{"id":1932750,"url":"https://alion.io/job/tp-creator-support-specialist-ugc-mandarin-speaking-kl","title":"Creator Support Specialist (UGC) - Mandarin Speaking KL","company":{"id":7921,"name":"TP","domain":"tp.com","url":"https://alion.io/company/tp","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":{"grade":"A","score":100,"open_postings":8,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":22,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kuala Lumpur, Malaysia"],"countries":["MY"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":5500,"max_usd":15000,"period":"year","method":"role_country_seniority_unknown","sample_n":10},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Discord","optional":false}],"status":"live","first_seen_at":"2026-10-05T22:27:53Z","employer_posted_date":"2026-10-05","last_verified_at":"2026-10-31T20:10:10Z","board_verified":true,"closed_at":null,"days_open":25,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":25},"description":"Overview\nCreator Support Specialist’s responsibility is to provide high-quality assistance to Creators in a gaming and user-generated content (UGC) ecosystem. This role will be responsible for managing Creator inquiries, gathering feedback, coordinating content creation tasks, and ensuring a smooth operational experience for the community. This role requires strong communication skills, project coordination experience, and familiarity with UGC platforms.\nQualifications\nProficiency in English (B2 or higher) for verbal and written communication\nStrong interpersonal and problem-solving skills\nExperience managing Discord groups or similar online communities\nAbility to work independently and as part of a team\nPreferred Qualifications/Skills\nExperience in game community management and UGC game operations\nKnowledge of conflict resolution strategies to maintain a positive community\nFamiliarity with at least one UGC creation platform (e.g., Roblox Studio, Unreal Editor for Fortnite (UEFN), Minecraft Plugin & MOD, etc.)\nExperience in UGC project development, understanding workflows, and best practices\nResponsibilities\nCreator Support & Community Engagement\nRespond promptly to inquiries from Creators, utilizing FAQs and reference materials\nCommunicate effectively through various channels, including online Q&A sessions and documentation\nGather and document feedback from creators to enhance the overall support program\nManage online communities, including Discord, and foster a positive environment\nProject Coordination & Task Management\nAssign game development tasks to Creators based on project schedules\nClarify task requirements, track progress, and ensure timely delivery\nCollaborate with internal teams to implement improvements based on Creator feedback\nCommunicate with the Creator to adjust based on internal feedback concerning the deliverables","description_format":"text","description_chars":1864,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Professional Services","Business Process Outsourcing (BPO)","Call Center Services"],"lifecycle":[{"event":"open","at":"2026-10-05T22:27:53Z"}],"visa":[],"liveness":{"score":36,"band":"fade","label":"Fading","p_open":1,"p_active":0.651,"p_room":0.55,"age_days":25,"expected_fill_days":22,"reasons":["conf:0","win:tail","comp:brand"],"computed_at":"2026-10-31T05:58:55Z"},"pay":null,"html_url":"https://alion.io/job/tp-creator-support-specialist-ugc-mandarin-speaking-kl","json_url":"https://alion.io/job/tp-creator-support-specialist-ugc-mandarin-speaking-kl.json","meta":{"generated_at":"2026-10-31T20:16:00Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":31790,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":7921},"rest":"https://alion.io/mcp/rest/get_company?id=7921"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftp-creator-support-specialist-ugc-mandarin-speaking-kl"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftp-creator-support-specialist-ugc-mandarin-speaking-kl"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftp-creator-support-specialist-ugc-mandarin-speaking-kl"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/tp-creator-support-specialist-ugc-mandarin-speaking-kl\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftp-creator-support-specialist-ugc-mandarin-speaking-kl"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1932750}},{"tool":"search_jobs","arguments":{"company":"tp.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1932750},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}