{"id":4321748,"url":"https://alion.io/job/tower-loan-customer-service-representative-3","title":"Customer Service Representative","company":{"id":2881883,"name":"Tower Loan","domain":"towerloan.com","url":"https://alion.io/company/towerloan","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Ridgeland, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-11T00:00:00Z","employer_posted_date":"2026-11-11","last_verified_at":"2026-11-14T20:47:06Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"We take pride in what we do! Deciding to come grow with us is an exciting opportunity to enhance your career success stories. You are the center to what we do. We would love to have you here!\nAt Tower Loan, our Customer Service Representatives (CSRs) are at the heart of our business! As a CSR, you’ll play a key role in delivering exceptional customer service while building relationships and helping our customers find the right financial solutions. Whether you're looking for a long-term career in customer service or aiming to grow into leadership roles, Tower Loan provides the tools, training, and opportunities to help you succeed.\nThis full-time position has competitive pay, performance-based incentives, and excellent benefits. If you thrive in a fast-paced, people-focused environment, this is the perfect opportunity for you!\nIn the Role\nCultivate strong customer relationships by offering excellent service and promoting relevant financial solutions.\nReceive and process payments in customer accounts.\nMarket to current, former, and potential customers to drive loan production.\nMaintain and secure cash drawers and accounting activities, including but not limited to balancing and preparing deposits accurately.\nExecute office administrative activities, including checking branch mail, filing, purchasing office supplies, etc.\nProcess loan applications and collect payments due.\nPerform all other duties as assigned.\nRequired\nHigh School Diploma or GED\nMust have a valid driver’s license and reliable vehicle\nPreferred\nCash Handling, Sales, or Customer Service experience\nLocation: On-Site\nThe schedule for this position is Monday through Friday from 8:30 AM to 5:30 PM, with some extended hours during the week as needed, which may include Saturday.\nWho We Are\nTower Loan provides you with the opportunity to earn a competitive salary plus performance-based incentives. You can take charge of your future by advancing into leadership roles. With our comprehensive training programs, strong promote-from-within culture, and continuous growth opportunities, your career path is in your hands. Plus, we have a chance every day to make a real impact on the lives of our customers!\nOther team member benefits include:\nHealth and Well-Being Options, including Medical, Dental, Vision, Employee Assistance Program, and Life Insurance\nUp to 3% 401(k) Match\nPaid Time Off (16 days per year after one full year, cash back for unused time)\nPaid Holidays\nAnnual Raises and Performance Bonuses\nMonthly Incentive and Employee Referral Bonuses\nParticipation in Charitable Campaigns\nTower Loan has been a trusted name in consumer finance for over 80 years. We provide individuals with responsible access to credit to help them achieve their financial goals. We take pride in offering personal loans, home equity loans, and retail financing, helping our customers consolidate debt, cover unexpected expenses, and invest in their futures.\nWith almost 260 office locations across six states, our dedicated team members build customer relationships and provide personalized financial solutions in person, by phone, and online. We are committed to serving our communities, fostering a culture of growth and development, and creating career opportunities through our strong promote-from-within philosophy.\nAt Tower Loan, we believe in empowering our customers and employees to help people build brighter futures, which has been at the heart of what we do for decades. 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