{"id":1167564,"url":"https://alion.io/job/tp-customer-service-team-lead-mandarin-5","title":"Customer Service Team Lead - Mandarin","company":{"id":7921,"name":"TP","domain":"tp.com","url":"https://alion.io/company/tp","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":{"grade":"A","score":100,"open_postings":8,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":22,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Management","role_family":"Management","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["George Town, Malaysia"],"countries":["MY"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":9000,"max_usd":21000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":15},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-24T04:23:37Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-10-31T16:30:06Z","board_verified":true,"closed_at":null,"days_open":37,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":37},"description":"Overview\nWe are looking for Customer Service Team Lead to join our team at Teleperformance Malaysia. In this role, you will act as a key support for our Customer Service team by sharing your expertise, providing guidance, and ensuring that performance standards are consistently met.\nQualifications\nBachelor Degree preferred.\nProficiency in Mandarin and English (spoken and written).\nSignificant experience in a complex fast paced environment.\nMinimum 2 years of prior relevant people management experience.\nStrategic thinker with strong analytical and creative problem-solving skills.\nExcellent written and verbal communication skills.\nPassion for ensuring an excellent user experience.\nResponsibilities\nProvide mentorship, guidance and career development to members of your team.\nLead a high-performing team through an exciting transition to build problem solving, critical thinking, analytical and technical capabilities which will enable the department to develop deeper, more scalable solutions.\nTeam management responsibilities for a market team, whilst also serving as a 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