{"id":4321856,"url":"https://alion.io/job/tower-loan-compliance-specialist","title":"Compliance Specialist","company":{"id":2881883,"name":"Tower Loan","domain":"towerloan.com","url":"https://alion.io/company/towerloan","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Legal","role_family":"Legal","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Flowood, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-04-08T00:00:00Z","employer_posted_date":"2026-04-08","last_verified_at":"2026-11-14T20:47:06Z","board_verified":true,"closed_at":null,"days_open":221,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":221},"description":"We take pride in what we do! Deciding to come grow with us is an exciting opportunity to enhance your career success stories. You are the center to what we do. We would love to have you here!\nCompliance SpecialistThe Compliance Specialist is responsible for supporting key Compliance Department functions, including investigating and resolving customer credit disputes through the E-OSCAR system and standardized correspondence. This role ensures timely tracking, response, and documentation of customer and regulatory complaints.\nThis position supports monitoring and follow-up on internal audit findings and state examination reports, ensuring adherence to deadlines and compliance requirements while managing multiple priorities in a deadline-driven environment.\nDuties/Responsibilities:\nDaily review and completion of credit disputes received via e-OSCAR and daily completion of direct dispute letters received at Home Office regarding customer accounts.\nEnsure customer complaints are processed, tracked, and resolved in a timely manner.\nDistribute customer letters to Home Office, Supervisors, and Director of Compliance, and follow up for a response, tracking if needed. Prepare initial response of letters when appropriate.\nEnsure audit reports are processed; create a follow-up for supervisor response, alert supervisor, and Director of Compliance for overdue responses.\nPrepare initial customer complaint response for Director of Compliance and Home Office counsel review.\nCross-trained to handle, in addition to the tasks, the duties of the Vendor Compliance Specialist should such a need arise.\nPerform all other duties as assigned.\nRequired Skills/Abilities:\nHighest level of integrity, honesty, and ethical behavior when handling sensitive and confidential information.\nDemonstrates strong interpersonal skills with the ability to work effectively both independently and as part of a collaborative team environment.\nComputer skills, including advanced proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, etc.)\nEducation and Experience:\nHigh school diploma or GED required.\nPhysical Requirements:\nStand, walk, and/or sit for eight (8) hours a day\nCommunicate effectively, verbally, written, in person, via telephone, or electronically.\nLift and maneuver up to 20 lbs.\nThe above description outlines the most significant job functions performed, but may include other similar functions or assignments not explicitly mentioned.","description_format":"text","description_chars":2450,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Home office"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services","Consumer Loans & Pawnshops"],"lifecycle":[{"event":"open","at":"2026-11-14T20:47:06Z"}],"visa":[],"liveness":{"score":4,"band":"cold","label":"Long shot","p_open":1,"p_active":0.139,"p_room":0.28,"age_days":221,"expected_fill_days":26,"reasons":["conf:4","win:tail","crowd:brand"],"computed_at":"2026-11-15T01:28:53Z"},"pay":null,"html_url":"https://alion.io/job/tower-loan-compliance-specialist","json_url":"https://alion.io/job/tower-loan-compliance-specialist.json","meta":{"generated_at":"2026-11-15T01:28:53Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2745,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2881883},"rest":"https://alion.io/mcp/rest/get_company?id=2881883"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftower-loan-compliance-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftower-loan-compliance-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftower-loan-compliance-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/tower-loan-compliance-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftower-loan-compliance-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4321856}},{"tool":"search_jobs","arguments":{"company":"towerloan.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4321856},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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