{"id":4321794,"url":"https://alion.io/job/tower-loan-it-business-operations-manager","title":"IT Business Operations Manager","company":{"id":2881883,"name":"Tower Loan","domain":"towerloan.com","url":"https://alion.io/company/towerloan","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Leadership","role_family":"Leadership","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Flowood, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"PCI DSS","optional":false},{"name":"SOC 2","optional":false}],"status":"live","first_seen_at":"2026-10-21T00:00:00Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-11-14T20:47:06Z","board_verified":true,"closed_at":null,"days_open":24,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":24},"description":"We take pride in what we do! Deciding to come grow with us is an exciting opportunity to enhance your career success stories. You are the center to what we do. We would love to have you here!\nThe IT Business Operations Manager supports the business, financial, and oversight functions of Tower Loan’s technology organization. This role manages vendor relationships, contracts, technology investments, procurement activities, and related financial processes while helping ensure efficient and well-organized IT operations. The position also coordinates IT audit, risk, and assurance activities, including PCI DSS validation, SOC 2 Type II readiness and attestation, control documentation, evidence management, audit responses, and remediation tracking.Duties/Responsibilities:\nManage the lifecycle of IT contracts, subscriptions, licenses, and vendor records from intake through renewal, amendment, and termination.\nMaintain renewal schedules and communicate upcoming deadlines, obligations, and risks.\nCoordinate agreements and related documentation with Legal, vendors, and business stakeholders.\nMaintain complete, accurate, and audit-ready contract, approval, and vendor records.\nCoordinate vendor onboarding, procurement requirements, payment information, security reviews, and system setup.\nRequest and compare proposals, develop negotiation strategies, conduct initial vendor negotiations within established parameters, and present recommendations for final approval.\nTrack vendor performance, service issues, commitments, and commercial opportunities.\nPartner with IT leadership to develop, track, and forecast operating and capital budgets.\nCoordinate purchase requests, purchase orders, invoice approvals, accruals, and accounts payable follow-up.\nReconcile contracts, invoices, purchase orders, licenses, and general ledger activity to identify billing errors, duplicate expenses, unused services, and savings opportunities.\nPrepare reporting related to technology expenses, forecasts, renewals, vendor status, contract risk, and budget performance.\nDevelop and maintain approval workflows, procedures, templates, and internal controls that support consistent IT business operations and recordkeeping.\nIdentify opportunities to improve commercial terms, streamline processes, strengthen recordkeeping, and reduce unnecessary costs.\nServe as the central IT contact for internal auditors, external auditors, assessors, and compliance reviewers, coordinating requests, walkthroughs, interviews, evidence submissions, management responses, and follow-up activities.\nCoordinate PCI DSS validation and SOC 2 Type II readiness and attestation activities, including scoping, gap assessments, evidence collection, testing support, remediation tracking, and recurring readiness reviews.\nMaintain IT control inventories and compliance calendars, including control ownership, testing requirements, evidence, exceptions, findings, remediation plans, and due dates.\nPartner with Information Security, Infrastructure, Software Development, Finance, Legal, Human Resources, and business leaders to document controls and ensure required evidence is complete, accurate, consistent, and delivered on time.\n Develop and maintain IT policies, standards, control narratives, data-flow documentation, system inventories, and other records required for audits and assessments.\nReview vendor assurance documentation, including SOC reports, PCI attestations, penetration-test summaries, insurance certificates, and related third-party materials; document exceptions and required follow-up.\nPerform all other duties as assigned.\nRequired Skills/Abilities:\nStrong organizational, analytical, problem-solving, and decision-making skills with excellent attention to detail.\nStrong negotiation skills and the ability to evaluate vendor proposals, contracts, and commercial terms.\nAbility to manage multiple priorities, deadlines, vendors, documents, and stakeholders effectively.\nStrong written and verbal communication skills with the ability to work across technical, financial, legal, and business teams.\nSound judgment, discretion, and integrity when handling confidential or commercially sensitive information.\nAbility to work independently and adapt priorities in a fast-paced environment.\nStrong spreadsheet skills and proficiency with Microsoft Office and business systems.\nWorking knowledge of PCI DSS and the SOC 2 Trust Services Criteria; direct experience supporting PCI DSS validation or a SOC 2 Type II examination is strongly preferred.\nExperience coordinating IT audits or assessments, including evidence requests, walkthroughs, findings, and remediation activities.\nAbility to translate control requirements into clear ownership, practical procedures, testable evidence, and sustainable operating processes.\nStrong document-management skills with the ability to organize contracts, records, and sensitive audit evidence while maintaining appropriate confidentiality and access controls.\nEducation:\nBachelor’s degree in business, finance, accounting, supply chain, legal studies, information systems, cybersecurity, or a related field preferred; equivalent relevant experience may be considered.\nFive (5) or more years of relevant experience spanning IT vendor management, procurement, contract administration, financial operations, IT audit, or compliance.\nRelevant credentials such as CISA, CISM, CRISC, PCI ISA, CPSM, CPCM, PMP, or a comparable audit, security, procurement, contracting, finance, or project-management certification are a plus.\nPhysical Requirements:\nStand, walk, and/or sit for eight (8) hours a day\nCommunicate effectively, verbally, written, in person, via telephone, or electronically.\nLift and maneuver up to 20 lbs.\nThe above description outlines the most significant job functions performed, but may include other similar functions or assignments not explicitly mentioned.","description_format":"text","description_chars":5894,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services","Consumer Loans & Pawnshops"],"lifecycle":[{"event":"open","at":"2026-11-14T20:47:06Z"}],"visa":[],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.806,"p_room":0.75,"age_days":24,"expected_fill_days":30,"reasons":["conf:1","win:late","comp:brand"],"computed_at":"2026-11-14T22:45:41Z"},"pay":null,"html_url":"https://alion.io/job/tower-loan-it-business-operations-manager","json_url":"https://alion.io/job/tower-loan-it-business-operations-manager.json","meta":{"generated_at":"2026-11-14T22:45:41Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":30022,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2881883},"rest":"https://alion.io/mcp/rest/get_company?id=2881883"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftower-loan-it-business-operations-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftower-loan-it-business-operations-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftower-loan-it-business-operations-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/tower-loan-it-business-operations-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftower-loan-it-business-operations-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4321794}},{"tool":"search_jobs","arguments":{"company":"towerloan.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4321794},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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