Strong verbal and written communication and interpersonal skills. Proven ability to learn new operational standards quickly and train others effectively.\nOther: Valid driver's license and reliable transportation required. Willingness to travel regionally for New Store Openings (NSOs) and store visits (Up to75% travel).","description_format":"text","description_chars":3526,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Food & Beverages","Bakery & Pastry"],"lifecycle":[{"event":"open","at":"2026-11-10T20:01:40Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":20,"reasons":["conf:2","win:early","comp:junior"],"computed_at":"2026-11-12T10:38:37Z"},"pay":{"stated_usd_annual":60000,"is_top_pay":false},"html_url":"https://alion.io/job/tous-les-jours-operations-associate","json_url":"https://alion.io/job/tous-les-jours-operations-associate.json","meta":{"generated_at":"2026-11-13T05:55:47Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12503,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1829951},"rest":"https://alion.io/mcp/rest/get_company?id=1829951"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftous-les-jours-operations-associate"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftous-les-jours-operations-associate"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftous-les-jours-operations-associate"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/tous-les-jours-operations-associate\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftous-les-jours-operations-associate"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4035355}},{"tool":"search_jobs","arguments":{"company":"tljus.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4035355},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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