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Our uniquely innovative containers maintain the cold chain, preventing shipments being spoiled or delayed, and delivering temperature sensitive products to patients on time and to help save lives.\nTo support our ongoing growth, we are looking for a Client Service Specialist on a one year fixed term contract to join our EMEA team. This person would be based at our Haarlem office, with the possibility of hybrid working by agreement.\nThe Client Service Specialist (CSS) is responsible for delivering high-quality, day-to-day operational service to customers across the EMEA region. Acting as the primary operational contact for assigned accounts, the role ensures accurate order management, responsive customer support, strong internal coordination, and data integrity to provide a consistent and positive client experience.\nThe Client Service Specialist works in close partnership with Account Managers and internal teams to support customer satisfaction and retention through service excellence.\nKey Responsibilities\nCustomer Support & Relationship Management\nDeliver exceptional service by supporting customers, distributors, and internal stakeholders\nRespond to customer inquiries in a timely and professional manner regarding products, orders, deliveries, and approved pricing information\nInvestigate and resolve customer issues related to orders, pricing discrepancies, and service matters\nBuild strong internal relationships by collaborating with Account Management, Operations, Finance, and other key stakeholders to support client needs\nPartner with Account Managers to ensure alignment on customer priorities, service status, and follow-up actions, to ensure a seamless customer experience\nIdentify and flag customer dissatisfaction or service risks to Account Management\nOrder Management\nProcess customer transactions, including orders, acknowledgements, returns, and new account setups\nEnsure order accuracy and completeness in line with established processes\nAttend daily order management calls with internal teams to align on order status, priorities, exceptions and upcoming shipments\nCommunicate relevant order updates or exceptions to customers and internal stakeholders as needed\nSystems & Data Accuracy\nMaintain accurate ERP records by updating customer account data, contact information, notes, and approved pricing details\nEnsure data accuracy to support effective order-to-invoice workflows\nPerform initial intake of inbound inquiries and requests, routing them to the appropriate internal teams when required\nFollow defined SOPs, work instructions, and compliance requirements\nContinuous Improvement\nIdentify operational improvement opportunities within client service processes\nRecommend enhancements to improve efficiency, accuracy, and customer experience\nParticipate in team initiatives, process improvement projects, and training activities\nPromote a culture of accountability, continuous improvement, and service excellence\nQualifications & Requirements\n2+ years of experience in customer service, client operations, or a similar role within an international environment\nStrong customer service mindset with excellent attention to detail and follow-up\nClear and professional written and verbal communication skills in English; additional languages are a plus\nStrong organizational skills with the ability to manage multiple priorities\nProficiency in MS Office (Outlook, Word, Excel)\nExperience working with ERP systems\nBachelor’s degree preferred\nPlease note that we can only accept applications from people who have employment rights in the Netherlands.\nCold Chain Technologies is committed to Equal Opportunities in employment and service delivery. 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