{"id":2834101,"url":"https://alion.io/job/tp-desktop-engineer-kl","title":"Desktop Engineer - KL","company":{"id":7921,"name":"TP","domain":"tp.com","url":"https://alion.io/company/tp","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":{"grade":"A","score":100,"open_postings":7,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":22,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kuala Lumpur, Malaysia"],"countries":["MY"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":6000,"max_usd":11500,"period":"year","method":"role_seniority_country_remote_cell","sample_n":13},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-19T04:34:07Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-21T20:12:56Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Overview\nThis position assists staff with technical support of desktop computers, applications, and related technology. Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems. The position utilizes one-on-one consultancy to Majorel client end users and Majorel staff. The employee in this position also assists in the maintenance and testing of network hardware, servers and associated equipment. The position’s responsibilities require independent analyses, communication and problem solving. Work is performed with little supervision and requires initiative and judgment.\nQualifications\n1-3 years’ experience in desktop support.\nExtensive experience supporting end users in a geographically-disperse, Microsoft-centric client-server environment.\nDetailed knowledge of support-oriented tools and technologies, including incident/ticket management systems, remote support tools, and software deployment/distribution systems.\nSolid working knowledge of current IT technologies across a wide variety of areas.\nBasic understanding of infrastructure technology including networking, desktop operating systems, network printers, and VoIP phones (Avaya preferred).\nKnowledge and skills of Microsoft Windows 2010, Wi-Fi troubleshooting, Office 365 Suite, and basic networking.\nDesired - Knowledge of Citrix.\nUndergraduate degree in a relevant field or CompTIA A+ Certification.\nPreferred - Microsoft Certified Desktop Technician certification.\nDesired - ITIL Foundations v3 certification.\nResponsibilities\nAssists staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines.\nVirtual desktop troubleshooting for remote staff.\nPerform laptop, desktop, printer and hardware setup and configurations.\nWorks with vendor support contacts to resolve technical problems with desktop computing equipment andsoftware.\nWorks with Help Desk and Operations staff as a level 2 resource to determine and resolve problems received from clients.\nInteract with numerous computer platforms in a multi-layered client server environment. \nEnsure desktop\u0002computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers, and administrative systems.\nTrains and orients staff on use of hardware and software.\nRecommends and / or performs upgrades on systems to ensure longevity.\nWorks with procurement staff to purchase hardware and software.\nAssesses functional needs to determine specifications for purchases.\nOrders computer supplies.\nAssists in maintaining LAN/WAN and telecom systems.","description_format":"text","description_chars":2893,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Business Process Outsourcing (BPO)","Call Center Services"],"lifecycle":[{"event":"open","at":"2026-10-19T04:34:07Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring 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