Customer Service Representative (Non-Voice) – Cantonese Speaker
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Location
In office
Overview
Company
Impact
Profile match
TP (formerly Teleperformance) is a global digital business services and business process outsourcing (BPO) provider. Headquartered in Paris, France, the company delivers customer experience management, technical support, content moderation, back-office administration, and AI-driven process automation. Powered by an extensive global footprint and digital consulting capabilities, it enables enterprise clients across technology, retail, healthcare, and financial sectors to optimize customer interactions and elevate operational efficiency.
Overview
Job Summary:
We are seeking a detail-oriented and customer-focused Customer Service Representative (Non-Voice) Cantonese Speaking to support an established insurance client. This role primarily involves handling customer inquiries via written channels (email, chat, and back-end processing), ensuring accurate and timely resolution while maintaining high service standards.
Qualifications
Requirements:
- Language:
- Fluent in Cantonese (read & write) - mandatory
- Good command of English
- Education & Experience:
- Fresh graduates are encouraged to apply
- Customer service or internship experience is an added advantage
- Skills:
- Strong written communication skills
- Good problem-solving and analytical abilities
- Attention to detail and accuracy
- Ability to multitask and manage time effectively
- Other Requirements:
- Willing to work on-site in George Town, Penang
- Willing to work rotational shifts, including weekends and public holidays
- Language:
Responsibilities
Key Responsibilities:
- Handle customer inquiries via email, live chat, and internal systems (non-voice channels)
- Provide accurate information regarding insurance policies, claims, and account-related matters
- Process customer requests, updates, and documentation with high attention to detail
- Ensure all responses meet quality, compliance, and SLA requirements
- Liaise with internal teams to resolve complex cases efficiently
- Maintain proper documentation of all customer interactions in the system
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