{"id":2221095,"url":"https://alion.io/job/tp-call-center-supervisor-1st-party-collections","title":"Call Center Supervisor (1st Party Collections)","company":{"id":2508273,"name":"TP","domain":"allianceoneinc.com","url":"https://alion.io/company/allianceoneinc","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Maumee, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":19,"max":null,"currency":"USD","period":"hour","gross":null,"usd_annual":38000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-06-16T00:00:00Z","employer_posted_date":"2026-06-16","last_verified_at":"2026-10-21T04:47:48Z","board_verified":true,"closed_at":null,"days_open":127,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":127},"description":"Now is a great time to join AllianceOne! As a subsidiary of Teleperformance, AllianceOne provides employees the opportunity to be part of a global leader in contact center management, with the benefit of capitalizing on the global presence the company has built throughout the years. Teleperformance creates more value by providing a better customer experience.\nJob Description:\nJob Title: Call Center Supervisor (1st Party Collections)\nLocation: Maumee, OH (On-Site)\nPay: $19.00/hour\nBenefits:\nOur comprehensive benefits include but are not limited to: Health Insurance (Medical/Dental/Vision), HSA/FSA plans, Paid Time Off package, Optional Daily Pay, EAP, 401k after 90 days and much more!\n\nFull-Time employees are eligible for Health benefits on the first of the month following hire date, or coincident to hire date if hired on the first of the month.\n\nSchedule: Monday- Friday 10 AM- 7 PM\nDescription:\nThe Supervisor manages and develops a team of assigned to meet and exceed performance, quality, end-user satisfaction, client satisfaction and any other relevant key operational metrics by providing them guidance, support and education. The individual in this role will review team and Agent performance and quality metrics on a regular basis within shift to ensure that all operational metrics are met.\nEssential Accountabilities:\nFollow all steps of TOPS to manage their team and their shift on a daily basis to ensure 80% of their shift is spent managing their team\nSupport, motivate, evaluate, develop and coach their Agents to continually meet and exceed their individual / team targets\nCompletes regular monitoring of their team’s handled contacts and provide appropriate feedback, coaching and education to ensure Agents meet the minimum client requirements\nProactively maintain and deliver the required service levels whilst maximizing productivity in the team to ensure the desired operational margin\nProvide support to Agents experiencing difficulties on calls and handles escalated irate and/or upset customers' inquiries promptly & professionally when necessary\nEnsure all Teleperformance policies and procedures are adhered to including but not limited to, Security, HR, Operations, etc. Any known infractions to these corporate policies and procedures are communicated to the Teleperformance Management immediately\nRemote management of agents if working as a work at home Supervisor\nRequirements:\nMinimum 1 years of call center management /leadership experience (Supervisor or Team lead) or 3 years of experience in the collections industry.\nHigh School Diploma or equivalent\nUsage of MS Office\nAvailability to work between the hours of 10 am- 7 pm EST Monday through Friday\nIf you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!\nAllianceOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. AllianceOne is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation please email us at .\nQuestions?\nPlease review our privacy notice available at the following www.allianceoneinc.com/careers\nFor additional information on AllianceOne visit our website at www.allianceoneinc.com","description_format":"text","description_chars":3533,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Health insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services"],"lifecycle":[{"event":"open","at":"2026-10-10T13:51:02Z"}],"visa":[],"liveness":{"score":5,"band":"cold","label":"Long shot","p_open":1,"p_active":0.166,"p_room":0.28,"age_days":127,"expected_fill_days":20,"reasons":["conf:0","win:tail","crowd:junior"],"computed_at":"2026-10-21T05:46:15Z"},"pay":{"stated_usd_annual":38000,"is_top_pay":false},"html_url":"https://alion.io/job/tp-call-center-supervisor-1st-party-collections","json_url":"https://alion.io/job/tp-call-center-supervisor-1st-party-collections.json","meta":{"generated_at":"2026-10-21T10:06:37Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14352,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2508273},"rest":"https://alion.io/mcp/rest/get_company?id=2508273"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftp-call-center-supervisor-1st-party-collections"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftp-call-center-supervisor-1st-party-collections"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftp-call-center-supervisor-1st-party-collections"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/tp-call-center-supervisor-1st-party-collections\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftp-call-center-supervisor-1st-party-collections"}]}