{"id":1167563,"url":"https://alion.io/job/tp-customer-service-team-lead-malay-4","title":"Customer Service Team Lead - Malay","company":{"id":7921,"name":"TP","domain":"tp.com","url":"https://alion.io/company/tp","size_band":"1001-5000","is_staffing_agency":false,"is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Management","role_family":"Management","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-24T04:23:37Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-09-24T07:24:44Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Overview\nWe are looking for Customer Service Team Lead to join our team at Teleperformance Malaysia. In this role, you will act as a key support for our Customer Service team by sharing your expertise, providing guidance, and ensuring that performance standards are consistently met.\nQualifications\nBachelor Degree preferred.\nProficiency in Malay and English (spoken and written).\nSignificant experience in a complex fast paced environment.\nMinimum 2 years of prior relevant people management experience.\nStrategic thinker with strong analytical and creative problem-solving skills.\nExcellent written and verbal communication skills.\nPassion for ensuring an excellent user experience.\nResponsibilities\nProvide mentorship, guidance and career development to members of your team.\nLead a high-performing team through an exciting transition to build problem solving, critical thinking, analytical and technical capabilities which will enable the department to develop deeper, more scalable solutions.\nTeam management responsibilities for a market team, whilst also serving as a cross-functional and a global liaison in developed areas of expertise.\nEstablish team goals and work with direct reports on strategies for executing, measuring progress and sharing results.\nDeliver projects involving quantitative analysis, industry research, and strategy development, working directly with global cross-functional teams to problem solve analytical approaches and develop solutions.\nIdentify actionable insights, suggest recommendations, and influence team strategy through effective communication.\nAdvocate for users within their market, partnering with global and cross-functional teams to develop global solutions.","description_format":"text","description_chars":1708,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Malay","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Financial Services","Professional Services","Call Center Services"],"lifecycle":[{"event":"open","at":"2026-09-24T04:23:37Z"}],"liveness":{"score":99,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.993,"p_room":1,"age_days":0,"expected_fill_days":373,"reasons":["conf:1","wave","velocity","win:early","comp:brand"],"computed_at":"2026-09-24T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/tp-customer-service-team-lead-malay-4","json_url":"https://alion.io/job/tp-customer-service-team-lead-malay-4.json","meta":{"generated_at":"2026-09-24T15:29:58Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}