{"id":753793,"url":"https://alion.io/job/tp-customer-expert-nbs-fraud","title":"Customer Expert - NBS Fraud","company":{"id":7921,"name":"TP","domain":"tp.com","url":"https://alion.io/company/tp","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":{"grade":"A","score":100,"open_postings":4,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":22,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Finance","role_family":"Finance","seniority":"senior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Glasgow, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":26436,"max":null,"currency":"GBP","period":"year","gross":null,"usd_annual":35117},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-11T16:31:18Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-12T16:26:45Z","board_verified":true,"closed_at":null,"days_open":62,"trust":{"level":"ok","repost_count":2,"flags":[],"days_open":47},"description":"Overview\nCustomer Expert\nAt Teleperformance, we deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and dedication to excellence.\nYou will be taking inbound calls on behalf of our prestigious banking client Nationwide.\nWhen applying for this role, please ensure that you upload copy of your CV when requested.\nA mimimum of 6 months contact centre/telephony experience is a requirement for this role.\nStart Date: 18 January 2027\nSalary: £26,436.80 per annum\nLocation:Glasgow Cuprum Building, Argyle Street, Glasgow - THIS IS NOT A WORK FROM HOME ROLE BUT IS LIKELY TO MOVE TO HYRID WHEN FULLY COMPETENT WITH A MINIMUM OF TWO DAYS PER WEEK ONSITE.\nShifts: Monday to Sunday 8.00 am - 8.00 pm. Please note you must be able to work any shifts between these times.\n Contract: Full Time Permanent (40 hours per week)\nBackground Checking:Right to Work in the UK\nCriminal Record Check\nEnhanced Credit Check which will include looking for active defaults, CCJs, IVAs, bankruptcy \nCIFAS Fraud Check\nGlobal Sanctions Check\nMedia Check\n3 year employment history check\n\n**Please note we do not allow any time off/holiday requests within the first 8 weeks of your employment\nPlease be advised of the following stage in our selection process: We aim to email shortlisted candidates an online assessment link within one working day of application. Please ensure this is completed within 72 hours of receiving the link.\nWhat you’ll be doing\nTo undertake thorough investigations across Nationwide Group to protect the Society against all types of Economic Crime, including external and customer related Economic Crime\nResponsible for executing thorough investigations on Nationwide’s customer base and third party administrators to identify any suspected risks they pose to the Society \nTo support customers and all internal departments through both inbound and outbound telephony regarding prevention, detection and investigation of Economic Crime. \nTo investigate Economic Crime cases over the phone and provide coherent, risk-orientated documentation to support the investigation and make the correct decision \nMake independent risk-based decisions. \nTo be able to appropriately articulate updates and outcomes of investigations to internal/external stakeholders and/or customers using both verbal and written communication skills \nTo work in agreed timescales within my Financial Approval Mandate \nAdhere to set processes and procedures to ensure the customers and Society are protected from Economic Crime and that the department is compliant with it’s legal and regulatory obligations \nBuild relationships with stakeholders across the Society including other Protect Operational teams \nTo take accountability and responsibility for different Economic Crime investigations, assess risks and managing/reporting Economic Crime types where appropriate \nTo support with training, coaching and guiding colleagues within Protect by providing specialist knowledge and experience \nContribute to the management of team’s mailboxes \nTo escalate cases appropriately as per defined procedures\nQualification & Experience\nExcellent communication skills - able to communicate with a diverse range of people \nA high level of accuracy with attention to detail \nExperience working in a fast-paced, resilient customer facing environment \nStrong analytical, investigation and numerical skills \nThe ability to work independently as well as part of a team \nBe able to demonstrate the ability to manage your time effectively and prioritise tasks \nTo be competent in using different IT systems\nExcellent decision-making skills and the ability to work in a reactive environment\nOur Benefits\nOn-line recruitment process\nRefer & Earn Scheme\n28 days’ holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary\nLength of Service and monthly recognition awards\nOpportunities for career development and progression\nEmployee welfare support with free access to our Mental Health Employee Assistance programme\nPension Scheme\nWide range of employee discounts\nDisclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or tp.com/talent.icims email addresses. If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.","description_format":"text","description_chars":4507,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Business Process Outsourcing (BPO)","Call Center Services"],"lifecycle":[{"event":"open","at":"2026-09-11T16:31:18Z"},{"event":"close","at":"2026-10-10T08:52:41Z"},{"event":"reopen","at":"2026-10-16T09:42:48Z"},{"event":"close","at":"2026-10-30T20:59:35Z"},{"event":"reopen","at":"2026-11-12T16:26:45Z"}],"visa":[],"liveness":{"score":13,"band":"cold","label":"Long shot","p_open":1,"p_active":0.475,"p_room":0.28,"age_days":62,"expected_fill_days":22,"reasons":["conf:4","repost:2","win:tail","crowd:brand"],"computed_at":"2026-11-12T21:26:44Z"},"pay":{"stated_usd_annual":35117,"is_top_pay":false},"html_url":"https://alion.io/job/tp-customer-expert-nbs-fraud","json_url":"https://alion.io/job/tp-customer-expert-nbs-fraud.json","meta":{"generated_at":"2026-11-12T21:26:44Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":45332,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":7921},"rest":"https://alion.io/mcp/rest/get_company?id=7921"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftp-customer-expert-nbs-fraud"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftp-customer-expert-nbs-fraud"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftp-customer-expert-nbs-fraud"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/tp-customer-expert-nbs-fraud\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftp-customer-expert-nbs-fraud"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":753793}},{"tool":"search_jobs","arguments":{"company":"tp.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":753793},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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