{"id":2221089,"url":"https://alion.io/job/tp-call-center-supervisor-collections","title":"Call Center Supervisor (Collections)","company":{"id":2508273,"name":"TP","domain":"allianceoneinc.com","url":"https://alion.io/company/allianceoneinc","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Maumee, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":20,"max":null,"currency":"USD","period":"hour","gross":null,"usd_annual":40000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-09-23T00:00:00Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-10-12T05:35:58Z","board_verified":true,"closed_at":null,"days_open":19,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":19},"description":"Now is a great time to join AllianceOne! As a subsidiary of Teleperformance, AllianceOne provides employees the opportunity to be part of a global leader in contact center management, with the benefit of capitalizing on the global presence the company has built throughout the years. Teleperformance creates more value by providing a better customer experience.\nJob Description:\nJob Title: Call Center Supervisor (Collections)\nLocation: Maumee, OH (On-Site)\nPay: $20.50/hour\nBenefits:\nOur comprehensive benefits include but are not limited to: Health Insurance (Medical/Dental/Vision), HSA/FSA plans, Paid Time Off package, Optional Daily Pay, EAP, 401k after 90 days and much more!\n\nFull-Time employees are eligible for Health benefits on the first of the month following hire date, or coincident to hire date if hired on the first of the month.\n\nSchedule: Monday- Friday 10 AM - 8 PM ET\nThis position will remain posted until filled.\nRole Overview:\nManages and develops a team of assigned Agents to meet and exceed performance, maximize productivity, assure quality, end user satisfaction, client satisfaction and any other relevant key operational metrics by providing them guidance, support and education.\nReview team and Agent performance and quality metrics on a regular basis within shift to ensure that all operational metrics are met.\nRole-Based Accountabilities:\nFollow all steps of TOPS to manage their team and their shift daily to ensure 80% of their shift is spent managing their team\nSupport, motivate, evaluate, develop and coach their Agents to continually meet and exceed their individual / team targets\nCompletes regular monitoring’s of their teams handled contacts and provide appropriate feedback, coaching and education to ensure Agents meet the minimum client requirements\nProactively maintain and deliver the required service levels whilst maximizing productivity in the team to ensure the desired operational margin\nProvide “real time” support to Agents experiencing difficulties on calls and handles escalated, irate and/or upset customers' inquiries promptly & professionally when necessary\nEnsure all company policies and procedures are adhered to including but not limited to, Security, HR, Operations, etc. Any known infractions to these corporate policies and procedures are communicated to Management immediately\nManage the team’s performance to continuous KPI achievement.\nProgram and coach agents taking weekly calls/chat/email/Ticket based on account requirements. Call/chat/email/Ticket answering time may increase based on product updates or client requirements.\nEnsure consistent quality and productivity across channels (call, email, chat, etc.) to add maximum value. Ensure consistent performance according to the relevant service level metrics or revenue/funnel goals.\nEnsure quarterly strategy as well as monthly and weekly priorities are understood and adhered to by agents. Able to adjust messaging to different target audiences (Agent, Ops Manager, Client) with to-the-point communication.\nProactively share existing bottlenecks and challenges with quantified impact on operations to allow appropriate prioritization.\nAble to clearly outline current performance drivers of their market and actions to improve.\nAlways maintain a professional and personable demeanor.\nMay perform other duties as requested not specifically addressed in this document\nEnsure understanding of how your role and the role of your subordinates (if applicable) contributes to the key organizational objectives by establishing goals that demonstrate your understanding through performance outcomes that support:EBITDA\nRevenue\nHigh Performance Culture\nPersonal Development\n\nExpected Deliverables:\nAchieve performance KPIs and established goals\nCoaching team members for development\nAppraisals of their team members\nQualifications:\nEducation and Certifications\nHigh school diploma\nUndergoing bachelor’s degree (preferred)\nCompletion of internal Agent development initiative like JUMP (preferred)\nWork Experience\n6 months supervisory experience (or internal or external candidates\nAt least 6 months experience as an agent in AllianceOne’s for internal processes and internal development\nBehavioral Competencies:\nEmotional Intelligence: Ability to manage both your own emotions and understand the emotions of people around you. There are five key elements to EI: self-awareness, self-regulation, motivation, empathy, and social skills.\nProblem Analysis and Problem Solving: Uses sound or logical judgment to spot and analyze problems, develop alternative solutions and initiate corrective action. Identifies and analyzes problems, finds the best solutions, and implements them. Can anticipate and prevent problems.\nInterpersonal Effectiveness: The ability to notice, interpret, and anticipate others’ concerns and feelings, and to communicate this awareness empathetically to others.\nLeadership: Guides and inspires team to achieve a common goal and promote individual growth. Enable and help individuals to develop their skills, achieve team goals, and realize their full potential. Can lead with a vision setting strategic direction for the organization.\nTime Management: Effectively manages one’s time and resources to ensure that work is completed efficiently. Able to effectively prioritize tasks, meet deadlines, and use time effectively. Can optimize organization's time.\nProblem Solving: Uses sound or logical judgment to spot and analyze problems, develop alternative solutions and initiate corrective action. Identifies and analyzes problems, finds the best solutions, and implements them. Can anticipate and prevent problems.\nSelf-Motivation: Internal drive and ability to initiate and sustain action towards goals, even in the face of challenges. Key components include initiative, drive to achieve, commitment, resilience, and a positive outlook.\nEmbrace Change: Actively identifies problems and opportunities for change and implements solutions where appropriate. Maintains effectiveness when experiencing major changes in work tasks or the work environment; adjusts effectively to work within new work structures, processes, requirements, or cultures. Adapts well to new situations, technology, and processes. Can initiate, manage, and optimize change at the organizational level.\nCritical Thinking: Generating ideas using creative thinking to produce appropriate, useful, and valuable ways of addressing organizational goals\nGoal Oriented: Focused on achieving specific objectives or outcomes. It implies a drive to accomplish tasks and reach planned results.\nWork with Diverse Customer Base: Uses a combination of empathy, cultural awareness, and adaptability.\nPhone Communication: the ability to communicate effectively and professionally over the phone, including active listening, clear communication, and appropriate etiquette.\nResilient: The ability to bounce back from difficult situations and maintain a positive attitude and performance.\nThink on Feet: The ability to quickly and effectively respond to unexpected situations, make decisions, or solve problems without extensive preparation.\nNegotiation: Effectively explores alternatives and positions to reach outcomes that gain the support and acceptance of all parties. Communicates, persuades, and collaborates with others to reach mutually beneficial agreements or solutions. Strategically negotiates with internal stakeholders to achieve desired outcomes. Demonstrates exceptional negotiation skills in interactions with stakeholders and external partners.\nLanguage Fluency: All organizational roles require the ability to speak, read, write in the English language. Additional languages may be required based on client program and/or line of business.\nCore People Leader Competencies:\nProfessional Communication: Demonstrates the ability to strategically and confidently communicate with a diverse team to promote core organizational values of Integrity, Respect, Professionalism, Innovation and Commitment. Actively listens to build trust and to create an inclusive, respectful and productive work environment.\nPerformance Management: Owns responsibility for team performance by setting clear goals and expectations and exhibits effective problem-solving skills and resilience. Displays strong leadership to positively influence and encourage team to meet key performance indicators.\nTeam Building, Coaching and Development: Fosters a cohesive and collaborative group dynamic where team members work together towards common goals, leveraging each other’s strengths, and achieve superior results. Creates a knowledge-sharing culture, encouraging open communication, structured feedback and continuous improvement.\nChange Management: Recognizing when and why operational change is necessary to improve performance, stay competitive, or adapt to new circumstances. The ability to confidently introduce something new or to significantly improve existing practices, processes, and standard operating procedures.\nBusiness Acumen: Having the fundamental understanding of how the business operates and using it to make informed and logical decisions; the capacity to anticipate future trends, strategically forecast, and devise innovative solutions that enable an organization to achieve its long-term goals.\nTechnical Competencies\nMicrosoft Office Suite\nWorkday experience a plus\nPhysical Requirements:\nVisual: Visual acuity to read information from computer screens, forms and other printed materials and information\n Verbal: Able to speak (enunciate) clearly in conversation and general communication.\nHearing: Hearing ability for verbal communication, conversation, responses via telephone, telephone systems, and face-to-face interactions.\nManual Dexterity: Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting.\nSitting: Ability to sit at workstation for long periods of time.\nIf you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!\nAllianceOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. AllianceOne is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation please email us at .\nQuestions?\nPlease review our privacy notice available at the following www.allianceoneinc.com/careers\nFor additional information on AllianceOne visit our website at www.allianceoneinc.com","description_format":"text","description_chars":10807,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["401k plan","Health insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services"],"lifecycle":[{"event":"open","at":"2026-10-10T13:51:02Z"}],"visa":[],"liveness":{"score":37,"band":"fade","label":"Fading","p_open":1,"p_active":0.668,"p_room":0.55,"age_days":19,"expected_fill_days":16,"reasons":["conf:0","win:tail","comp:junior"],"computed_at":"2026-10-12T06:14:15Z"},"pay":{"stated_usd_annual":40000,"is_top_pay":false},"html_url":"https://alion.io/job/tp-call-center-supervisor-collections","json_url":"https://alion.io/job/tp-call-center-supervisor-collections.json","meta":{"generated_at":"2026-10-12T06:14:15Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10009,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2508273},"rest":"https://alion.io/mcp/rest/get_company?id=2508273"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftp-call-center-supervisor-collections"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftp-call-center-supervisor-collections"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftp-call-center-supervisor-collections"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/tp-call-center-supervisor-collections\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftp-call-center-supervisor-collections"}]}