{"id":1395376,"url":"https://alion.io/job/tous-les-jours-sr-ops-associate","title":"Sr. Ops Associate","company":{"id":1829951,"name":"TOUS les JOURS","domain":"tljus.com","url":"https://alion.io/company/tljus","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":{"grade":"B","score":75,"open_postings":5,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Operations","role_family":"Operations","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Buena Park, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":55000,"max":78000,"currency":"USD","period":"year","gross":null,"usd_annual":78000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":true}],"status":"live","first_seen_at":"2026-08-03T17:19:00Z","employer_posted_date":"2026-08-03","last_verified_at":"2026-10-15T10:35:20Z","board_verified":true,"closed_at":null,"days_open":72,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":72},"description":"JOB TITLE: Sr. Ops Associate\nREPORTS TO: Regional Manager, Sr. Regional Manager\nDEPARTMENT: Operations Team\nLOCATION: Buena Park, CA\nSUMMARY\nThe NSO / Operations Associate - G3 represents the TOUS les JOURS brand to franchisees and customers by supporting successful New Store Openings and operational stabilization in the field.\nThis role serves as the primary on-site execution leadfor NSO activities under the direction of the Franchise Business Consultant (FBC), Sr. FBC, or Regional Manager. While the FBC maintains overall ownership and final direction for the opening, the Sr. Ops Associate is responsible for coordinating day-to-day execution, supporting store readiness, leading on-site training execution, identifying operational gaps, and ensuring tasks are completed according to company standards.\nDepending on business needs, this role may also be assigned to support and manage a small number of existing franchise locations.\nJOB DUTIES\n(Include, but are not limited to the following)\n1.New Store Opening (NSO) On-Site Execution Leadership\nLead on-site execution of NSO activities under the direction of the FBC, Sr. FBC, or Regional Manager.\nCoordinate day-to-day setup, training, product preparation, equipment readiness, and operational execution during the opening process.\nServe as the primary execution lead on-site while supporting the overall direction set by the FBC.\nEnsure NSO checklists, timelines, and required opening tasks are completed according to company standards.\nIdentify operational gaps during setup, opening and escalatekey decisions to the FBC when necessary.\nSupport store readiness across all operational areas, including BOH, FOH, storage, product display, and customer service flow.\n2. Training & Opening Support\nLead execution of standardized training for new store staff under FBC guidance.\nCoach franchisees and store employees on basic operating procedures, product handling, customer service flow, and brand standards.\nProvide hands-on support during opening days to help stabilize operations.\nMonitor execution quality during the opening phase and provide immediate feedback to store teams.\nSupport transition from opening setup to daily store operations.\n3. Post-Opening Stabilization\nMonitor early-stage store operations after opening and identify areas requiring follow-up.\nTrack initial operational performance, product execution, and store readiness issues.\nProvide follow-up support to franchisees based on guidance from the FBC or Regional Manager.\nAssist with early sales and operational observations to help identify improvement opportunities.\nEnsure unresolved opening issues are reported and followed up until completion.\n4.Existing Store Operational Support\nDepending on business needs, support and manage a small number of existing franchise locations.\nConduct store visits to review operational execution, product quality, display, cleanliness, and brand standard compliance.\nIdentify operational improvement opportunities and support corrective action execution.\nProvide direct coaching to franchisees and store teams within assigned scope.\nReport store performance, operational concerns, and follow-up progress to the FBC, Sr. FBC, or Regional Manager.\n5. Risk Management & Issue Escalation\nIdentify store-level operational risks during NSO or existing store support.\nAddress routine operational issues on-site within assigned authority.\nEscalate significant issues, policy concerns, or business-impacting decisions to the FBC, Sr. FBC, or Regional Manager.\nSupport QSC improvement activities and follow up on assigned corrective actions.\nCoordinate with internal departments as directed to resolve operational issues.\n6. Communication & Coordination\n\nServe as the on-site communication lead for assigned NSO execution tasks.\n\nCoordinate with franchisees, store teams, and internal departments to support opening readiness.\n\nProvide clear updates to the FBC, Sr. FBC, or Regional Manager on progress, issues, and action items.\n\n Ensure communication is consistent, timely, and aligned with company standards.\nQUALIFICATIONS\nEducation: High School Diploma or GED required. An associate’sdegreeor relevant training in Hospitality or Business is preferred.\nExperience: Prior experience (2+ years) in the food service, quick service restaurant (QSR), or multi-unit retail industry is highly preferred. Relevant leadership experience, such as a shift leader or supervisory role, is a plus.\nSkills: Proficiency in basic computer skills (MS Office, Email). Strong verbal and written communication and interpersonal skills. Proven ability to learn new operational standards quickly and train others effectively.\nOther: Valid driver's license and reliable transportation required. Willingness to travel regionally for New Store Openings (NSOs) and store visits (Up to75% travel).","description_format":"text","description_chars":4836,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Food & Beverages","Bakery & Pastry"],"lifecycle":[{"event":"open","at":"2026-09-28T13:11:39Z"}],"visa":[],"liveness":{"score":11,"band":"cold","label":"Long shot","p_open":1,"p_active":0.381,"p_room":0.28,"age_days":72,"expected_fill_days":31,"reasons":["conf:0","win:tail","crowd:"],"computed_at":"2026-10-15T05:46:00Z"},"pay":{"stated_usd_annual":78000,"is_top_pay":false},"html_url":"https://alion.io/job/tous-les-jours-sr-ops-associate","json_url":"https://alion.io/job/tous-les-jours-sr-ops-associate.json","meta":{"generated_at":"2026-10-15T11:05:22Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17017,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1829951},"rest":"https://alion.io/mcp/rest/get_company?id=1829951"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftous-les-jours-sr-ops-associate"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftous-les-jours-sr-ops-associate"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftous-les-jours-sr-ops-associate"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/tous-les-jours-sr-ops-associate\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftous-les-jours-sr-ops-associate"}]}