{"id":3084874,"url":"https://alion.io/job/towne-account-manager-hotel-valet-services","title":"Account Manager - Hotel Valet Services","company":{"id":2597116,"name":"Towne","domain":"towne.com","url":"https://alion.io/company/towne-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":83,"open_postings":20,"ghost_share":0,"stale_share":0.9,"repost_share":0,"time_to_fill_p50_days":20,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Marketing","role_family":"Marketing","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Philadelphia, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":57600,"max":86400,"currency":"USD","period":"year","gross":null,"usd_annual":86400},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-08-05T00:00:00Z","employer_posted_date":"2026-08-05","last_verified_at":"2026-10-31T21:56:20Z","board_verified":true,"closed_at":null,"days_open":88,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":88},"description":"At Towne Park, it’s more than a job, you can make an impact.\nA career with us is rewarding in more ways than one.\nAs a hospitality services company, our commitment is to create smiles by delivering exceptionalexperiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else’s day and make an impact. When we see a customer, a client or one of our own team members smile, we know we made an impact. It’s why we do what we do.\nTowne Park is a place where you can make a difference and create smiles every day.\nClick here for important notices that may be applicable to you.\nFor more information about our privacy policy, please click here.\nThe Account Manager directly oversees one Towne Park account and is responsible for account performance for financial, guest/patient satisfaction, and client satisfaction objectives.JOB SUMMARY\nThe Account Manager directly oversees one Tier 1 or 2 Towne Park account and is responsible for account performance for financial, guest/patient satisfaction, and client satisfaction objectives.\nDUTIES AND RESPONSIBILITIES\nFinancial and Business Systems Management\nUnderstands and drives business metrics and performance measurements to ensure effectiveness, high performance and compliance.\nDemonstrates the ability to improve the financial performance and profitability of the account\nUnderstands the contractual agreement and recognizes ways to maximize opportunities\nDemonstrates the ability to positively move the metrics for forecasting, productivity, claims, customer service, and turnover\nManages scheduling, overtime for associates under his/her direct supervision, tip reporting, and timekeeping\nEnsures that forecasts, payroll and accounting reports are on time and accurate\nEffectively utilizes standardized business systems as developed by Towne Park and ensures compliance with policies and procedures\nHuman Resources\nIs actively engaged in the recruitment and hiring processes to ensure the best people are selected for the location\nFosters an environment that retains talented associates\nResponds proactively to associate feedback and suggestions, including satisfaction surveys and exit interviews\nSees that new associates get off to the right start through proper orientation and on-the-job training\nRecognizes great performance and provides opportunities for top performers to learn and grow\nRecognizes where the team and individual performers need to improve and properly trains and coaches\nIdentifies talent and helps develop future leaders for the organization\nConducts regular performance appraisals and provides feedback and coaching for all direct reports\nHolds effective associate meetings and ensures that shift huddles happen on every shift\nPractices positive discipline and provides accurate and timely performance documentation\nDelegates by allocating decision making and other responsibilities appropriately and effectively\nService Management\nEnsures that the guest/patient service experience is delivered consistently on all shifts\nEfficiently allocates labor resources to support service delivery\nWorks with the Area/District Manager and Human Resources to forecast and plan for seasonal variances in business to ensure proper staffing levels\nUnderstands the client’s service standards and effectively integrates Towne Park’s standards to complement them\nIs knowledgeable of the client’s service metrics/measurements and ensures Towne Park is helping to drive results\nClient Relations Management\nDevelops cohesive working relationships with the clients’ staff members\nMaintains regular meeting rhythms and communication channels with the client and follows through on commitments\nKnows when to be present at the site and maintains a high level of visibility\nUnderstands what objectives are important to the client and ensures the entire team is focused on exceeding expectations\nCapitalizes on opportunities to grow Towne Park’s business by building client loyalty and creates a net promoter of Towne Park. \nSystems and Standards\nFully understands and utilizes the systems provided by Towne Park to control assets and expenditures\nTrains others or sees that they are trained to properly use the systems provided\nMaintains a clean, neat work environment\nCompletes all tasks in a timely manner as instructed by the Area/District Manager\nCooperates with management and coworkers to ensure that services can be adequately maintained to meet the needs of internal and external customers\nTreats clients and associates with courtesy, respect and dignity\nMaintains strict confidentiality related to associate and client information\nSafety and Risk Management\nUnderstands and follows safety and security procedures\nPractices preventative safety procedures as set forth by Towne Park\nReports all accidents and incidents to the Area/District Manager immediately\nUses only equipment trained to use and operates all equipment in a safe manner\nReports all potential high risk areas and safety concerns to the Area/District Manager\nEnsures all associates have been adequately trained in safety and loss prevention procedures\nEnsures claims are reported timely and accurately and cooperates with the Risk Management department to resolve claims\nConsistently follows the progressive disciplinary process to hold associates accountable for at-fault claims and safety violations\nPromptly responds to any concerns regarding workplace safety\nFollows the procedures for reporting on-the-job injuries and works with Human Resources to effectively manage worker’s compensation cases\nAdheres to Towne Park employment and payroll policies and procedures to limit exposure to employment claims and litigation\nSales Responsibilities:\nMaintains relationships with present client to obtain references and leads for new opportunities\nKeeps leadership and sales teams advised on known changes to Ownership Groups/Management Companies or Brand changes\nAdvises Leadership and Sales of any changes in position at the client location. Specifically, name, where they came from, where they are going\nMonitors existing client’s business in order to be aware of and report to Area/District Manager any construction, expansion, or changes in the current business that could lead to internal growth opportunities.\nKNOWLEDGE, SKILLS AND ABILITIES\nAbility to effectively plan, set priorities, and manage several complex projects simultaneously while working under pressure to meet deadlines\nDemonstrated work ethic, drive, energy, and persistence to achieve goals\nAbility to maintain stability, dependability and professionalism when faced with changing and difficult situations\nComputer proficiency and technical aptitude with the ability to utilize MS Office (Excel, Word and Outlook) and various technology and point-of-sale applications\nWritten and verbal communication skills to effectively address all levels within the organization\nAbility to represent the company effectively in a variety of settings with a demonstrated understanding and appreciation for diverse cultures\nAbility to read, analyze, and interpret general business policies, procedures, equipment manuals, training materials, and corporate communications\nAbility to compose professional internal and external business communications including reports, memos, letters, and e-mails\nQUALIFICATIONS\nAssociate’s degree preferred and a minimum of two (2) years of related experience and/or training; OR equivalent combination of education and/or experience\nKnowledge of general business practices including accounting, human resources and customer service\nMust be able to drive manual transmission\nMust have and maintain a valid driver’s license and clean driving record\nFor insurance purposes, must be at least 18 years of age and be able to pass a criminal background, MVR and drug screen\nJob Details\nCompensation: Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate’s job-related skills, experience, education or training, and location. The annual base pay range for this position is $57,600-$86,400.\nAdditional Compensation: Employees may be eligible to receive annual incentive bonuses depending on their job classification and the policy guidelines. \nBenefits: Employees are eligible to enroll in medical, dental, and vision insurance, accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits. Employees are provided company-paid basic life and AD&D insurance as well as short-term and long-term disability. Employees are also able to enroll in the company’s 401k retirement savings plan.\nPaid Time Off: Employees accrue 0.0385 hours of PTO per hour worked up to a maximum of 80 hours per calendar year. Employees receive 6 paid holidays throughout the calendar year and employees accrue up to a maximum of 4 paid floating holidays per calendar year.\nEligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.\nPHYSICAL DEMANDS AND WORK ENVIRONMENT\nThe physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\nThe associate is regularly required to run; stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk and hear.\nSpecific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.\nMust be able to lift and/or move up to 50 pounds frequently and up to 75 pounds occasionally. Must be able to push and pull 75 pounds frequently and 100 pounds occasionally.\nMust be able to push and pull (on wheelchair) 100 to 350 pounds frequently over considerable distances\nWorking extended hours, including evenings and weekends are required.\nTravel of up to 10% may be required.","description_format":"text","description_chars":10465,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Growth opportunities","Retirement plans","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Professional Services","Real Estate","Facilities Management","Business Process Outsourcing (BPO)"],"lifecycle":[{"event":"open","at":"2026-10-22T13:22:33Z"}],"visa":[],"liveness":{"score":2,"band":"cold","label":"Long shot","p_open":1,"p_active":0.08,"p_room":0.28,"age_days":87,"expected_fill_days":20,"reasons":["conf:1","stale_co","win:tail","crowd:junior,brand"],"computed_at":"2026-10-31T05:58:55Z"},"pay":{"stated_usd_annual":86400,"is_top_pay":true},"html_url":"https://alion.io/job/towne-account-manager-hotel-valet-services","json_url":"https://alion.io/job/towne-account-manager-hotel-valet-services.json","meta":{"generated_at":"2026-11-01T06:00:27Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9355,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2597116},"rest":"https://alion.io/mcp/rest/get_company?id=2597116"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftowne-account-manager-hotel-valet-services"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftowne-account-manager-hotel-valet-services"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftowne-account-manager-hotel-valet-services"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/towne-account-manager-hotel-valet-services\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftowne-account-manager-hotel-valet-services"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3084874}},{"tool":"search_jobs","arguments":{"company":"towne.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3084874},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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