{"id":3532483,"url":"https://alion.io/job/tp-customer-expert-business-banking","title":"Customer Expert - Business Banking","company":{"id":7921,"name":"TP","domain":"tp.com","url":"https://alion.io/company/tp","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":{"grade":"A","score":100,"open_postings":6,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":22,"computed_at":"2026-11-03T05:54:40Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Glasgow, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":26436,"max":null,"currency":"GBP","period":"year","gross":null,"usd_annual":35441},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-30T16:31:48Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-03T11:08:38Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Overview\nCustomer Expert\nAt Teleperformance, we deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and dedication to excellence.\nYou will be taking inbound calls on behalf of our prestigious banking client Virgin Money/Nationwide.\nWhen applying for this role, please ensure that you upload copy of your CV when requested.\nStart Date: 11 January 2027\nSalary: £26,436.80 per annum\nLocation:Glasgow Cuprum Building, Argyle Street, Glasgow - THIS IS NOT A WORK FROM HOME ROLE. Initial training will take place at the client's office on Bothwell Street, Glasgow\nShifts: Monday to Friday 8.00 am - 6.00 pm. Please note you must be able to work any shifts between these times.\n Contract: Full Time Permanent (40 hours per week)\nBackground Checking:Right to Work in the UK\nCriminal Record Check\nEnhanced Credit Check which will include looking for active defaults, CCJs, IVAs, bankruptcy \nCIFAS Fraud Check\nGlobal Sanctions Check\nMedia Check\n3 year employment history check\n\n**Please note we do not allow any time off/holiday requests within the first 8 weeks of your employment\nPlease be advised of the following stage in our selection process: We aim to email shortlisted candidates an online assessment link within one working day of application. Please ensure this is completed within 72 hours of receiving the link.\nThe purpose of this role is to answer customer calls or chats regarding Virgin Money and protect and develop customer loyalty and value through the provision of outstanding customer care.\nService account and telephone banking enquiries from Virgin Money business customers.\nKey Skills\nListening & communication skills\nHigh level of attention to detail.\nAccountability for several key KPI's.\nResponsibilities\nPassionate about delivering excellent customer service through every interaction\nEnsure you provide the customer with a high standard of service on all aspects of the call\nAmazing listening and communication skills\nRecommendation of suitable products and services tailored to the customers’ needs\nAsking the right questions and offer the solutions that leave them smiling\nBe open to change and supportive of new ideas or ways of working\nPromote additional products and services to benefit our customers\nHighly motivated with a desire to succeed\nAbility to overcome objections, resilient and calm under pressure\nTo demonstrate a responsible and reliable approach to ensuring your daily attendance schedule is met\nTo develop effective working relationships with colleagues\nTo take shared responsibility for personal development and performance improvement\nTo produce work of the highest quality by adhering to set processes and procedures\nOur Benefits\nOn-line recruitment process\nRefer & Earn Scheme\n28 days’ holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary\nLength of Service and monthly recognition awards\nOpportunities for career development and progression\nEmployee welfare support with free access to our Mental Health Employee Assistance programme\nPension Scheme\nWide range of employee discounts\nDisclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or tp.com/talent.icims email addresses. If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. 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