{"id":953361,"url":"https://alion.io/job/town-techops-engineer","title":"TechOps Engineer","company":{"id":687173,"name":"Town","domain":"town.com","url":"https://alion.io/company/town-4","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":75,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Francisco, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":175000,"max":200000,"currency":"USD","period":"year","gross":null,"usd_annual":200000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Workspace","optional":false},{"name":"Slack","optional":false},{"name":"SOC 2","optional":false},{"name":"Wi-Fi","optional":false}],"status":"live","first_seen_at":"2026-09-16T00:45:05Z","employer_posted_date":"2026-09-16","last_verified_at":"2026-10-31T21:40:29Z","board_verified":true,"closed_at":null,"days_open":45,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":45},"description":"About Town\nTown is building the AI coworker for every team. Everyone gets their own Townie, an AI assistant that learns how you work (your voice, judgment, relationships, and priorities) and does real work on your behalf across email, calendar, docs, Slack, and CRM. Townies don't wait to be prompted. They observe, learn, and act. And because every teammate has one, Townies can ask each other questions and hand off work, so the whole team moves faster together.\nFour months after our public launch, we became a $1B company. We recently raised a $108M Series B, co-led by Forerunner Ventures and Menlo Ventures, with continued support from Andreessen Horowitz, First Round Capital and angels such as Zach Perret, Soleio Cuervo, Scott Belsky, and more. Our founders, Jean-Denis and Tony, previously led EPD at Plaid and applied AI product at Google.\nAbout the role\nWe're hiring our first TechOps Engineer to keep the technology our team relies on reliable, secure, and easy to use. Reporting to the Head of Engineering, you'll own workplace technology across our San Francisco office, from networks and conference rooms to employee devices, access, and the vendors behind them.\nThis is a hands-on senior individual contributor role that also owns day-to-day execution for our compliance and customer trust programs. You'll run recurring controls, coordinate audits and security reviews, and turn open requests into completed work. You'll partner with engineering, security, and legal on control design, policy, risk decisions, and customer commitments.\nWhat you'll do\nKeep the office running. Own networking, Wi-Fi, conference rooms, and shared technology. Troubleshoot issues directly and coordinate vendors through resolution.\n\nOwn the employee technology lifecycle. Manage device procurement, inventory, setup, endpoint management, repairs, and secure offboarding.\n\nMake access reliable and secure. Administer Google Workspace, Slack, 1Password, and workplace systems, including provisioning, access changes, reviews, and removal.\n\nDrive vendors and workplace projects. Own IT vendor relationships, renewals, and procurement coordination, and deliver the technology portions of office moves and buildouts.\n\nRun compliance operations. Operate the SOC 2 calendar and Vanta, collect evidence, coordinate audits, maintain recurring controls and vendor-risk reviews, and drive remediation to verified completion.\n\nSupport customer trust. Coordinate security questionnaires and enterprise reviews, keep trust materials and control documentation current, and work with internal owners on accurate answers and commitments.\n\nMake recurring work easier. Build clear queues, inventories, and runbooks. Use integrations and automation to reduce manual work and keep priorities, deadlines, and ownership visible.\n\nYou might thrive here if you...\nHave experience across technical operations and workplace technology, with hands-on responsibility for compliance or GRC execution.\n\nKnow workplace technology firsthand. You've managed networks, Wi-Fi, conference rooms, endpoints, identity systems, and SaaS administration, including employee onboarding and offboarding.\n\nHave supported SOC 2 or continuous compliance. You've operated controls, collected evidence, worked with auditors, and tracked remediation.\n\nCan troubleshoot before escalating. You're comfortable with admin consoles, APIs, logs, device settings, and network tooling.\n\nWrite clearly and work well across teams. You can explain technical issues and compliance evidence to employees, engineers, auditors, customers, and vendors.\n\nTake ownership and follow through. You prioritize independently, document decisions, verify outcomes, and use sound judgment about when to involve security, legal, or other decision-makers.\n\nEnjoy hands-on work with people. You're willing to tackle the detailed work that keeps a team running and get energy from working together in person five days a week.\n\nLocation\nIn person in San Francisco's Financial District, five days a week. Everyone is here to do their best work and make this product a success.","description_format":"text","description_chars":4092,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","AI Agents"],"lifecycle":[{"event":"open","at":"2026-09-16T02:56:38Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 2","filings_12m":2,"filings_prev_12m":1,"green_card_filings_12m":0,"median_offered_wage_usd":192500,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":27,"band":"fade","label":"Fading","p_open":1,"p_active":0.495,"p_room":0.55,"age_days":45,"expected_fill_days":38,"reasons":["conf:2","win:tail"],"computed_at":"2026-10-31T05:58:55Z"},"pay":{"stated_usd_annual":200000,"is_top_pay":true},"html_url":"https://alion.io/job/town-techops-engineer","json_url":"https://alion.io/job/town-techops-engineer.json","meta":{"generated_at":"2026-11-01T00:25:18Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":710,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":687173},"rest":"https://alion.io/mcp/rest/get_company?id=687173"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftown-techops-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftown-techops-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftown-techops-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/town-techops-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftown-techops-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":953361}},{"tool":"search_jobs","arguments":{"company":"town.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":953361},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}