{"id":733990,"url":"https://alion.io/job/tp-desktop-support-engineer","title":"Desktop Support Engineer","company":{"id":7921,"name":"TP","domain":"tp.com","url":"https://alion.io/company/tp","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":{"grade":"A","score":100,"open_postings":4,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":22,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"remote","remote_scope":"stated_regions","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Dublin, Ireland"],"countries":["IE"],"hiring_countries":["DE","FR","GB","AT","BE","BG","HR","CZ","DK","FI","HU","IE","IT","NL","NO","PL","RO","ES","SE","CH","EE","GR","IS","LV","LI","LT","LU","MT","PT","SK","SI"],"hiring_countries_total":31,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SLI/SLO/SLA","optional":false}],"status":"live","first_seen_at":"2026-09-11T10:29:40Z","employer_posted_date":"2026-09-11","last_verified_at":"2026-11-12T16:26:45Z","board_verified":true,"closed_at":null,"days_open":62,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":62},"description":"Overview\nJob Type: Permanent\nLocation: Dublin\nHours: -37.5 Hours per week.\nOut of hours work may be required.\nAbout us\nTeleperformance is a worldwide leader in multichannel customer experience management. We are experts in the call centre services industry and connect the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions. We’ve been providing superior customer care for leading brands throughout the world since 1978 and every year we interact with more than 35% of the world’s population.\nWe believe in the value of providing the best working environment for the best people, and our reputation as a company that works hard to inspire its employees has been recognized globally. Teleperformance was named a Great Place to Work® in various countries, including the UK, and was included in Forbes’ 50 Most Trustworthy Companies based in Western Europe, as well as in AON Hewitt Global’s Global Best Employers™ Program.\nWe are an equal opportunities employer and we welcome applications from all suitably qualified persons.\nAbout the Role\nAs a Desktop Support Engineer you will provide desktop support to company employees, both on-site and at home for any issues reported. These will primarily relate to desktop and laptop hardware issues, software faults including email, telephony systems and associated in-house applications. You will be responsible for maintaining all IT kit based onsite and providing hands-on assistance to other IT teams and users based remotely.\nGeneral BAU tasks include but are not limited to, ticket management, hardware & software support, fault finding, troubleshooting, deployment, networking, and ensuring compliance with both internal and external security audits and accreditations. Good customer facing skills and ability to prioritise your workload are also key aspects of the role.\nCandidates must be well-presented and prepared to invest their time to learn new skills in the constantly evolving world of Information Technology. Travel to our other Teleperformance sites within the UK may also be required on occasion.\nDuties\nTroubleshooting reported faults with Windows Desktop, laptop, VDI & mobile for end users\nSoftware deployment and updates for all devices used in the estate\nMaintain a high degree of customer service via in person communication, call, e-mail, and instant messaging for all support queries\nSupport and triage of major incident impacting business productivity and ability to maintain client KPIs\nGather and submit evidence in relation to quarterly and annual security policies, and external audits\nIdentifying business risks and ensuring adherence to internal and external security requirements\nClose attention to Service Level Agreements (SLAs) and setting a clear expectation to the customer\nRequirements\nAbility to attain CTC and SC clearance as per UK government requirements.\nAbility to maintain a high degree of customer service for all support queries.\nProven track record of close attention to Service Level Agreements (SLA’s) and setting a clear expectation to the customer.\nProactive approach, ability to prioritise and manage own workload.\nAbility to solve complex problems & participate in continuous improvement.\nExcellent oral and written communication skills.\nKeen attention to detail.\nAbility to relate to others in a positive manner. Strong team focus.\nExperience with MS Office Packages\nSkills and Experience (advantageous)\nExperience and/or Qualifications in an IT field\nExperience with Windows 10 & 11\nExperience working with VDI solutions\nExperience with Cisco Networking desirable.\nExperience with MECM for software deployment, OS build and patch management\nExperience of managing and implementing Group Policy in an enterprise environment.\nExperience with Anti Virus software and managing cyber security threats\nExperience working with O365 products and services\nWorking experience of ITIL and/or ISO270001 processes and procedures.\nProactive approach, ability to prioritise and manage own workload\nAbility to solve complex problems & participate in continuous 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